THOMAS Prepare dinner has been named the worst performing airline on this planet in a rating that features 72 international carriers.
And it is dangerous information for Brits as it isn’t the one UK airline that seems far down in rankings.
The analysis, carried out by air passenger rights organisation AirHelp, discovered that Thomas Prepare dinner got here in 72nd place – down 21 locations in comparison with final yr – whereas easyJet was in 71st place.
Ryanair additionally joined the underside, because the fifth worst performing on this planet.
Nonetheless, one of the best airline within the UK was revealed as funds airline Flybe, which got here in 11th place.
Additionally nearing the highest was Virgin Atlantic in 15th place and British Airways in 23rd place.
The examine analysed key efficiency indicators in 2018, together with how usually flights have been on-time in addition to service high quality and claims processing when there are delays or cancellations.
Henrik Zillmer, CEO and co-founder of AirHelp, mentioned it was “no shock” that UK airways have been low-scoring within the examine, on account of a scarcity of correct claims processing.
He mentioned that regardless of roughly a million Brits eligible for compensation underneath EU regulation EC261, over half (54 per cent) of the claims have been dismissed by airways.
The main airline was revealed as Qatar, which got here in first place for the second yr working.
Nonetheless, a spokesperson from Airways UK, which represents UK airways, mentioned: “This so-called report is extremely deceptive and self-serving.
“UK airways function in a extremely aggressive market place and wish to supply good customer support to draw and preserve passengers.
“They don’t want lectures from ambulance chasing claims administration firms.
“When issues do go unsuitable most complaints are handled shortly and amicably with out passengers having to fork out 25 per cent of any compensation to 3rd events.”
UK airways rankings 2019 (out of 72)
1. Flybe (11th place)
2. Virgin Atlantic (15th place)
3. British Airways (23rd place)
4. Aer Lingus (47th place)
5. Jet2 (54th place)
6. Ryanair (68th place)
7. EasyJet (71st place)
8. Thomas Prepare dinner (72nd place)
An easyJet spokesperson informed Solar On-line Journey that the figures have been “unsuitable”.
They defined: “In 2018 greater than 91 per cent of easyJet flights arrived inside an hour of their scheduled time and, we’ve a steady give attention to punctuality and buyer care as we all know you will need to our passengers.
“Over the course of the yr ATC capability and workers shortages have been accountable for greater than 75 per cent of all delays throughout Europe with 30 days of air visitors management strike motion impacting clients – all outdoors of airways’ management.
“Airhelp is a claims company taking important quantities of compensation from clients who may obtain your complete quantity by claiming with the airways straight.
“We take our obligations underneath Regulation (EC) No 261/2004 extraordinarily critically and at all times pay compensation when it’s due.”
A Thomas Prepare dinner Airways spokeswoman additionally mentioned: “This report lacks advantage, and comes from a claims administration firm that income from compensation that ought to belong to its clients.
“When clients come to us with flight delay claims, we pay promptly, straight and in full.”
AirHelp additionally analysed one of the best and worst airports on this planet, with lots of the airports within the UK within the backside half of the listing.
The very best performing UK airport was Bristol Airport, coming in 70th place out of 132.
Greatest airways on this planet 2019
1 Qatar Airways
2 American Airways
Four SAS Scandinavian Airways
6 LATAM Airways
9 Austrian Airways
12 KLM Royal Dutch Airways
13 Singapore Airways
14 Garuda Indonesia
15 Virgin Atlantic
16 United Airways
17 Delta Air Traces
18 Turkish Airways
19 Air France
20 LOT Polish Airways
21 Brussels Airways
22 Wizz Air
23 British Airways
25 Oman Air
26 Etihad Airways
27 China Southern Airways
28 Kenya Airways
29 Azul Airways
30 El Al Israel Airways
31 Olympic Air
33 Pegasus Airways
36 Swiss Worldwide Air Traces
37 Air India
38 Croatia Airways
39 Air Canada
40 Air China
42 Air Europa
43 Thai Airways Worldwide
44 Air Transat
46 Ethiopian Airways
47 Aer Lingus
48 Aegean Airways
50 Air Dolomiti
51 Air Malta
56 Asiana Airways
57 China Japanese Airways
58 Gol Clever Airways
59 Czech Airways
60 Air Mauritius
61 TAP Air Portugal
62 Vueling Airways
63 Adria Airways
64 Aerolineas Argentinas
69 Korean Air
70 Kuwait Airways
72 Thomas Prepare dinner Airways
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Final yr, TUI Airways was discovered to be the worst airline to offer out compensation, based on compensation regulation agency Botts and Co.
Jet2 and British Airways have been discovered to be a few of the finest airways for compensation claims.
With regards to delayed flights, Norwegian and Icelandair have been the worst, based on analysis by Which?.
Solar On-line has contacted Ryanair for remark.