Our on-line reserving incorporates a absolutely automated facility referred to as “Calendar Pricing” which instantly shows the bottom fare accessible over a seven-day vary – three days earlier than and three days after the deliberate journey date – thus permitting vacationers to determine shortly when it’s most handy and least expensive to fly.

On-line Reserving accepts reserving of flights and buying tickets on-line on PAL’s home and worldwide itineraries. Chosen Worldwide codeshare flights can be found by our on-line reserving facility. Customers can instantly examine for fares and flight availability with out the necessity to register or login. 

What mode of fee can I take advantage of to buy a ticket on-line?  

We settle for Credit score Playing cards (MasterCard/Visa/JCB/American Categorical), Debit Playing cards, Bancnet, Alipay (English and Chinese language web site), and PayPal.  

Do you settle for a Debit Card when reserving and shopping for tickets on-line? 

Sure, debit playing cards bearing the Mastercard and VISA logos designed for web/on-line transactions could also be accepted on-line. Some debit playing cards meant for POS (Level of Sale) transaction can’t be used on-line. Please examine together with your card issuer earlier than utilizing your debit card on-line. 

What’s a Digital Credit score Card? 

The Digital Credit score Card works in the identical method as common bank cards however there is no such thing as a bodily card exists. Solely the account quantity and expiry date are the accessible data. 

What number of passengers can I e-book on-line? 

You may e-book as much as most seven passengers (adults and kids included) per transaction.  If there are extra passengers travelling collectively, e-book the remaining passengers after the completion of reserving for the primary seven passengers.

Do I have to register earlier than reserving and shopping for on-line?

No, you may e-book on-line with out the necessity to register or login.   

I encountered issues once I booked on-line.  My repeated efforts to examine the fares have failed.  I can’t get previous the flight availability web page.  What is going to I do?

Our On-line Reserving facility will operate greatest utilizing Web Explorer v10.zero and better. We strongly suggest that you simply improve your browser or use a PC that has Web Explorer 10.zero or increased.


To improve your browser, click on on the hyperlink under. 

Obtain Web Explorer 10.zero or increased   

Can I e-book for at present’s flight?

Sure. You may e-book a flight a minimum of 2 hours earlier than your required departure time.

I need to e-book flight and buy ticket for one more individual. Can I do it on-line? 

Sure, you may e-book flight and purchase a ticket for one more individual from our web site.  Our on-line reserving facility doesn’t require the cardboard holder to be the passenger or a member of the travelling celebration.



Philippine Airways could contact the cardboard holder or the passenger by the contact particulars supplied  to additional validate  the reservation or  to require presentation of the bank card used for fee. 

With out prejudice to legal prosecution beneath Republic Act No. 8484, PAL could cancel a confirmed reservation or could take away from any flight any passenger if PAL has motive to consider {that a} ticket(s) has been bought utilizing a fraudulent bank card. 

How would I do know if I made a profitable reserving?

A affirmation web page can be prompted in your display. Additionally, you will obtain an e-ticket itinerary receipt on the time of ticket buy.   

My on-line reserving timed out, how can I make sure if my credit score/debit card was charged or not?

You’ll obtain an e mail from [email protected] for Cost Timeout.  You might also e mail [email protected] or name PAL Reservations in Manila at (632) 855-8888 to validate your reserving earlier than making one other transaction. Different contact numbers are listed within the web site.


What’s a MasterCard Safe Code, Verified by Visa, J/Safe and American Categorical SafeKey? 

MasterCard® SecureCode™ Verified by Visa, J/Safe and American Categorical SafeKey are companies from MasterCard, Visa, American Categorical and your card issuer that gives added safety whenever you purchase on-line. This service protects your bank cards towards unauthorized use whenever you store on-line.  Enrollments must be  completed straight together with your bank card issuers. To search out out extra about 3D-secure, please go to:

What’s CVV/CVC? 

The CVV (Card Verification Worth) or CVC (Card Verification Code) is the three-digit quantity situated in the back of the card, instantly after the final 4 digits of the cardboard quantity. CVV/CVC is a brand new authentication process established by card corporations to additional efforts in the direction of lowering fraud for web transactions. 

It consists of requiring a card holder to enter the CVV/CVC quantity in at transaction time to confirm that the cardboard is readily available. The CVV code is a safety function for “card not current” transactions (e.g., Web transactions), and now seems on most (however not all) main credit score and debit playing cards. This new function is a three-digit code which supplies a cryptographic examine of the data embossed on the cardboard. Due to this fact, the CVV/CVC code shouldn’t be a part of the cardboard quantity itself. 

I attempted to e-book a flight on-line and as soon as I clicked the pay now button, it errors out with a message saying that card verification shouldn’t be going by.  Why is that? 

The Cost Processing System of the PAL Web site makes use of the 3-D Safe Expertise of MasterCard (Mastercard SecureCode), Visa (Verified by Visa) and American Categorical (American Categorical SafeKey). If the Card Issuer shouldn’t be enrolled within the worldwide bank card corporations’ safety program, there’s a nice chance the bank cards issued by the Issuer will not be accepted by our automated processing system resulting from Web transaction safety considerations. 

Will I obtain an e-ticket itinerary receipt when reserving flight and shopping for a ticket on-line?

Sure. Our web reserving engine is a completely automated on-line reserving and ticketing facility the place the Journey Distribution Platform (TDP) accepts bookings, confirms the flight chosen, processes credit score/debit card used for fee, points the digital ticket(s) and sends the Affirmation Abstract and Itinerary Receipt to the client; multi function go. 

How do I make adjustments to the reserving I made on-line?

Should you want to make adjustments in your reserving, you might do as follows:

  • Entry the Handle Reserving by our web site
  • Name our Pal Reservations Hotline (632) 855 – 888
  • Go to any Philippine Airways Ticket Workplace

Penalties could apply relying on the circumstances hooked up to the fare.

I want to change the routing of ticket bought on-line, what’s going to I do? 

Should you want to make adjustments in your reserving, you might do as follows:

  • Entry the Handle Reserving by our web site
  • Name our Pal Reservations Hotline (632) 855 – 8888
  • Go to any Philippine Airways Ticket Workplace

Penalties could apply relying on the circumstances hooked up to the fare.

Can I pay in money or examine if I’ll e-book and purchase on-line?

No.  You may solely use MasterCard/Visa/JCB/American Categorical Credit score/Debit Playing cards, Bancnet, Alipay (English and Chinese language web site), and PayPal to transact on-line. 

When will you cost my credit score/debit card?

Your credit score/debit card can be charged as quickly as you full the reserving course of and finalize your reserving by coming into your credit score/debit card particulars. Your credit score/debit card can even be charged even for those who determine to vary your reserving or want to apply for a refund. 

How will I be refunded for my unused tickets that I purchased via your on-line reserving facility?

Please get in contact with a PAL ticket workplace or ship an e-mail to [email protected]  requesting to course of your refund.  The refund can be credited again on to your bank card account. Not all tickets are refundable. Penalties could apply relying on the circumstances hooked up to the fare. 

Is my bank card data safe?

Sure. Our web site makes use of the trade normal Safe Sockets Layer (SSL) expertise to guard your bank card transaction.  

How a lot is the Philippine Journey Tax?

For grownup passengers, the journey tax is PHP1,620 (Enterprise and Economic system class) and PHP810 for youngsters (2-11 years). 

I purchased my ticket out of your web site.  Is journey tax already included within the complete quantity paid?

All bookings outbound Manila could have an choice to pay the Philippine Journey Tax or not, by simply deciding on the suitable radio button on the Philippine Journey tax portion on the Abstract Web page.
Journey tax shall be levied on (a) all residents of the Philippines; (b) everlasting resident aliens; and (c) non-immigrant aliens who’ve stayed within the Philippines for a couple of (1) yr, who’re leaving the nation. 

If you’re exempted from paying the Philippine Journey Tax or entitled to a decreased journey tax, please safe relevant certificates reminiscent of follows, from Philippine Tourism Authority (PTA), Division of Tourism (DOT) earlier than making reservations: 

  • Tax Exemption Certificates (TEC) in case you are exempted from paying the Philippine Journey Tax
  • Lowered Journey Tax Certificates (RTTC) in case you are certified for a decreased Philippine Journey Tax and
  • Abroad Employment Certificates (OEC) in case you are an Abroad Filipino Employee (OFW)

Please click on PTA Journey Tax Primer for additional particulars. 

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