Qunar.com is a Chinese language on-line journey company headquartered in Beijing. Qunar (Chinese language: 去哪儿; pinyin: Qù nǎ ér) means “The place to go” in Chinese language.[1]

Historical past[edit]

The web site was based in Might 2005.

In 2011, Baidu acquired a majority curiosity within the firm for $306 million.[2]

In November 2013, the corporate listed its shares on the NASDAQ.[3]

In October 2015, Baidu offered its stake within the firm to Journey.com Group (previously Ctrip) for a stake in Journey.com Group.[4]

In February 2017, the web site was acquired by Ocean Administration Holdings Restricted (远洋管理有限公司), and underwent privatisation by de-listing from NASDAQ.[1]

Buyer Service throughout COVID-19[edit]

The criticism reached its highest level in the course of the COVID-19 outbreak in China, when the Civil Aviation Administration of China (CAAC) issued an announcement on its web site on January 21, 2020, requiring airways and journey businesses ought to deal with their refund requests freed from cost for passengers who’ve already bought flight tickets to or from Wuhan, Hubei and want to cancel their journey.[5] Following the outbreak, many home airline and worldwide airline cancelled their flights to/from or inside China.

Since January 21, the variety of buyer calls to Qunar has surged and the very best peak is almost 25 instances of a typical day’s dealing with capability. Lately, the Qunar web site has been ceaselessly complained by prospects that the refund has not been obtained for greater than 40 days.[6] As of April 4, 2020, the complaints totals 28,713 on Black Cat (黑猫, Hei Mao), a web site by Sina for purchasers to file complaints, and practically 9,650 criticism instances stay unsolved.[7] Many of the prospects complaints deal with the subject of Qunar just isn’t following the airline’s coverage and refuse to refund or change the aircraft tickets. Some buyer reported that request to refund are denied with out a cause being informed, and others reported that even when a refund is granted, Qunar can’t assure when the refund will arrive to their financial institution accounts.[8]


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