Pricey Sir/Madam,

I’ve booked many holidays over time with Liberty Journey. The present one might be my final.

My longtime agent, Jacquellne White, was transferred from Deptford to Mays Touchdown. I used to be left with the impression that she was now not with Liberty. I booked a cruise with Karen Millward on the Deptford location. Karen was to rearrange resort and transfers in addition to air and the cruise. The outcomes are as follows:

1. The resort acquired horrible critiques on Journey Advisor. We modified inns. The critiques for the second resort had been luke heat. I requested a resort of my selection. Liberty couldn’t guide this resort, so I booked it myself. (Lodge 1898 in Barcelona).

2. The transfers had been suspiciously costly. I additionally was knowledgeable that the motive force in all probability wouldn’t communicate English and would enable half hour for me to say my baggage. If I used to be delayed, he would depart and I’d not obtain any refund. An excessive amount of may go mistaken, so I cancelled the transfers and determined to take a taxi. Karen by no means knowledgeable me that I may have organized transfers immediately with the cruise line. I discovered in the present day whereas perusing the cruise line journal. Sadly, they may not guide my switch, as a result of I’m inside 11 days of departure. Curious rule.

3. The return flight had me in row eight and my spouse in row 22. I known as the airline and acquired two seats collectively. It by no means ocurred to Karen or Madeline to learn the flight information and get it proper.

Reserving with Liberty was a legal responsibility. The cruise and airfare costs weren’t decrease than people who I may have booked. I’d have been involved with the cruise line and airline and averted the issues that occurred.

These points are essentially the most annoying, however there have been different points that i select to not trouble addressing. I’d suppose that with web competitors Liberty could be extra attentive to clients.


Up to now, I’ve really useful Liberty Journey for reserving journeys to Aruba. No extra.

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