ABTA quantity V6896 and ATOL quantity 1179
Thomas Cook dinner Tour Operations Ltd offered flight-inclusive packages and flights that are protected by ATOL, in addition they offered non-flight packages and “single components” (sometimes lodging) that are protected by ABTA.
All holidays that haven’t but began are cancelled.
In the event you booked by a journey agent, please contact them within the first occasion for assist and recommendation.
In the event you booked immediately with Thomas Cook dinner Tour Operations Restricted you must comply with the recommendation beneath.
Packages with flights included
In case your reserving included flights, then you will want to contact the CAA as your reserving is protected by ATOL.
For patrons at the moment on vacation with a flight package deal
If you’re at the moment on vacation on a flight based mostly package deal or flights booked with Thomas Cook dinner Tour Operations Restricted and need assistance, you must contact the CAA.
The CAA’s name centre for Thomas Cook dinner prospects:
Phoning from the UK (lowered fee): 0300 303 2800
Phoning from abroad: +44 1753 330 330
Extra data at thomascook.caa.co.uk
Your ATOL Certificates will say ’Package deal Sale’ within the backside proper hand nook.
Non-flight packages or “single components” (sometimes lodging)
In the event you booked a non-flight package deal vacation (eg spa vacation or resort room plus automobile rent) or lodging by itself, by Thomas Cook dinner Tour Operations Restricted, these are protected by ABTA.
In the event you paid Thomas Cook dinner Tour Operations Restricted immediately utilizing a debit or bank card you will want to submit your declare for a refund to your card issuer.
That will help you in making your declare you will want to obtain a letter. For bank cards click on right here, for debit playing cards click on right here.
Prospects that paid Thomas Cook dinner Tour Operations Restricted by another technique might want to submit a declare to ABTA by clicking right here, you will want to have your paperwork when submitting your declare.
Prospects are suggested that they need to solely obtain a letter and submit a declare to their card issuer the place they’ve adopted all different recommendation on this website. In the event you submit a declare when our recommendation isn’t to take action, this may occasionally result in a delay in your declare being processed.
Prospects which have booked a package deal vacation offered by Thomas Cook dinner Tour Operations Restricted by a journey agent ought to contact the journey agent within the first occasion for additional recommendation and help as they could have made various preparations for you.
For patrons at the moment on vacation with a non-flight package deal or lodging solely:
Prospects at the moment on vacation on packages that don’t embody a flight or the place you’ve gotten booked lodging solely ought to proceed your vacation as regular. In the event you do require help please contact ABTA on 0330 135 9870.
In the event you want any additional recommendation, please contact ABTA on 0330 135 9665.