American insurance coverage and monetary companies firm

The United Providers Car Affiliation (USAA) is a San Antonio-based Fortune 500 diversified monetary companies group of corporations together with a Texas Division of Insurance coverage-regulated reciprocal inter-insurance trade and subsidiaries providing banking, investing, and insurance coverage to individuals and households who serve, or served, in the USA Armed Forces.[5][6][7] On the finish of 2017, it had 12.four million members.[2]

USAA was based in 1922 in San Antonio by a gaggle of 25 U.S. Military officers as a mechanism for mutual self-insurance once they had been unable to safe auto insurance coverage due to the notion that they, as navy officers, had been a high-risk group.[8][9]
USAA has since expanded to supply banking and insurance coverage companies to previous and current members of the Armed Forces, officers and enlisted, and their households. The corporate ranked No. 100 within the 2018 Fortune 500 listing of the most important United States firms by whole income.[10]

Historical past[edit]

The group was initially referred to as the United States Military Car Affiliation. In 1924, the identify was modified to United Providers Car Affiliation, when commissioned officers of different U.S. navy companies turned eligible for membership. The corporate was fashioned primarily based on a gathering of twenty-five United States Military Officers on June 20, 1922, on the Gunter Resort to debate the procurement of dependable and economical auto insurance coverage.

USAA is headquartered in northwest San Antonio, Texas, occupying 286 acres (116 ha) (a former horse farm).[11][12]

USAA is a pioneer of the idea of direct advertising; most of its enterprise is performed over the Web or phone utilizing staff as a substitute of brokers. Till the 1960s the majority of its enterprise was performed by way of mail. Within the late 1960s, USAA started a transition from mail to phone-based gross sales and repair. It launched a toll-free quantity in 1978, and Web gross sales and repair in 1999 by way of its web site.[citation needed]

The group began providing home-owner’s and life insurance coverage within the 1960s, and brokerage and funding administration companies within the 1970s, and banking companies within the 1980s.[citation needed]

The corporate opened its first workplace outdoors Texas in Frankfurt, West Germany in 1952, adopted by the opening of the London workplace in 1962.

USAA provided restricted membership to civilians between September 2009 and August 2013. This membership offered entry to USAA’s funding merchandise, most financial institution deposit merchandise, and life insurance coverage. Auto and property insurance coverage insurance policies weren’t included for non-military members attributable to eligibility restrictions.[13]

In 2015, USAA employed greater than 32,000 individuals at its places of work all through the world.[14]

On July 26, 2019, the Charles Schwab Company introduced it might purchase USAA’s funding and brokerage accounts for $1.eight billion.[15] The cope with Charles Schwab closed on Might 26, 2020.[16]

Traces of enterprise[edit]

Property, casualty, and life insurance coverage[edit]

USAA affords a variety of non-public property and casualty (P&C) insurance coverage, together with vehicle insurance coverage, home-owner insurance coverage, renters’ insurance coverage, in addition to umbrella and private property insurance coverage. Along with P&C insurance coverage, USAA supplies complete life insurance coverage, time period life insurance coverage, and annuities. USAA’s life insurance coverage insurance policies, whereas not fully distinctive within the business, are completely different from most choices since they don’t embrace a war-exclusion clause.[17]


Banking companies are offered by USAA Federal Financial savings Financial institution. The financial institution was established on December 30, 1983. Based on USAA’s 2015 Annual Report back to Members, USAA held over $62.549 billion in deposits with greater than 6.Three million accounts.[citation needed]

USAA Federal Financial savings Financial institution’s financial institution foyer situated in San Antonio is its solely full-service banking location. Different cities, nevertheless, maintain monetary facilities, usually close to navy bases, which offer recommendation and help in acquiring companies of any sort provided by USAA, along with opening these accounts on-line.

Banking companies might be accessed in particular person, by mail, by cellphone, or via the web. USAA Federal Financial savings Financial institution supplies members with the flexibility to deposit checks to their accounts utilizing cellular functions on the Apple iPhone and iPad, cellular gadgets with Google’s Android working system, and Microsoft’s Home windows Telephone.[18]

As of August 2019, the USAA Cellular App is used for messaging reasonably than textual content messaging.

Main banking rivals embrace Financial institution of America-Army Financial institution, Pentagon Federal Credit score Union, and Navy Federal Credit score Union.[19]

Investing and monetary planning[edit]

USAA supplies Schooling 529 Plans for its members, however members are referred to its strategic companions, Charles Schwab Company and Victory Capital Administration for different funding companies comparable to brokerage and buying and selling, mutual funds & ETFs.[20][21][22]

Goal market[edit]

USAA’s mission assertion signifies its focus to serve its area of interest market, which consists of members of the U.S. navy and their instant households. To that finish, the affiliation has all the time marketed on to members of the U.S. navy. USAA membership is obtainable to officers and enlisted personnel, together with these on lively obligation, these within the Nationwide Guard and Reserve, Officer candidates in commissioning applications (Academy, ROTC, OCS/OTS) and all those that have served within the aforementioned classes and who’ve retired or have been discharged honorably.[23][24] Kids of USAA members are additionally eligible to buy USAA’s P&C insurance coverage merchandise, and former members of USAA are allowed to renew membership at any time (with out an age restrict).

Traditionally, solely U.S. navy officers (amongst sure different federally sworn officers) had been eligible to affix USAA, with descendants of USAA members capable of buy insurance coverage from USAA-CIC. It didn’t matter if one was an lively obligation or retired officer; one might be a part of at any time. In 1973, membership was opened to members of the Nationwide Guard and Reserves, and in 1996, eligibility was expanded to enlisted members of the armed companies. Because the variety of individuals who’ve served on lively obligation in an enlisted standing within the U.S. Armed Forces is kind of massive, USAA selected to restrict the institution of eligibility to those that had been at present on lively obligation or who had not too long ago separated. The identical time restrict on institution of eligibility was then utilized to navy officers. In 2008, USAA expanded membership eligibility to all navy personnel and retirees, and all veterans who separated after 1996.[23] In November 2009, USAA expanded eligibility necessities to supply protection to anybody who has ever served honorably within the US Army.[24]


USAA president and CEO Stuart Parker retired on February 1, 2020, and USAA selected a substitute from inside: Wayne Peacock, the corporate’s president of property and casualty insurance coverage. Wayne Peacock is at present the CEO of USAA.

Led by USAA Chairman of the Board Admiral Thomas B. Fargo, USN (Ret.), USAA’s board of administrators named Wayne Peacock CEO-elect in January 2020 to succeed former CEO Stuart Parker after his retirement in February 2020. Peacock turned CEO in February 2020 and is the primary USAA CEO who will not be veteran of the armed forces.[25] He has been with USAA since 1988, serving in varied management positions together with President of the Property and Casualty Insurance coverage Group.[citation needed]

USAA former CEOs embrace retired Air Pressure brigadier basic Robert F. McDermott. The USAA workplace constructing in San Antonio was constructed underneath his tenure, and McDermott was behind USAA’s shift from service-by-mail to service-by-phone.[26] He was succeeded as CEO by retired Air Pressure Basic Robert T. Herres.[27] It was underneath Herres that USAA expanded its companies to enlisted members of the navy and developed Web primarily based monetary companies.[28] Following Basic Herres as CEO was Robert G. Davis, a former Military officer who got here to USAA with expertise in quite a lot of monetary companies corporations. Davis is alleged to have modified the tradition at USAA; throughout his time at USAA, membership, property and web value grew considerably.[29]

His tenure, nevertheless, was not with out controversy. Davis oversaw USAA’s first layoffs and by some stories had a confrontational fashion of management. Davis had indicated to USAA staff that he meant to proceed to guide USAA till 2010; nevertheless, he retired in December 2007.[30] The character of his retirement appears to have been precipitous, as USAA CEO Josue Robles has acknowledged that upon assuming the position of CEO, “I believed I used to be simply going to be a short lived CEO and (the board) mentioned, ‘Guess what? The everlasting CEO is you’.”[31]

On, claims adjusters reported satisfaction at 3.5 on a scale of 1–5.[32]


Apart from its headquarters in San Antonio, USAA has a second main workplace in Phoenix. USAA additionally has places of work in Chesapeake, Virginia; Colorado Springs, Colorado; Highland Falls, New York; Plano, Texas; and Tampa, Florida. Internationally, USAA has places of work in London and Frankfurt.[33][34][35][36][37]


  1. ^ “Our Monetary Facilities”. USAA. Archived from the unique on 2015-03-19. Retrieved 2013-09-17.
  2. ^ a b c d e f “2017 USAA Report back to Members” (PDF). USAA. Archived (PDF) from the unique on 2018-04-24. Retrieved 2018-04-23.
  3. ^ “2015 USAA Report back to Members”. USAA. Archived from the unique on 2016-06-03. Retrieved 2016-05-06.
  4. ^ “2017 Fortune Finest Locations to Work”. Fortune. Archived from the unique on 2018-04-23. Retrieved 2018-04-23.
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  6. ^ “Working Corporations”. USAA. Archived from the unique on 2012-05-16. Retrieved 2012-06-21.
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  10. ^ “Fortune 500 Corporations 2018: Who Made the Listing”. Fortune. Retrieved 2018-11-10.[dead link]
  11. ^ Jefferson, Greg. “Speaker-to-be has deep Republican roots”. San Antonio Categorical-Information. Archived from the unique on July 1, 2010.
  12. ^ Chordas, Lori (November 1, 2002). “The last word area of interest: USAA’s dedication to serving solely individuals linked to the navy, and its uncommon construction and gross sales technique, set it other than the remainder of the insurance coverage business”. Goliath Enterprise Information. Archived from the unique on 2011-06-15. Retrieved 2008-02-08.
  13. ^ “USAA Membership: USAA Now Open To Non-Army Folks!”. Budgets Are Attractive!. 2017-12-06. Archived from the unique on 2014-09-12. Retrieved 2020-09-10.
  14. ^ “USAA 2015 Report back to Members”. USAA. Archived from the unique on 2016-04-20. Retrieved 2016-05-03.
  15. ^ Cullen, Terri (2019-07-26). “Charles Schwab to purchase USAA property in $1.eight billion deal”. CNBC. Retrieved 2019-11-25.
  16. ^ Santana, Steven (2020-05-26). “Schwab completes buy of USAA Funding Administration”. San Antonio Enterprise Journal. Retrieved 2020-09-03.
  17. ^ “Conflict Exclusion Clause Definition”. Investopedia. Archived from the unique on 2015-10-02. Retrieved 2015-10-01.
  18. ^ “USAA Financial institution Will Let Clients Deposit Checks by iPhone”. The New York Instances. 2009-08-09. Archived from the unique on 2017-10-05. Retrieved 2009-08-25.
  19. ^ Boyd, Terry (2005-05-23). “Choosing the proper ATM in Germany a high-stakes resolution”. Stars and Stripes. Retrieved 2020-09-10.
  20. ^ “Merchandise: Investments”. USAA. Retrieved 2020-09-10.
  21. ^ “Victory Capital Completes Acquisition of USAA® Asset Administration Firm” (Press launch). USAA. 2019-07-01. Retrieved 2020-06-12 – by way of GlobeNewswire.
  22. ^ Southall, Brooke (2019-07-16). “Victory Capital squeezes prices out of USAA mutual funds following acquisition, however Schwab might stroll off with brokerage, wealth supervisor in purported $2B deal”. RIABiz. Retrieved 2020-09-10.
  23. ^ a b “USAA expands Army buyer base”. Phoenix Enterprise Journal. 2009-11-05. Retrieved 2020-09-10.
  24. ^ a b “Web page on Expanded Eligility”. USAA. Archived from the unique on 2012-04-18. Retrieved 2009-11-05.
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  27. ^ “Former USAA CEO Bob Herres passes away”. San Antonio Enterprise Journal. 2008-07-25. Retrieved 2020-09-10.
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  29. ^ “USAA CEO Robert G. Davis Named Chairman-Elect”. Collision Restore Trade Perception. 2000-12-14. Retrieved 2008-12-25.
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  32. ^ “USAA Claims Adjuster Critiques”. Glassdoor. Archived from the unique on 2017-08-02. Retrieved 2017-07-23.
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  34. ^ “USAA to increase Plano IT operations, create 680 jobs”. Dallas Enterprise Journal. Archived from the unique on 2015-01-06. Retrieved 2016-04-02.
  35. ^ Youn, Soo (2019-01-03). “USAA, a standard safeguard for navy households, is underneath fireplace for denying loans to Coast Guard shoppers throughout the federal government shutdown”. ABC Information. Retrieved 2019-01-07.
  36. ^ Howe, Elizabeth (2019-01-04). “USAA denying loans and charging curiosity to Coast Guard households”. Connecting Vets. Retrieved 2020-09-10.
  37. ^ “USAA Donates $15 Million to Coast Guard Mutual Help in Help of Coast Guard Households in Want” (Press launch). USAA. 2019-01-15. Retrieved 2020-09-10 – by way of PRNewswire.

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