Ctrip web site has an issue. In case you are not logged in, or a search occasions out or your login occasions out, there is no such thing as a warning after you’ve gotten logged in/logged in once more that you could be must redo the search. Once you login you look like returned to the identical web page however typically (although surprisingly not at all times) the dates have modified to what I presume are the default search dates. I simply managed to ebook a flight on the improper date due to this (previous to logging in I had checked fastidiously that I had the correct date).
On the Ctrip assist pages it says that you could cancel a flight earlier than its confirmed by going onto the reserving particulars web page and clicking on the cancel button. However, there was no cancel button. I’ve simply made one other flight reserving and went straight onto the flight reserving particulars web page (so I used to be on it a few seconds later). The flight hadn’t been confirmed however there was additionally no cancel button.
Having discovered no cancel button I contacted my bank card firm who mentioned that the cost was nonetheless pending approval so it might nonetheless be cancelled. As Ctrip customer support was closed for the night time I emailed them. Within the morning I received an electronic mail saying – too late, flight is confirmed.
So I requested them to cancel it however to substantiate first how a lot could be refunded. On the reserving element web page it says that the cancellation payment is 30% however what they mentioned I’d become involved a CNY159 deduction on what was a CNY240 ticket, a lot greater than 30%.
Happily this was a really low-cost ticket, however you would not need this to occur with a way more costly one.