Worst expertise for Andaman Tour with ThomasCook
I’m Nisheeth Srivastava and had booked a pair tour with ThomasCook for Expertise Andaman from 1st Feb to sixth Feb. Simply to share my expertise with you is that I’m extremely disenchanted along with your service and your tour supervisor Mr. Sanket, who had actually misbehaved with me.
As quickly as we had landed Port Blair, we have been knowledgeable that each one the water sports activities actions weren’t taking place on account of 26th Jan accident which had occurred and have been informed that these occasions can be ranging from tomorrow. Mr. Sanket, Viky and Imraan ( ThomasCook tour managers) saved mendacity and misguided us relating to the water actions that they’ll occur subsequent day however by no means occurred.
As per my itenary locations like Ross Island, Below Sea Stroll, Viper Island by Harbour Cruise, snorkelling journey, Elephant seaside journey and boat trip weren’t lined in any respect.
When requested why these locations weren’t lined out of your tour managers, they stated it was on account of authorities insurance policies. When requested for the written letter from Mr. Sanket about the identical, he was writing the letter after which instantly after having a name along with his crew he had actually snatched the letter from my hand and informed that he’s not liable to write down any letter. He additionally informed on the second final day that he’s not a ThomasCook worker however a contract foundation employee for six months (Oct-13 to Mar-14).
Mr. Sanket additionally talked about me that he’s not having any boss to whom I can contact straight and nobody works on Sunday. One way or the other after calling in your landline no. 022-61603333 Ms Mala guided me to Mr. Jain and he informed me to place all the main points in buyer suggestions kind. I’ve documented all the main points within the kind too, however nonetheless there isn’t a reply from Mr. Jain after that.
Actually guys belief me ThomasCook brokers are dishonest with clients.
Tour Code : TCEXP10214.