Scheduled service and On Demand

A number of highly effective, self-serve journey planning instruments, reminiscent of Transit app, Google Maps and Triplinx, will let you decide your start line and vacation spot, and have your journey deliberate for you. 

An alternative choice is to offer us a name at 1-866-247-0055 and communicate with a Buyer Service consultant or reserving agent.

Self-serve instruments

  • For real-time arrival occasions, find and textual content the cease # on any DRT bus cease signal to 1-844-714-7269 (instance – for Cease # 480, textual content “480”). You’ll obtain the following three arrivals for every route utilizing that cease. *Commonplace message and knowledge charges could apply*

  • Dial 905-666-6175 from any touchtone cellphone to acquire vital DRT data. Navigate the menus utilizing both speech recognition or the keypad
  • See our homepage for a robust trip-planning instrument
  • A number of DRT knowledge sources are made public by way of the Area of Durham’s Open Knowledge Program. This contains the Common Transit Feed Specification knowledge that web sites and third-party transit apps use. Apps can be found on the Apple App Retailer and Google Play

Buyer Service

  • To talk with somebody about planning your journey, please give us a name at 1-866-247-0055 or fill out a buyer remark type

A whole record of Particular person Route Maps for scheduled service is out there on the Our Providers web page.

Specialised Providers

Specialised Service supplies versatile and customized service for purchasers who would not have the power to make use of scheduled service. Observe that eligibility necessities apply.

There are two methods to e book journeys:

  1. Net Cross: Request Specialised Providers journeys by way of DRT’s on-line journey reserving system. For particulars and to register for Net Cross, please contact the Specialised Providers workplace. 
  2. Telephone: Contact a reserving agent by cellphone at 1-866-247-0055.

Reserving requests could be made as much as seven days prematurely of the journey. Keep in mind, journeys are scheduled on a primary come, first served foundation.

Specialised Providers Net Cross

Specialised reserving agent hours

Weekdays – 05:00-24:00

Saturday – 07:00-24:00

Sunday – 07:00-22:00

Info on reservations and cancellations

Journeys are scheduled on a primary come, first served foundation.

Passengers could journey with a companion if area is out there on the bus; let the reserving agent know when requesting the journey.

Reserving brokers require the next data from the shopper when reserving a visit:

  • Date of journey.
  • Location and time of pick-up and drop-off.
  • Variety of different individuals travelling, reminiscent of a help individual or companion(s).
  • Any mobility gadgets that shall be introduced onto the car.

When reserving a visit by cellphone, clients are anticipated to verify with DRT workers and write down the main points of the journey for reference. Documenting particulars of the journey will guarantee clients have a file of their journey historical past to match what’s maintained in DRT’s scheduling system. When reserving on-line, the main points of the journey and journey historical past can be found to clients logged into DRT’s scheduling system.

Subscription reservations can be found to clients with common and constant journey wants together with:

  • no less than one journey every week to the identical deal with
  • journey(s) are on the identical day of the week
  • weekly journey for 3 or extra consecutive months

 Please assessment the No present and late cancellation coverage for extra data.

Adjustments to scheduled pick-up occasions 
Decide-up occasions could change by 15 minutes earlier than or 5 minutes after the scheduled pick-up time. When a scheduled pick-up time adjustments outdoors of the 20-minute pick-up window, DRT will contact and advise clients by cellphone no less than two hours earlier than the journey.
Scheduling pick-ups

When reserving a visit, the DRT reserving brokers will advise clients of their 20-minute pick-up window. On the day of the journey, the precise pick-up time is out there by way of Net Cross; the pick-up time is displayed on the calendar.

When clients haven’t checked Net Cross to verify the precise pick-up time, clients ought to be prepared and ready on the first accessible door initially of the pick-up window that was supplied by the reserving agent. The car operator will wait as much as 5 minutes after arrival earlier than departing to serve different scheduled clients.

On Demand

On Demand is a private, versatile service supply mannequin that gives clients public transit choices based mostly on their journey wants: whether or not it’s travelling stop-to-stop inside a zone, facilitating connections to frequent and grid routes, or to the native GO station or bus terminal, DRT’s On Demand has you lined.

Durham Area Transit (DRT) introduces a brand new and simpler solution to entry On Demand service, which is able to enhance the frequency and availability of service and provides clients most flexibility in how they journey all through the area.

The On Demand service is changing native routes that proceed to expertise low ridership, providing service to clients in these areas after they want it; service can be extending all through Clarington, delivering protected and dependable transit entry throughout the area.

DRT On Demand is a shared trip service. There aren’t any ensures that journeys shall be a direct trip. It’s possible you’ll share the car with others travelling in an identical route, making stops alongside the best way. Present operational insurance policies and protocols apply to On Demand service.

Please observe On Demand service is supplied by each DRT automobiles and contracted taxis with DRT signage on the outside of the car.

On Demand service ceaselessly requested questions.

Service areas

On Demand service covers two areas: the On Demand – City Space and the On Demand – Rural Space. To see what space zone you are in, view our system map. Particular person route maps are additionally out there.

On Demand – City Space

The On Demand City Space contains any areas past 800 metres of a bus route, aside from Clarington Vitality Park, by which stops are lower than 800 metres. Prospects can journey cease to cease inside the On Demand zone and connect with scheduled service inside the zone and to transit terminals or GO Stations inside their native municipality.

Service hours for the On Demand – City Space:

  • Weekdays – 05:00-24:00
  • Saturday – 07:00-24:00
  • Sunday – 07:00-22:00

City space zones:

1 – Pickering West and Centre

Use On Demand to journey domestically, for journeys which might be a minimal of 800 metres, inside the On Demand zone.

It’s also possible to connect with the next transit providers from this zone to finish your journey:

On Demand zone 

Connecting cease / terminal 

Connecting routes at cease / terminal 

Pickering West /  
Pickering Centre 

Pickering Parkway Terminal 

101, 120, 291, 916, 917, GO Transit 

Pickering West 

Kingston & Whites  

PULSE 900, 120 

Pickering West 

Kingston & Altona 

PULSE 900 

Pickering Centre 

Kingston & Glenanna 

PULSE 900, 916, 917 

Map of On Demand zone

2 – Rosebank, Pickering South, Saint Martins

Use On Demand to journey domestically, for journeys which might be a minimal of 800 metres, inside the On Demand zone.

It’s also possible to connect with the next transit providers from this zone to finish your journey:

On Demand zone 

Connecting cease / terminal 

Connecting routes at cease / terminal 

Rosebank / Pickering South / Saint Martins 

Pickering Parkway Terminal 

101, 120, 291, 916, 917 

Rosebank / Pickering South / Saint Martins 

Pickering Station 

GO Transit, 101 

Rosebank 

Oklahoma & Whites 

120 

Rosebank 

Kingston & Altona 

PULSE 900 

Pickering South 

Bayly & Brock 

917 

On Demand zone map

3 – Pickering North and East

Use On Demand to journey domestically, for journeys which might be a minimal of 800 metres, inside the On Demand zone. 

It’s also possible to connect with the next transit providers from this zone to finish your journey:

On Demand zone 

Connecting cease / terminal 

Connecting routes at cease / terminal 

Pickering North /  
Pickering East  

Pickering Parkway Terminal 

101, 120, 291, 916, 917 

Pickering North 

Brock & Main Oaks 

916 

On Demand zone map

4 – Ajax Northwest and Northeast

Use On Demand to journey domestically, for journeys which might be a minimal of 800 metres, inside the On Demand zone. 

It’s also possible to connect with the next transit providers from this zone to finish your journey:

On Demand zone 

Connecting cease / terminal 

Connecting routes at cease / terminal 

Ajax Northwest / Ajax Northeast  

Ajax Station 

216, 224, 915, 917, GO Transit 

Ajax Northeast 

Rushworth & Rossland 

916 

Ajax Northeast 

Salem & Kingston 

PULE 900, 224 

Ajax Northwest 

Rossland & Westney  

915, 916 

Ajax Northwest 

Kingston & Church 

PULSE 900, 291 

 

On Demand zone map

5 – Ajax Southwest and Southeast

Use On Demand to journey domestically, for journeys which might be a minimal of 800 metres, inside the On Demand zone. 

It’s also possible to connect with the next transit providers from this zone to finish your journey:

 

On Demand zone 

Connecting cease / terminal 

Connecting routes at cease / terminal 

Ajax Southwest / Ajax Southeast  

Ajax Station 

216, 224, 915, 917, GO Transit 

Ajax Southwest 

Harwood & Clover Ridge 

224 

Ajax Southeast 

Audley & Bayly 

917 

Ajax Southeast 

Pickering Seaside & Dreyer  

224 

 

On Demand zone map

6 – Whitby West, Whitby Central, Whitby Shores, Port of Whitby

Use On Demand to journey domestically, for journeys which might be a minimal of 800 metres, inside the On Demand zone. 

It’s also possible to connect with the next transit providers from this zone to finish your journey:

 

On Demand zone 

Connecting cease / terminal 

Connecting routes at cease / terminal 

Whitby West / Whitby Centre / Port of Whitby / Whitby Shores 

Whitby Station 

302, 905, 917, GO Transit 

Whitby West  

Taunton & Nation Lane 

915 

Whitby West 

Rossland & Nation Lane  

916 

Whitby West 

Dundas & McQuay 

PULSE 900 

Whitby West  

Dundas & Euclid  

PULSE 900 

Whitby Centre 

Backyard & Taunton 

915 

Whitby Centre 

Backyard & Rossland 

916 

Whitby Centre 

Backyard & Dundas 

PULSE 900 

Port of Whitby 

Thickson & Victoria 

403 

 

On Demand zone map

7 – Whitby East and Oshawa West

Use On Demand to journey domestically, for journeys which might be a minimal of 800 metres, inside the On Demand zone. 

It’s also possible to connect with the next transit providers from this zone to finish your journey:

On Demand zone 

Connecting cease / terminal 

Connecting routes at cease / terminal 

Whitby East / Oshawa West 

Stevenson & Rossland 

916 

Whitby East / Oshawa West 

Garrard & Rossland 

916 

Whitby East / Oshawa West 

Garrard & Taunton 

915, 905 

Whitby East/ Oshawa West 

Garrard & Dundas 

PULSE 900 

Whitby East / Oshawa West 

Oshawa Centre Terminal 

403, 405, 407, 410, 902, 917 

On Demand zone map

8 – Oshawa East and Courtice

Use On Demand to journey domestically, for journeys which might be a minimal of 800 metres, inside the On Demand zone. 

It’s also possible to connect with the next transit providers from this zone to finish your journey:

On Demand zone 

Connecting cease / terminal 

Connecting routes at cease / terminal 

Oshawa East / Courtice 

Freeway 2 & Trulls 

902 

Oshawa East / Courtice 

Freeway 2 & Concord 

410, 902 

Oshawa East / Courtice 

Freeway 2 & Townline 

902 

Oshawa East / Courtice 

Courtice Park & Journey 

GO Transit 

On Demand zone map

9 – Oshawa Northeast

Use On Demand to journey domestically, for journeys which might be a minimal of 800 metres, inside the On Demand zone. 

It’s also possible to connect with the next transit providers from this zone to finish your journey:

On Demand zone 

Connecting cease / terminal 

Connecting routes at cease / terminal 

Oshawa Northeast 

Concord Terminal 

405, 407, 410, 915, 916  

On Demand zone map

10 – Clarington Vitality Park

You may connect with the next transit providers from this zone to finish your journey:

 

On Demand zone 

Connecting cease / terminal 

 

Connecting routes at cease / terminal 

Clarington Vitality Park 

Courtice Park & Journey 

 

GO Transit 

Clarington Vitality Park 

Clarington Blvd. & Prince William 

 

902 

Clarington Vitality Park 

To / from Oshawa East / Courtice On Demand zone 

 

 

Clarington Vitality Park 

To / from Bowmanville On Demand zone 

 

 

Oshawa East / Courtice 

Freeway 2 & Trulls 

 

902 

On Demand zone map

11 – Bowmanville

Use On Demand to journey domestically, for journeys which might be a minimal of 800 metres, inside the On Demand zone.

It’s also possible to connect with the next transit providers from this zone to finish your journey:

On Demand zone 

Connecting cease / terminal 

Connecting routes at cease / terminal 

Bowmanville 

Simpson & Freeway 2 

902 

Bowmanville 

Downtown Bowmanville – Freeway 2 & Temperance  

902 

Bowmanville 

Clarington Blvd. & Prince William 

902 

Bowmanville 

Bowmanville Park & Journey  

GO Transit 

On Demand zone map

12 – Uxbridge City Space

Use On Demand to journey domestically, for journeys which might be a minimal of 800 metres, inside the On Demand zone.

It’s also possible to connect with the next transit providers from this zone to finish your journey:

On Demand zone 

Connecting cease / terminal 

Connecting routes at cease / terminal 

Uxbridge – City 

Toronto & Brock  

905, GO Transit 

Uxbridge – City 

Brock Street / 407 Park & Journey 

GO Transit 

Uxbridge – City 

Brock Street and Main Oaks 

916 

On Demand zone map

On Demand – Rural Space

The On Demand – Rural Space encompasses all rural areas outdoors of the city boundary. Prospects can journey cub to curb, curb to cease, or cease to cease; and join with scheduled DRT and GO Transit bus routes.

Service Hours for the On Demand Rural Space:

  • Weekdays 06:00 – 24:00
  • Weekends 07:00 – 21:00

Rural space zones:

Northwest

On Demand zone 

Connecting cease / terminal 

Connecting routes at cease / terminal 

Northwest 

Downtown Uxbridge 

905, GO Transit 

Northwest 

Uxbridge city space On Demand stops 

 

Northwest 

Mount Albert 

YRT 

Northwest 

Brock Street / 407 Park and Journey 

GO Transit 

Northwest 

Brock Street & Main Oaks 

916 

Northeast 

Port Perry Terminal 

905, GO Transit 

Northeast 

Port Perry Walmart  

 

Northeast 

Shirley Street Park & Journey 

905 

Clarington 

Concord Terminal 

405, 407, 915, 916 

Clarington 

Newcastle Park & Journey 

GO Transit 

Clarington 

Clarington North Park & Journey 

GO Transit 

Clarington 

Simpson& Freeway 2 

902 

Clarington 

Freeway 2 & Temperance  

902 

Clarington 

Clarington Blvd. & Prince William 

902 

Clarington 

Bowmanville Park & Journey  

GO Transit 

Clarington 

To / from Clarington Vitality Park  

 

On Demand zone map

Tips on how to use the service

To help the On Demand service enhancements, DRT can be launching a brand new, interactive, cell app resolution that can permit clients to plan and e book their journeys proper from their cell machine.

Two apps are required to make use of On Demand: Transit app (referred to as “Transit” within the App Retailer and Google Play) and DRT On Demand. Alternatively, clients can name in to talk with a reserving agent to e book their journey.

Transit app icon and logo On Demand app icon DRT On Demand

This new method to On Demand supplies clients with a contemporary and seamless journey expertise. The Transit app is the place clients will plan their journey, entry real-time bus standing updates, and obtain notifications (consider this as your journey dashboard), and can join on to the DRT On Demand app; clients shall be prompted to obtain DRT On Demand inside the Transit app. The DRT On Demand app supplies the details about on-demand rides out there within the buyer’s space (consider it as your reserving agent).

Starting on September 28, clients can:

  • Use the Transit app to enter their journey begin and finish places and the time they wish to journey.
  • Transit app will present a number of choices for purchasers to finish their transit journey. If the choice chosen contains On Demand service, you’ll be prompted to obtain and brought to the DRT On Demand app to e book your journey.
  • Prospects even have the choice to phone an On Demand reserving agent as a substitute of utilizing the app at 1-866-247-0055.

Please observe that as ridership recovers, scheduled service could exchange some On Demand zones.

The place to get the apps

Prospects can obtain each the “Transit” and “DRT On Demand” apps from both the App Retailer or Google Play Retailer.

Google Play store icon        Apple App Store icon

Reserving your journey
  • Obtain the Transit and DRT On Demand apps.
  • Utilizing Transit, view your journey choices on the day you wish to journey by typing in the place you wish to go and when. You’ll be offered with a number of choices to finish your journey. Choose the journey choice that works greatest for you. Journeys with On Demand will seem on the backside of your display screen and hyperlink instantly with Transit.
  • In case your journey contains On Demand service, you’ll be directed to the DRT On Demand App to complete reserving your journey. You may then point out:
    • The variety of riders
    • Any accessibility necessities
    • Your required departure or arrival time earlier than reserving your journey.
  • Anticipate a visit affirmation through DRT On Demand app 15 minutes previous to your pickup time.
    • Prospects even have the choice to name an On Demand reserving agent at 1-866-247-0055. Present the agent along with your fundamental data, location, meant vacation spot and most well-liked departure or arrival time. The agent will affirm and supply journey particulars verbally. 

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