We’re on this collectively

Given the present state of affairs, we all know that you should have many questions. Subsequently, we’ll do our greatest to give you all the help you could want. Right here you can see up to date info concerning our operation, flexibility insurance policies, journey restrictions, and the preventive measures we stock out to guard your well-being, that of your loved ones, and that of all our Ambassadors

Presently, we’re experiencing increased than regular name volumes. Except you might be touring inside the subsequent 72 hours, we encourage you to go to this web page usually as we make updates.

Standing of our operation

Mexico and the USA

With Volaris, Fly Certain to greater than 50 locations in Mexico and the USA. We now have over 90 routes accessible for you, see all of them right here.

Terminal change for flights from/to Cancun

Beginning on July 14, 2020 all our flights to and from Cancun will function from Terminal 2 of Cancun Worldwide Airport.

Costa Rica

In the intervening time, all of our routes to/from Costa Rica are suspended till additional discover.

El Salvador

Because of airport closures, our flights to/from El Salvador might be suspended till additional discover.


Because of airport closures, our flights to/from El Salvador might be suspended till additional discover.

With Volaris, your flight is assured

We’re such a dependable airline that your flight is assured. We’re so assured that we are going to fly, that if we do not, we cowl you 125%.

How the assure works

You may be sure that we are going to function your flight. Within the unlikely occasion that this doesn’t happen because of circumstances inside Volaris management, we’ll ship you an e-mail providing you the next choices:

  1. Digital credit score* for the overall quantity of your buy plus an extra 25%, with a interval of 180 days to ebook your flight and as much as a 12 months to journey.

You should utilize this digital credit score to pay for the bottom fare, taxes, and extra providers in your new flight.

For extra info, please see the phrases and circumstances and our digital credit score person information.


  1. A change* to the time and/or date of your flight at no further value by way of the My Journeys part.

*It doesn’t apply for route modifications and is topic to availability.

  1. A refund by contacting our Name Heart (choice 6).

For extra info, overview the phrases and circumstances.



Change of plans? You’ll be able to add the Flexibility Combo, which provides you limitless date and/or time modifications at no further value. 

See extra info and the phrases and circumstances right here.

Add the Flexibility Combo now at My journeys.

Flight modifications on the web site

How can I modify a flight on My journeys? 

  1. Go to My journeys.
  2. Enter your reservation code and final title.
  3. Click on on the Change flight choice.
  4. Choose the flight that you just need to change.
  5. Seek for the brand new flight.
  6. Select your seat.
  7. Add the extra providers that you just want.
  8. Pay for the change payment and the distinction in fare if relevant.
  9. That’s it, your new itinerary ought to be confirmed.

To alter your flight on our web site, bear in mind:

  • Do it not less than 5 hours earlier than departure.
  • This feature is on the market for those who haven’t checked in.
  • Applies just for present flights.

Take note of:

  • You’ll be able to change the route so long as you depart from the identical nation.
  • If the departure flight has already left or you have already got the boarding cross, you’ll be able to solely change the return flight (not the route).

In case your flight meets the next circumstances, you’ll be able to contact our Name Heart to make your change:

  • For those who booked your flight as a buyer of v.membership with the fundamental choice.
  • Flights which have any reference to Frontier.
  • For those who paid in your reservation with digital credit score.

Laws by nation


What are the suggestions for touring in Mexico?

We suggest that you just arrive sooner than standard on the airport since by regulation all passengers can have their temperature taken.

Are there any official restrictions in place for patrons touring to or inside Mexico?

No, there should not official restrictions in place. Nevertheless, the Mexican Civil Aviation Authority AFAC requires from us at Volaris to ask all passengers to fill out a questionnaire to establish danger components in vacationers.

How do I fill out the questionnaire?

In all our check-in counters, you can see an advert with a QR code, which you’ll scan to reply the questionnaire. As soon as accomplished, you’re going to get a proof of submission that might be required for journey.

United States

Are there any restrictions in place for patrons touring to the USA?

By order of the USA authorities, clients who’ve been or transited within the following nations within the final 14 days can not enter the nation.

  • Austria
  • Belgium
  • Brasil
  • China
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Iran
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Luxemburgo
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom (England, Northern Eire, Scotland and Wales)

Does the restriction additionally apply if I’m a U.S. citizen?

The TSA makes exceptions for passengers with the next traits:

  • Residents holding a passport issued by the USA of America
  • United States residents possessing a Everlasting Residence Allow or Letter of Parole
  • Crew members
  • Individuals of overseas origin with household ties to U.S. residents or everlasting residents in the USA
    • Husband or spouse
    • Dad or mum or authorized guardian of a minor
    • Sister or brother
    • Baby or minor in custody
  • Members of the USA Armed Forces, their spouses and kids

Passengers who meet any of these traits could enter the nation by way of all worldwide airports.

For extra info on the laws of the USA authorities, please seek advice from the official web site of the Facilities for Illness Management and Prevention. 

In case you are touring to or from Central America

El Salvador

All our routes from/to El Salvador will resume operations on November 23, 2020.

As part of the biosecurity protocols and as a result of Salvadorian authorities measures, passengers coming into the nation should current a unfavorable COVID-19 PCR check outcome issued no sooner than 72 hours. Study extra concerning the new entry necessities right here.


All our routes from/to Guatemala will resume operations on November 23, 2020.

As part of the biosecurity protocols and as a result of Guatemalan authorities measures, passengers coming into the nation should current a unfavorable COVID-19 PCR or antigen check outcome issued no sooner than 72 hours previous to entry. Study extra concerning the new entry necessities right here.

Costa Rica

All our routes from/to Costa Rica will resume operations on November 23, 2020.

Assessment the brand new necessities to enter the nation right here.

Biosecurity measures

What safeguards and sanitary measures might be carried out on the flights?

We perceive that lots has modified, and we’re additionally adapting so that you just really feel safer whereas touring. We now have carried out new biosecurity and preventive measures to maintain you secure throughout your journey. Study extra right here.

If I’ve signs much like these of the coronavirus, will I have to current a medical certificates with a view to journey?

Since airport personnel could prohibit entry to passengers with seen signs, we suggest that you just get hold of an analysis by a medical skilled earlier than your journey.

What are your Name Heart service hours?

Our Name Heart is working Monday to Sunday from 8:00 to 00:00 (CDT).

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