Because the COVID-19 scenario continues, the journey business is experiencing and reacting to new and complicated challenges. As all the time, our focus at Egencia is to perceive our prospects’ wants, consider the probabilities, and present options to assist our prospects. We have been working intently with our suppliers — together with lodge companions — to guarantee vacationers have probably the most up to- date data when reserving or planning throughout these unprecedented occasions.
Addressing lodge closures
With the continued COVID-19 scenario, we have seen sudden and frequent modifications to lodge insurance policies and availability, with some lodge companions required to shut briefly. This will have an effect on a present or close to time period company lodge reserving you might have. Along with our companions, we’re taking proactive measures to reduce any enterprise journey disruptions brought on by these lodge closures.
To forestall you and your company vacationers from reserving motels we all know are closed, we have launched the next measures:
· The lodge search in our on-line reserving instrument will show closed properties as NO RATES AVAILABLE. These motels can be sorted and displayed under motels which might be presently open, so you understand to keep away from them.
· If we all know a lodge goes to be closed throughout your reservation, we’ll contact you through a traveler e-mail on the e-mail tackle in your profile and allow you to know your enterprise journey reserving reservation has been canceled.
We are going to replace lodge closures as quickly as we now have new data. Nonetheless, there can be occasions the place a change could have occurred very all of the sudden, so we encourage you to contact your booked lodge earlier than touring to verify it is nonetheless in operation.
Our aim is to assist our prospects navigate fastidiously and safely by means of this extremely difficult time. All through the COVID-19 disaster, we now have reacted shortly and can proceed to take action to assist your corporation journey wants as absolutely as potential.
In case your booked lodge remains to be working and you have to cancel a reservation, please log in to your reserving from the app or browser. Go to the Egencia Assist Middle for additional updates on touring in the course of the COVID-19 pandemic.
In response to the evolving standing of upcoming lodge reservations impacted from COVID-19, Egencia is offering our prospects with reporting to shortly see the cancellation coverage and lodge chain flexibility of lively lodge bookings. The report could be discovered on the reporting residence web page.
We additionally advocate you grow to be a member of our Egencia Join Neighborhood to find our newest information and share enterprise journey suggestions and finest practices together with your friends. Our group is presently accessible solely in English, however anybody comfy with English is inspired to affix.