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You should use your eUpgrades credit on any eligible Air Canada, Air Canada Specific, and Air Canada Rouge itinerary or flight section throughout our community which incorporates a Enterprise Class, Premium Economic system or Premium Rouge cabin. To have the ability to full an eUpgrade, be sure that your reservation has your Aeroplan quantity entered as your frequent flyer quantity.

How you can request your eUpgrade

Whether or not you want to improve your whole one-way itinerary, or select to improve solely sure flight segments, requesting an eUpgrade is simple and might be carried out at any time. As soon as your clearance window opens, if improve house is offered, your improve will probably be confirmed. If no improve house is offered, you’ll be waitlisted.

For reservations with greater than two passengers, we strongly suggest that you just request your improve previous to your day of journey or, on the newest, throughout check-in with an agent on the airport.

You possibly can request your eUpgrade:

While you test in on-line, in your cell system, or at an airport kiosk.

With an agent on the airport.

On the departure gate in your day of journey.

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What number of eUpgrades credit are required?

The variety of eUpgrade credit required, together with any relevant add-ons, might be reviewed right here. This may fluctuate based mostly on a number of components:

eUpgrade credit and add-ons

As quickly as you request your improve, the required eUpgrade credit are eliminated out of your account. Please notice:

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Your eUpgrade credit should not expire previous to the date of the flight for which you want to request an improve.

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The credit with the shortest validity interval will at all times be used first.

In some circumstances, an eUpgrade add-on could apply. An eUpgrade add-on is a supplementary fee in money, which can be required relying upon your fare paid. Add-on charges apply per route and per upgraded passenger. Add-ons embrace all relevant taxes.

Ought to an eUpgrade add-on apply, fee info have to be supplied once you request your improve, no matter whether or not the improve clears upfront or on the day of departure on the airport. Solely bank cards are accepted as a type of fee, and your bank card will solely be charged if the improve is profitable as soon as the flight departs. You’ll then obtain a receipt by e mail indicating the eUpgrade add-on fee standing.

How you can cancel an eUpgrade

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In case your improve request is waitlisted:

You possibly can cancel the improve request by accessing your eUpgrade account, or by contacting Air Canada Reservations or your journey agent.

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In case your improve request is confirmed:

You possibly can cancel the improve request by contacting Air Canada Reservations or your journey agent. Observe that in case your originally-purchased Economic system or Premium Economic system reserving class is not accessible, you might have to pay the relevant fare distinction.

eUpgrades for companions

Refunds and Irregular Operations

In circumstances the place you’re entitled to a refund, resembling when your improve doesn’t clear, your eUpgrade credit will probably be returned to your eUpgrade account inside 72 hours of the arrival of your final flight. If, after 72 hours, the credit haven’t been returned to your account, contact Air Canada Reservations for help, or fill out our on-line kind to report an eUpgrade discrepancy.

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