Ticket brokers, also referred to as gate brokers or customer support brokers, promote tickets, guide passengers and carry out customer support duties for main and regional airways. These professionals will need to have the flexibility to cope with high-stress and fast-changing situations, and should even have the flexibility to successfully talk with prospects. Sometimes, people with out earlier ticket agent expertise will begin at regional airways and work their approach as much as a higher-paying main airline place. In line with the Bureau of Labor Statistics, ticket brokers obtain a mean wage of $34,760 (as of Could 2010). Moreover, ticket brokers obtain free flight passes for the airways at which they’re employed.

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Attend an airline “open home” or hiring occasion. Airways maintain these occasions to rent front-line personnel, together with gate brokers. Come ready to interview: deliver a resume {and professional} references and put together a brief assertion as to why you’re the greatest candidate.

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Move the airline’s aptitude check. Earlier than hiring (usually on the open home), many airways require ticket brokers to cross a check on aviation data, mathematical ability and customer support procedures.

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Move the airline’s second-round interview, if any. Present up ready to reply detailed questions on the place, together with these on airline scheduling, insurance policies and security procedures.

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Move the airline’s ticket agent coaching program, which is usually a several-week intensive coaching session on aviation rules, plane security and airline scheduling software program.

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Survive the airline’s new-hire probationary interval. This era, which usually lasts 90 days, permits the airline to judge you and determine whether or not to maintain you employed as a ticket agent.


Airways carry out an in depth background verify on all potential ticket brokers. Any prison historical past might disqualify you from the place.

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