Scandinavian Airways
Scandinavian Airlines logo.svg
Based 1 August 1946; 74 years in the past (1 August 1946)
Focus cities
Frequent-flyer program EuroBonus
Alliance Star Alliance
Fleet measurement 148
Locations 123[1]
Mum or dad firm SAS Group
Headquarters Solna, Stockholm, Sweden
Key folks
Income SEK 46,736 million[2]
Web site

Scandinavian Airways, normally often known as SAS, is the flag provider of Denmark, Norway and Sweden.[3]SAS is an abbreviation of the corporate’s full title, Scandinavian Airways System[4] or legally Scandinavian Airways System Denmark-Norway-Sweden.[5] A part of the SAS Group and headquartered on the SAS Frösundavik Workplace Constructing in Solna, Sweden, the airline operates 180 plane to 90 locations (as of December 2019).[6] The airline’s most important hub is at Copenhagen-Kastrup Airport, with connections to 109 locations world wide. Stockholm Arlanda Airport (with 106 locations) is the second largest hub and Oslo Airport, Gardermoen being the third main hub of SAS.[7] Minor hubs additionally exist at Bergen Airport, Flesland, Göteborg Landvetter Airport, Stavanger Airport, Sola, and Trondheim Airport, Værnes. SAS Cargo is an unbiased, wholly owned subsidiary of Scandinavian Airways and its most important workplace is at Copenhagen Airport.[8]

In 2017, SAS carried 28.6 million passengers, attaining revenues of 40 billion Swedish kronor.[9] This makes it the eighth-largest airline in Europe and the biggest in Denmark and Sweden. The SAS fleet consists of 180 plane consisting of Airbus A319, Airbus A320, Airbus A320neo, Airbus A321, Airbus A330, Airbus A340, Airbus A350, and Boeing 737 Subsequent Technology plane.[6] SAS additionally moist leases Airbus A320neo, ATR 72, and Bombardier CRJ900 plane.[10]

The airline was based in 1946 as a consortium to pool the transatlantic operations of Swedish airline Svensk Interkontinental Lufttrafik, Norway’s Det Norske Luftfartselskap and Det Danske Luftfartselskab of Denmark. The consortium was prolonged to cowl European and home cooperation two years later. In 1951, all of the airways have been merged to create SAS. SAS has been described as “an icon of Norwegian–Swedish–Danish cooperation”.[11] On 27 June 2018, the Norwegian authorities introduced that it had offered all its shares in SAS.[12][13]

In 1997, SAS was a founding member of one of many main airline alliances, Star Alliance.

Historical past[edit]

The airline’s authentic emblem, displaying every Scandinavian flag as coats of arms, with surmounting crowns.


A privately preserved Douglas DC-Three carrying SAS’ late 1940s-style markings.

The airline was based on 1 August 1946, when Svensk Interkontinental Lufttrafik AB (an airline owned by the Swedish Wallenberg household), Det Danske Luftfartselskab A/S, and Det Norske Luftfartselskap AS (the flag carriers of Denmark and Norway) shaped a partnership to deal with the intercontinental air site visitors of those three Scandinavian international locations.[14] The primary president of SAS was Per A. Norlin.[15] On 17 September 1946, operations began below the brand new entity, the primary worldwide service was carried out between Stockholm and New York.[16] Inside a half-year, SAS set a brand new file for carrying the heaviest single piece of air cargo throughout the Atlantic on a scheduled passenger airliner, by transport a 1,400-pound electrical panel from New York to the Sandvik firm in Sweden.[17]

Throughout 1948, the Swedish flag provider AB Aerotransport joined SAS, rapidly coordinated its European operations with the latter. Three years later, the businesses formally merged to type the SAS Consortium.[16] When established, possession of the airline was divided between SAS Danmark (28.6%), SAS Norge (28.6%), and SAS Sverige (42.8%), all of which have been owned 50% by personal buyers and 50% by their governments.[18]

Transpolar route[edit]

Throughout 1954, SAS turned the primary airline to start scheduled flights on a polar route, flying Douglas DC-6Bs from Copenhagen to Los Angeles with stops in Søndre Strømfjord (now Kangerlussuaq) in Greenland and Winnipeg in Canada.[16] By summer season 1956, site visitors on the route had justified the frequency to be elevated to a few flights per week. The service proved comparatively common with Hollywood celebrities and members of the movie business, and the route turned out to be a publicity coup for SAS. Because of a tariff construction that allowed free transit to different European locations through Copenhagen, this trans-polar route gained growing recognition with American vacationers all through the 1950s.[4]

Throughout 1957, SAS was the primary airline to supply around-the-world service over the North Pole through a second polar route served by Douglas DC-7Cs flying from Copenhagen to Tokyo through Anchorage Worldwide Airport in Alaska.[16] The flight through Alaska was a compromise resolution for the reason that Soviet Union wouldn’t enable SAS, amongst different air carriers, to fly throughout Siberia between Europe and Japan, and Chinese language airspace was additionally closed.[4]

Jet period[edit]

Radisson Blu Royal Resort in central Copenhagen, initially SAS Royal Resort, designed by Arne Jacobsen and in-built 1960.

In 1959, SAS entered the jet age, having procured quite a few French-built Sud Aviation Caravelles as the corporate’s first jetliner.[16] Throughout the next yr, one other jetliner, the Douglas DC-8, was additionally inducted into the fleet.[citation needed]

Along with fashionable airliners, SAS additionally adopted revolutionary working practices and methods to enhance the client expertise. In 1965, it was the primary airline to introduce an digital reservation system.[16] Throughout 1971, SAS launched its first Boeing 747 jumbo jet into service.[19] In 1982, SAS was recognised as essentially the most punctual airline working in Europe at the moment.[16]

Throughout its first a long time, the airline constructed two massive accommodations in central Copenhagen, SAS Royal Resort (5 stars) and the even bigger SAS Resort Scandinavia (Four stars, with a on line casino on the 26th ground).[16] Throughout 1980, SAS opened its first resort outdoors of Scandinavia, the SAS Kuwait Resort. By 1989, SAS’s accommodations division owned a 40 p.c share within the Intercontinental Resorts Group.[16] Following the deregulation of business aviation in Europe and the aggressive pressures from new rivals, SAS skilled financial difficulties (as did many incumbent flag provider airways) this closely contributed to the airline’s determination to promote its resort chain to the Radisson Resort Group throughout 1992.[16]

The corporate brand within the 1980s was made up of stripes within the colours of the flags of Denmark, Norway, and Sweden

SAS operated flights to Greenland for greater than 50 years till March 2003. The route reopened in spring 2007 till January 2009. Pictured: a Boeing 767-300ER at Kangerlussuaq Airport (2001).

Consolidation, acquisitions, and partnerships[edit]

Throughout 1981, Jan Carlzon was appointed because the CEO of SAS; throughout his tenure, the corporate underwent a profitable monetary turnaround of the corporate beginning in 1981 and who envisioned SAS possession of a number of airways worldwide. SAS step by step acquired management of the home markets in all three international locations; this was achieved by buying full or partial management of assorted competing native airways, together with Braathens and Widerøe in Norway; Linjeflyg and Skyways Specific in Sweden; and Cimber Air in Denmark. Throughout 1989, SAS acquired 18.4% of the Texas Air Company, the father or mother firm of Continental Airways, in a bid to type a worldwide alliance. Nonetheless, this didn’t come about and the stake within the Texas Air Company was subsequently offered on. Through the 1990s, SAS additionally acquired a 20 p.c stake in British Midland, in addition to buying 95 p.c of Spanair, the second-largest airline in Spain, along with Air Greenland.[citation needed]

Through the early 1990s, SAS unsuccessfully tried to merge itself with the Dutch airline KLM, together with Austrian Airways and Swissair, in a proposed mixed entity generally known as Alcazar.[20][21] Nonetheless, months of negotiations in direction of this bold merger finally collapsed as a result of a number of unsettled points; this strategic failure closely contributed to the departure of Carlzon that very same yr and his alternative by Jan Reinås.[15] The airline marked its 50th yr of operation on 1 August 1996 with the harmonization and title of SAS’s father or mother firm to SAS Danmark A/S, SAS Norge ASA and SAS Sverige AB.[16] Throughout Could 1997, SAS turned a founding member of the worldwide Star Alliance community, becoming a member of with airways resembling Air Canada, Lufthansa, Thai Airways Worldwide, and United Airways.[22][23]

Throughout June 2001, the possession construction of SAS was modified, with a holding firm being created wherein the holdings of the governments modified to Sweden (21.4%), Norway (14.3%), and Denmark (14.3%), whereas the remaining 50 per cent of shares have been publicly held and traded on the inventory market.[16] Throughout 2004, SAS was once more restructured, being divided into 4 separate firms: SAS Scandinavian Airways Sverige AB, SAS Scandinavian Airways Danmark A/S, SAS Braathens AS, and SAS Scandinavian Worldwide AS. SAS Braathens was re-branded SAS Scandinavian Airways Norge AS in 2007.[24][16] Nonetheless, throughout October 2009, the 4 firms have been as soon as once more united into one firm, named SAS Scandinavian System AB.[citation needed]


With the expansion of funds airways and reducing fares in Scandinavia, the enterprise skilled monetary hardship. By 2009, aggressive pressures had compelled the airline to launch a cost-cutting initiative. In step one of which, the enterprise offered its stakes in different firms, resembling British Midland Worldwide, Spanair, and airBaltic, and started to restructure its operations.[25][26][27] Throughout January 2009, an settlement to divest greater than 80 p.c of the holdings in Spanair was signed with a Catalan group of buyers led by Consorci de Turisme de Barcelona and Catalana d’Inciatives.[28] These adjustments reportedly diminished the airliner’s bills by round 23 per cent between 2008 and 2011.[29]

Throughout November 2012, the corporate got here below heavy strain from its homeowners and banks to implement even heavier cost-cutting measures as a situation for continued monetary assist. Negotiations with the respective commerce unions came about for greater than per week, exceeded the unique deadline; in the long run, an settlement was reached between SAS and the commerce unions that might enhance the work time, chopping worker’s salaries by between 12 and 20 per cent, together with reductions to the pension and retirement plans; these measures have been geared toward retaining the airline as an working concern. SAS drew criticism for the way it had dealt with the negotiations, having reportedly denied services to the union delegations.[29]

Throughout 2017, SAS introduced that it was forming a brand new airline, Scandinavian Airways Eire, working out of Heathrow Airport and Málaga Airport to fly European routes on its father or mother’s behalf utilizing 9 new A320Neo airliners.[30] SAS’ sought to interchange its personal plane with cheaper ones crewed and primarily based outdoors Scandinavia to compete higher with different airways.[31][32] The Swedish Pilots Union expressed its dissatisfaction with the operational construction of the brand new airline, suggesting it violated the present labour-agreements.[33] The Swedish Cabin Crew Union additionally condemned the brand new enterprise and acknowledged that SAS established the airline to “not pay first rate salaries” to cabin crew.[34]

Throughout 2018, SAS introduced that it had positioned an order for 50 Airbus A320neo narrow-body jetliners; these shall facilitate the creation of a single-type fleet. That very same yr, the Norwegian authorities divested its stake within the airline.[16] As a part of an environmental initiative launched by SFO, in December 2018 SAS flights working out of SFO have been equipped with sustainable aviation gasoline from Shell and SkyNRG.[35][36]

Company affairs[edit]

Enterprise traits[edit]

The important thing traits for Scandinavian Airways Group (which incorporates SAS Cargo, SAS Floor Dealing with, and SAS Tech), are proven under (since 2012, for years ending 31 October):

2008 2009 2010 2011 2012[a]
2013 2014 2015 2016 2017 2018 2019
Turnover (SEKm) 47,536 39,696 36,524 36,735 33,148 42,182 38,006 39,650 39,459 42,654 44,718 46,736
Revenue earlier than tax (EBT) (SEKm) −188 −1,522 −33 543 228 1,648 −918 1,417 1,431 1,725 2,041 794
Variety of workers (common FTE) 16,286 14,438 13,723 13,479 13,591 14,127 12,329 11,288 10,710 10,324 10,146 10,445
Variety of passengers (m) 30.9 27.0 27.1 29.0 25.9 30.4 29.4 28.1 29.4 30.1 30.1 29.8
Passenger load issue (%) 72.3 72.7 75.6 74.9 76.7 75.0 76.9 76.3 76.0 76.8 75.7 75.2
Whole unit value (CASK) (SEK) 0.94 1.01 0.95 0.86 0.81 0.80 0.75 0.79 0.70 0.69 0.72 0.78
Whole unit income (RASK) (SEK) 0.91 0.92 0.86 0.82 0.82 0.78 0.70 0.80 0.76 0.80
Variety of plane (at yr finish) 181 172 159 147 145 139 138 152 156 158 157 158
Figures for SAS Group. Notes/sources: [38] [38] [39] [40] [41][42] [43] [44] [45] [45] [46]

Head workplace[edit]

Scandinavian Airways’ head workplace is situated within the SAS Frösundavik Workplace Constructing in Frösundavik [sv], Solna Municipality, Sweden, close to Stockholm.[47] Between 2011 and 2013, the pinnacle workplace was situated at Stockholm Arlanda Airport (ARN) in Sigtuna Municipality, Sweden.[48] The SAS Cargo Group A/S head workplace is in Kastrup, Tårnby Municipality, Denmark.[49]

The SAS Frösundavik Workplace Constructing,[50][51] was designed by Niels Torp Architects and constructed between 1985 and 1987. The transfer from Solna to Arlanda was accomplished in 2010.[52] A earlier SAS head workplace was situated on the grounds of Bromma Airport in Stockholm.[53] In 2013 SAS introduced that it as soon as once more would relocate to Frösundavik.[47]


As for different airways, burned fossil gasoline and emitted greenhouse gases are important negative effects from the corporate actions. The next desk offers and overview of emissions of greenhouse gases in CO2e emitted by the corporate as reported within the European Union Emission Buying and selling Scheme. Information for passengers, plane and revenue from part Enterprise Tendencies above.

Verified emissions as reported in EU ETS
Yr 2013 2014 2015 2016 2017 2018
Emissions (tonnes CO2e)[54] 2334686 2366299 2357470 2432546 2485804 2466820
Passengers (hundreds of thousands) 30.4 29.4 28.1 29.4 30.1 30.1
Emissions per passenger (kg) 77 80 84 83 83 82
Plane 139 138 152 156 158 157
Emissions per plane (tonnes CO2e) 16796 17147 15510 15593 15733 15712
Revenue (million SEK) 1648 −918 1417 1431 1725 2041
Revenue per emissions (SEK/tonne) 706 −388 601 588 694 827

In distinction to most different companies and personal people in Sweden, airways are exempt from the Swedish carbon tax. Had SAS paid the Swedish carbon tax stage of SEK 1180 (EUR 114) per tonne (as of 2019)[55] for all of its emissions, it might have had important affect on current revenue ranges. Since 2012 airways are included within the EU ETS. In January 2013 the worth for additional emission rights on prime of the granted have been roughly EUR 6.Three per tonne. In Could 2017 the worth was EUR 4.9 per tonne.[56]


Codeshare agreements[edit]

Scandinavian Airways has codeshare agreements with the next airways:[57]

Interline agreements[edit]

Scandinavian Airways has interlining agreements with the next airways:

Present fleet[edit]

As of October 2020, Scandinavian Airways operates the next plane:[62][63]

Future fleet plans[edit]

Quick haul[edit]

On 20 June 2011, SAS introduced an order for 30 new A320neo plane as a part of its fleet harmonisation plan.[72] SAS’ acknowledged objective is to have an all-Airbus fleet at its bases in Stockholm and Copenhagen by 2019, with a blended A320neo and A320ceo fleet operation at each bases. The bottom in Oslo will then function principally Boeing 737-800 plane, with a number of 737-700s additionally being retained. The older, smaller 737-600s are disposed in 2019.[71] The primary of the order of A320neos was delivered in October 2016.[73] In April 2018, SAS introduced an order of 50 extra A320neos to interchange all 737NGs and older A320ceos in service as a part of its objective to have an all-Airbus fleet by 2023.[64]

Lengthy haul[edit]

On 25 June 2013, SAS and Airbus signed a Memorandum of Understanding stating that SAS intends to purchase twelve new-generation plane, together with six choices. The settlement consists of eight A350-900s with six choices and 4 A330-300Es. The primary new lengthy haul plane to enter service would be the A330-300E, which have been initially deliberate to interchange the growing old A340-300s in 2015 as leasing agreements on these plane expire. As a substitute, SAS renewed the leasing agreements to have the ability to broaden its long-haul fleet and used the brand new A330-300Es so as to add extra long-haul locations to its community. The A350-900 is deliberate to enter service in November 2019. SAS has dubbed this “a complete renewal of lengthy haul fleet”, indicating that every one former A340 and A330 shall be changed, though the full renewal might additionally consult with the brand new inside within the lengthy haul fleet.[74]

The primary of Eight Airbus A350-900s for SAS is anticipated to be delivered to the airline earlier than the top of 2019 and to begin to function lengthy haul routes from 28 January 2020.[75] The A350 will first fly on the Copenhagen and Chicago route, with the airline planning Beijing, New York, Tokyo, Shanghai, Hong Kong and San Francisco when extra A350 are delivered in 2020.[76]

Removing of SAS Q400 fleet[edit]

In September 2007, two separate incidents of comparable touchdown gear failures occurred inside 4 days of one another on SAS Bombardier Q400 plane. A 3rd incident occurred in October 2007. On 28 October 2007, in a transfer that was described as distinctive by the Swedish press, the board of administrators introduced that every one 27 Bombardier Q400 plane have been to be faraway from service as a result of three touchdown gear failures.[77]

A press launch from SAS stated that the corporate had reached a settlement with Bombardier and Goodrich, whereby the airline would obtain SEK one billion as compensation, whereas SAS would buy 27 new plane, with an choice of 24 extra. These plane would encompass 13 of the Bombardier CRJ900 Nextgen (10 to SAS and three to Estonian Air) and 14 of the up to date Q400 Nextgen items (Eight to airBaltic and 6 to Widerøe), with 7 extra choices.[78][79] SAS acquired the primary CRJ-900 on Three December 2008.

In November 2007, it was revealed that the Swedish Civil Aviation Administration started an investigation and accused Scandinavian Airways System of chopping corners throughout upkeep. The airline reportedly made 2,300 flights wherein security gear was less than customary.[80]


SAS A320neo within the newest SAS livery

In September 2019, SAS unveiled an all-new livery,[81] which can initially be showcased on a brand new A350 and an A320neo, earlier than step by step being rolled out to the entire fleet. SAS expects the entire fleet to be repainted by 2024. The fuselage is saved in a lightweight beige with the “SAS” logotype in silver displayed prominently throughout the peak of the entrance part. The horizontal stabiliser and adjoining elements of the fuselage are blue with the SAS brand in white proven on the stabiliser. The blue space on the rear fuselage extends in direction of the entrance in a curved line. The vertical stabilisers are beige (aside from the ATR-72 plane the place they’re blue). Winglets are blue as nicely. The engine casings are beige with a vertical blue stripe on the entrance and bear the phrase “Scandinavian” in blue. “Scandinavian” in massive blue letters can be displayed on the underbelly of the plane.[82][83]

The earlier livery was launched in 1998 and is designed by SthlmLab (Stockholm Design Lab). SAS plane look predominantly white, nevertheless, the fuselage is in a really gentle beige (Pantone Heat Grey 2/Pantone 9083C) with “Scandinavian” above the home windows in silver lettering (Pantone 877) and “Airways” under the home windows in white. The typeface used is Rotis Semi Serif. The vertical stabiliser (and winglets) are painted blue (Pantone 2738C) with the traditional white SAS brand on it. It’s a variant of the standard SAS logotype, slimmed barely and stylised by the design firm Stockholm Design Lab, as a part of the SAS livery change. The engine casing is painted in scarlet (Pantone Heat Crimson/Pantone 179C) with the phrase Scandinavian in white, the thrust reversers within the color of the fuselage. All different textual content is painted in Pantone Heat Grey 9. The design additionally options stylised variations of the Scandinavian flags. All plane are named, historically after Vikings.

Other than the usual livery, SAS additionally has an Airbus A319 in retro livery and two Boeing 737s and one Airbus A340 in Star Alliance livery.

A Scandinavian Airways flight attendant serving passengers within the 1960s.

SAS Enterprise[edit]

On long-haul flights enterprise class, known as SAS Enterprise, continues to be provided and options huge sleeper seats. On the A330s, A340s and A350s seating is 1-2-1 on seats that convert into 196–202 centimetres (77–80 in) flat beds, with energy sockets and a 15 inches (380 mm) leisure display screen. On the A321LRs enterprise class can have a blended 2-2 and 1-1 seating, all convertible to flat beds.[84]

SAS Plus[edit]

Plus is SAS’ premium financial system class. On wide-body plane, seating has a 2-3-2 configuration. The seats provided on SAS Plus are wider than these within the SAS Go part.

On European flights, SAS Plus tickets are refundable and embody a meal, a double checked-in baggage allowance, and entry to lounges and quick monitor safety on the airport. The SAS Plus passengers are seated on the entrance of the plane and passengers can select their seat at reserving without spending a dime, however the seats there are in any other case the identical because the SAS Go seats. The 2-class system was launched in June 2013, when enterprise class was eradicated from intra-European flights.[85]

SAS Go[edit]

SAS Go, or financial system affords 3-Three seating on intracontinental flights, 2-4-2 on the A330s and A340s and 3-3-Three on the A350s.

SAS affords free espresso and tea to GO passengers on short-haul companies, besides very brief flights like Bergen-Stavanger or Stockholm-Visby. Meals are served to all passengers on long-haul flights.

SAS Go Gentle[edit]

SAS Go Gentle is a variant of SAS Go along with no checked baggage included. Tickets are offered in the identical reserving class as SAS Go and are in any other case an identical. As of 14 December 2017, SAS Go Gentle is on the market on each European and Lengthy-haul flights. It isn’t obtainable on flights throughout the Nordic international locations. SAS Go Gentle is geared toward competing with low-cost carriers for individuals who journey with hand baggage solely. Further baggage allowance for EuroBonus Silver, Gold, and Diamond members doesn’t apply on SAS Go Gentle tickets and is simply legitimate for EuroBonus Pandion members.


Fingerprint biometric identification[edit]

In 2006, SAS Sweden launched a brand new biometric system to be used all through Sweden. Every passenger’s fingerprints are, for safety functions, matched to their respective checked baggage. The brand new expertise shall be phased in in any respect the airports served by SAS, though using the system is voluntary for passengers. The system has been launched in Norway.[86]


SAS’s frequent-flyer program known as EuroBonus. Members earn factors on all SAS and Widerøe flights in addition to on Star Alliance flights. Round 50 p.c of SAS’ whole revenues are generated by EuroBonus members. By August 2015, the EuroBonus program had in extra of 4 million members.[87]

Fly Dwelling Membership[edit]

Fly Dwelling Membership was SAS’s membership membership for Scandinavians residing in Spain. It has closed ever since financial circumstances have worsened in Spain and as Scandinavians residing in Spain have determined to return house or change places.[citation needed]


Between 1984 and 1994, SAS operated a hovercraft service between Malmö in Sweden and Copenhagen Airport in Denmark. Travellers might examine in for his or her flights in Malmö and the hovercraft have been operated as connecting flights. The service was operated utilizing a handful of British Hovercraft Company AP1-88s, which took a mean journey time of 45 minutes to traverse the 27 km (17 mi) route throughout the Øresund; inside its first yr of operation, hovercraft reportedly carried roughly 100,000 passengers.[88] Because of the stage of demand skilled, SAS examined the prospects for introducing bigger hovercraft, able to carrying as much as 200 passengers, for the service.[88] Nonetheless, in 1994, the hovercraft have been changed by catamarans. These vessels have been in flip discontinued throughout 2000 as a result of opening of the Öresund bridge, which supplied a competing rail hyperlink between Malmö and Copenhagen airport.[89]


Throughout Could 2018, SAS launched a brand new high-speed WiFi system equipped by Viasat. The service is being rolled out on each the brief and medium-haul fleets, it’s anticipated to take two years to finish. The brand new system is far sooner than beforehand obtainable and can allow passengers to stream motion pictures on board. Earlier than this, SAS solely provided WiFi on board on its lengthy haul plane and a small variety of Boeing 737s. WiFi is free for Eurobonus Gold and Diamond members in addition to for these travelling in SAS Plus or Enterprise. In any other case, WiFi may be bought with EuroBonus factors or for a small payment.[90]

  • 2010:
    • Flightstats: Worlds Most Punctual Airline[91]
    • Simpliflying: Finest Use of Social Media in a Disaster Scenario[92]
  • 2011:
    • Edge Awards: Favorite Airline[93]
    • Grand Journey Award: Europe’s Finest Airline[94]
    • Webbie: On-line Marketing campaign of the Yr[95]
  • 2012:
    • Webbie Award: On-line Marketing campaign of the Yr[96]
  • 2013:
    • Freddie Awards: Finest Buyer Service in Europe/Africa[97]
    • Sustainable Model Index: Most Sustainable Airline[98]
  • 2014:
    • Grand Journey Award: Europe’s Finest Airline[99]
  • 2015:
    • Grand Journey Award: Europe’s Finest Airline[100]
    • ServiceScore: Airline with highest service requirements.[101]

Accidents and incidents[edit]

See additionally[edit]


  1. ^ In 2012 the corporate modified its monetary yr to 1 November–31 October, as an alternative of the calendar yr.[37] The figures above are subsequently for years ending 31 December till 2011, for the 10 months to 31 October 2012, and for years ending 31 October thereafter.
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