What occurred to Virgin Trains?

Avanti West Coast takes over from Virgin Trains at 0200 on eight December 2019 as the brand new operator on the West Coast Foremost Line. Avanti West Coast is a part of the West Coast Partnership Franchise which is owned by FirstGroup and Trenitalia. You’ll see acquainted faces in your West Coast trains, as a result of now we have the identical nice workers staying on board. It means we are able to begin delivering high quality service from the phrase ‘go’.

Can I nonetheless use the Virgin Trains app?

You’ll have to obtain the brand new Avanti West Coast App, and sign-up as a brand new buyer. No account particulars will move from Virgin Trains to Avanti West Coast. As a result of tickets usually are not transferable from one app to the opposite, the Virgin Trains app will stay in place till all tickets on the Virgin Trains app have expired.

Will the Virgin Trains WiFi nonetheless work?

Avanti West Coast has taken over from Virgin Trains. “virgintrainsfreewifi” has modified to “Avanti_Free_WiFi”. You’ll have to re-register to make use of the free WiFi.

Can I nonetheless accumulate Nectar factors with Virgin Trains?

Similar to with Virgin Trains, you’ll get two Nectar factors for each £1 you spend on tickets with us, even when solely a part of your journey is on an Avanti West Coast practice alongside the West Coast Mainline.

Can I nonetheless declare Delay Repay with Virgin Trains?

Virgin Trains supplied you Delay Repay in case your practice was delayed by greater than 30 minutes. With Avanti West Coast you may declare Delay Repay in case your journey has been delayed by 15 minutes or extra. Relying on the time your journey has been delayed, you might be entitled to a full or partial refund on the worth of your ticket. 

Can I nonetheless journey Virgin Trains First Class?

Sure Avanti West Coast will supply the identical First Class expertise as Virgin Trains.

Will I nonetheless get Virgin Trains meals and drinks in First Class?

Sure all of the foods and drinks in First Class will keep the identical with Avanti West Coast.

What’s going to occur about my Virgin Trains seat reservation?

Don’t fear, any seat reservation you’ve made with Virgin Trains for upcoming journeys will nonetheless be legitimate with Avanti West Coast.

Will the Virgin Trains timetable nonetheless run?

When Avanti West Coast takes over from Virgin Trains the identical timetable will proceed to run.

Will my Virgin Trains ticket nonetheless be legitimate?

Don’t fear, any ticket you booked with Virgin Trains for upcoming journeys remains to be legitimate with Avanti West Coast, topic to the phrases and situations you bought it underneath.

How do I refund my Virgin Trains ticket?

Go to the Virgin Trains assist centre for particulars.

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