Posted: 16 September 2020

The world outlets for one of the best journey offers with Expedia Group (EG), the mother or father firm to family manufacturers like Expedia, Inns.com, Orbitz, Travelocity and Egencia, making journey an everyday a part of enterprise for hundreds of EG workers worldwide. Nonetheless, with operations throughout the globe, the staff wanted a constant and streamlined reserving course of to make sure each effectivity and security, and turned to Egencia for contemporary company journey administration options.

Streamlining world enterprise journey operations for better visibility

When Expedia Group started work to rework their company journey program, one of many predominant objectives in thoughts was consolidating workflow. As with many world firms, the journey course of was segmented, which made for extra guide work and fewer visibility when it comes to journey administration. “One of many predominant issues we have been hoping to attain instantly was consolidating the variety of factors of sale in our system. In different phrases, our journey program was very fragmented with a number of websites for every of the enterprise items,” defined Corbie Brumbeloe, EG’s Director, International Procurement and Company Journey.

“Due to Egencia’s means to combine with our HR personnel system and the facility to automate consumer profiles, we’ve decreased the variety of factors of sale in our system from 65 all the way down to 25,” – she shared. And this transformation alone is supplying the EG staff with the facility to make selections based mostly on seen journey patterns. For instance, the staff now receives notifications when somebody is reserving out of coverage and this info is tracked to only one enterprise unit for every of EG’s manufacturers, regardless of the place journey happens.

And since journey is on pause because of COVID-19, they’re working with Egencia to combine extra enterprise journey instruments to fulfill long-term strategic objectives to save lots of sooner or later.

“[Our Account Manager] Jim is a big assist in retaining us on observe towards our long-term objectives and connecting us to the correct sources inside Egencia. With journey suspended [due to COVID-19] we’re taking a look at greater initiatives equivalent to journey for conferences and teams. The Egencia Consulting Crew has a wealth of data and experience on these matters and we proceed to collaborate with them and our account supervisor to make ongoing enhancements,” shared Brumbeloe.

New company journey options result in large financial savings

In right this moment’s unpredictable enterprise journey atmosphere, decreasing price is important for procurement groups seeking to align with their firm’s enterprise objectives. And with Egencia’s instruments and techniques in place, EG is seeing vital financial savings. “As part of the worldwide procurement staff, financial savings is at all times high of thoughts for us,” stated Brumbeloe. And in 2019 EG realized $7 million in journey administration financial savings.

EG’s International Company Journey Supervisor, Megan Reynolds, shared that constructing a extra strong negotiated charges program for resorts, performed a big half find these financial savings. “We’ve seen vital financial savings via our new resort RFP program. Previous to working with the Egencia Consulting staff, we have been manually requesting RFPs and negotiating charges in main cities the place our staff continuously travels,” she stated. “The Egencia staff already has negotiated charges, which saved us a variety of money and time. They have been additionally in a position to make options for resorts we didn’t have already got a relationship with that met our standards.”

“One other manner we’re in a position to save is utilizing Egencia’s instruments to observe unused tickets,” stated Brumbeloe. “Unused tickets have been by no means a problem earlier than [COVID-19], however now they’ve the potential to be expensive. Utilizing a personalized dashboard in Egencia Analytics Studio to trace unused tickets, we will guarantee credit are getting used and cut back losses because of cancellations. These insights are important for predicting upcoming prices.”

Optimizing danger administration requirements with Egencia’s traveler security options

Past monitoring unused tickets to reduce monetary loss, EG can be responding to COVID-19 by working with Egencia to make sure the very best attainable traveler security requirements are in place. “We’re working with our account supervisor to grasp trade greatest practices throughout this unprecedented time in enterprise journey and counting on Egencia’s experience to make sure the correct instruments are in place when our staff is again on the highway,” shared Reynolds.

Past guaranteeing the correct danger administration instruments are in place, Reynolds understands that traveler belief additionally means having the correct sources obtainable. She’s constructing a number of useful resource pages on the corporate’s intranet that may act as a fast information for present authorities and nation tips, journey restrictions and security precautions. These sources additionally embody particulars in regards to the security requirements at numerous resort chains. On this, she stated,

“We would like our vacationers to really feel assured understanding that they’ve sufficient data to make knowledgeable selections earlier than touring.” 

And the present scenario highlights why EG’s purpose of making uniform company journey practices throughout the globe is necessary not only for effectivity, but additionally for security. “Ensuring our total staff, in each area, is utilizing the identical course of on Egencia makes it attainable to each handle journey coverage and guarantee traveler well-being. If somebody books outdoors of Egencia we don’t have the identical visibility and we will’t talk with them as effectively,” shared Brumbeloe.

Because the Expedia Group staff seems to be to journey publish COVID-19, they know the long-term funding in constructing a strong and fashionable enterprise journey program means counting on full information and customised reporting to adapt journey coverage, optimize traveler security requirements, and analyze for financial savings alternatives.

“The pandemic has put a highlight on what we do internally with journey at EG and we’re utilizing this time to advertise strains of communication with our management staff.” Reynolds added, ‘With little to no journey at the moment, it’s a superb time to strengthen the foundational components of our program, equivalent to security. And we’re actively working with the Egencia staff to streamline operations and hold our vacationers protected.’

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