I really labored as a journey agent for two years with Liberty Journey. I not work within the journey business however I’m utilizing Liberty to e book my vacation spot marriage ceremony with 61 company and I’ve had no drawback, however once more they know me there. Which workplace did you e book with? Some have higher reputations than others.

That is what I’d say about what occurred, unsure it should make you are feeling any higher although.

1. You booked early and doubtless have had just a few conversations with the agent since then so since this was simply your closing cost perhaps she assumed you did not have any questions. In case you had any questions, why did not you ask them?

2. It’s Liberty Journey’s coverage that roughly 2 weeks previous to departure (which is normally 2 weeks after closing cost) that the shopper is to obtain all of their journey paperwork(airline passenger reciepts, lodge and switch vouchers). It’s recomended that you simply go in and decide them up in individual relatively than having them mailed to you. Right now the agent is meant to (very imporatant a part of their job) go over the entire journey paperwork with you step-by-step and ask you if in case you have any questions. So perhaps you might be upset since you really feel like that is the final time you will note your agent earlier than your journey and he or she did not ask you for those who had any questions or want you nicely, however in reality you may be getting a name when your paperwork are prepared to return and decide them up. I hope that makes you are feeling considerably higher:)

3. Concerning the flight schedule change I can personally inform you how that works and why she won’t have identified forward of time. Many individuals are inclined to suppose that since you may simply go surfing and e book a visit with just a few clicks of the mouse that that’s how journey brokers do it. Effectively it is not. They’re on a a really troublesome airline reservation system referred to as SABRE (it is all types of codes and I needed to go to a Three week class simply to be taught the fundamentals and was Three months earlier than I really bought the hold of it). Anyway when the airline has a schedule change (they’re altering the schedule not the TA) they ship the company a message through SABRE this message is recieved by the workplace supervisor who then sends the message through SABRE to the person agent. It’s the agent’s job to test for these schedule modifications on the finish of their day. They don’t pop up on the display like an e mail. They usually normally come over all on the identical time so an agent may have 30 schedule modifications to evaluate and speak to the shopper about. She most likely checked her schedule modifications on the finish of the day and noticed yours and contacted you. She’s going to test for any schedule modifications manually while you go in to choose up your docs and notify you instantly. After that’s as much as the shopper to reconfirm all flight instances inside 24 hours of departure by calling the airline’s 1-800#. this data will likely be in your journey docs.

That is just a few data for you so you understand what is going on on within the agent’s head. That being mentioned, it is attainable your agent simply wasn’t that nice as I’ve seen that occur or it is attainable he/she was simply having a nasty day. I can recall going into work 2days after having all my knowledge tooth pulled and a girl yelled at me as a result of I did not appear excited sufficient about Aruba! Once more it is no excuse journey brokers want to recollect they’re within the customer support business.

I hope your agent calls you quickly along with your docs and leaves you with a greater impression. If there’s something I may also help you with or questions I can reply for you, please let me know.

Mo,

Leave a Reply

Your email address will not be published. Required fields are marked *