Final Up to date on September 15, 2020 by Jeremy

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For the primary route change of our year-and-a-half lengthy journey, we have been hit with a giant one.

Only a few weeks earlier than heading to Egypt a brand new batch of protests started. These protests weren’t just like the earlier ones, and I had a horrible feeling that our plans have been about to vary.

Inside days of the protests that started in July 2013, the US authorities launched warnings to keep away from journey to Egypt in addition to a “international warning” that was primarily centered on journey to the Center East.

After discussing it with a buddy who was coming to go to us in Egypt, we determined to vary our plans.

We had one downside: Angie and I had already booked $857 value of non-refundable airplane ticket from Expedia for an itinerary of Istanbul to Cairo (Egypt Air),  Cairo to Istanbul (Egypt Air), and Istanbul to Bucharest (Tarom).

Not resigning ourselves to lose that cash, our quest to cancel our Expedia itinerary and get a refund started.

If you end up in an identical state of affairs, you might must attempt one of many following strategies to get a refund to your non-refundable airplane ticket.

Typical Procedures for an Expedia Cancellation

How to cancel flight on Expedia

Within the occasion of journey advisories that will change your plans, the primary name you need to make is to your airline’s (or journey agent’s) customer support line.  In these situations the airline could be extremely useful and alter your ticket for you on the spot.

For our buddy who booked her ticket with the airline straight, one name to the airline not solely acquired her a modified ticket to Istanbul as a substitute of Cairo, but additionally about $350 in future flight vouchers on account of altering to a less expensive ticket.

One of the best half? She did not must pay the $150-$250 change ticket price all as a result of she requested for it.

This shocked us as we figured that this price could be non-negotiable in any scenario, however one way or the other the airline grew to become a bit extra versatile because of the journey warning that simply popped up 24 hours earlier than she contacted them.

General, this is likely one of the most painless calls you might ever have when altering a non-refundable ticket. Since we booked by the third occasion reserving website for Expedia airfare, we weren’t so fortunate.

First, Name Expedia Concerning the Non-Refundable Ticket

Expedia Booking

On my first name concerning the Expedia cancellation coverage, I wasn’t anticipating a lot. They, like most third occasion firms, are infamous for enjoying the finger pointing sport every time they’re able to blame one other firm for the problem at hand.

Naturally, it was precisely what we acquired.

What I discovered on the primary name was that since we booked with two airways on our itinerary, Egypt Air and Tarom, Expedia is “compelled” to comply with the most restrictive coverage in all circumstances. In our reserving that was from the finances provider Tarom, which doesn’t enable cancellations (although Egypt Air did enable refundable airline tickets).

I requested if I may simply cancel the Egypt portion of the flight whereas protecting the Tarom phase, however was met with the identical response. This is not stunning, however value making an attempt to see if that sort of workaround exists for such a foolish rule.

Contemplating I used to be doubtless talking to a employee in a name heart, I requested for a supervisor. I used to be on maintain for a really very long time and the “supervisor” got here on and repeated, phrase for phrase, what the primary individual advised me with out even breaking from the script as soon as.

Their solely recommendation was for me to name the airline who held my reservation, Egypt Air, and see if they may assist in any respect.

Hold this element in thoughts, I needed to name Egypt Air, as a result of it’ll be necessary in a while.

Name the Airline Instantly

Call Center

Taking Expedia’s recommendation, I known as Egypt Air at their workplace within the US. They weren’t useful.

The second the Egypt Air rep noticed we booked by Expedia they advised me I needed to name them and that was the top of the decision. Very like Expedia likes to finger level once they can, anytime an airline sees a 3rd occasion service they’ll instantly level the finger again, making a by no means ending loop of unhelpful service regardless of the coverage for refundable flights on that service.

At the moment we have been extremely indignant, however wished to attempt another concept that Angie got here up with. Can we simply “change” our ticket and get a refund on the value discount?

Maybe the phrase “cancel” was inflicting all the problems and we may pay the listed change price that Tarom affords to solely take flight from Istanbul to Bucharest (which at this level was nonetheless a risk for our itinerary).

We would solely get round $500 again with this concept, however it’s higher than nothing.

This was no totally different than asking to cancel the Egypt phase like we tried earlier than, however maybe the change of wording might get the reps on board with us because it violated no firm insurance policies so far as we may inform.

Second Name to Cancel an Expedia Flight

The issue with altering your ticket with Expedia is that their name heart workers are, for lack of a greater phrase, nugatory.

It took many tries with our explicit contact to get our ticket “modified” to the suitable itinerary. At one level we have been going from Egypt to Romania, then spherical journey to Romania from Istanbul, and so forth. We will need to have tried explaining it about 20 alternative ways earlier than she acquired it right- a one-way ticket from Istanbul to Romania.

Then she dropped the bombshell on us:

We may pay a change price to change our route, however the remaining stability could be misplaced.

Wait, what?

Did not we simply spend 30 minutes on the telephone with the rep explaining why we wished to vary our Expedia tickets and the way we have been desirous to get a few of our a refund?  (We have been being 100% upfront and sincere as to why we wished to vary our ticket to obtain a refund, thoughts you).

This could have saved a little bit of time for all concerned if we knew it prematurely. Though with how horribly unhelpful this worker was, I used to be more than pleased save one other buyer the difficulty of getting to cope with her for a couple of minutes.

Apparently since you’re on a non-refundable ticket meaning no refund on even the distinction in altering your flight to a less expensive ticket with the identical provider.

I get the no refunds rule if it’s worthwhile to cancel your ticket, however no changes on altering the itinerary whereas protecting the identical provider? No credit score? Nothing?

That’s pushing it, and charging the change price on high of it’s a full insult.

It’s insurance policies like that which make me query whether or not airways would really like me to provide them my cash once more sooner or later.  So far as I can see, it seems to be like they need me to take my enterprise elsewhere.

Sadly, even right here, it was nonetheless in all probability Expedia’s challenge above all others.

Referred to as Insurance coverage About How one can Get a Refund on Airplane Tickets

Check your travel insurance

At this level we declined altering our ticket and as a substitute known as our journey insurance coverage firm, World Nomads, to see at what level we may declare “journey interruption” and get our a refund. Folks killing one another in Egypt and a worldwide journey alert needs to be sufficient to make a declare, proper?

Surprisingly, we acquired declined even at this try.

Apparently our premium insurance coverage solely lets us declare journey interruption if an occasion has been deemed a “terrorist motion,” one thing the US may be very hesitant to do in these sorts of eventualities.

One can solely surprise how way more it will have price the insurance coverage firm if we went and acquired injured within the later protests that resulted in over 900 individuals being killed, however I digress.

It’s ironic to us as a result of our solely choices at that time have been to eat the $857 in airplane tickets (for 2), go to Egypt and cope with it, or decide to journey dates approach into the longer term to make use of the $857 on a future flight we hadn’t deliberate on simply to allocate the cash on one thing (minus a change price).

At this level I used to be indignant, and I took to social media to vent.

Word: Learn your insurance coverage coverage effective print to see if any journey interruption or cancellation protection exists for such a state of affairs. When unsure, name. The worst they will do is say no, however you might get fortunate for an alternate Expedia refund.

Social Media Shaming the Expedia Cancellation Coverage

Our Actual Tweets About the Expedia Flight Cancellation Policy

As we talked about above with our buddy’s ticket, airways are usually fairly versatile with their non-refundable possibility if a significant disaster is unfolding and you continue to need to fly with them. Worst case, you might get a credit score for a future flight, which we’d have fortunately accepted even when that meant having to fly by Cairo to explicitly use Egypt Air.

So I took to social media to rant about this challenge to our 10,000 Twitter followers. I wasn’t anticipating something to return from it, this needs to be pressured, however I simply wished to let off a little bit little bit of steam to a group who would perceive whereas blasting an Expedia contact for a bit.

Not solely did we get plenty of wonderful replies (thanks everybody!), we have been messaged by Expedia inside 5 minutes.

5 minutes and a really good and educated individual provided to look into it for us. 

After a number of rounds of personal messages, over a interval of about 48 hours, our social media contact knowledgeable us we have been getting a full refund on our ticket. 5 days later and the $857 was put again on our bank card with out challenge.

Actually? That’s all it takes? A rant on social media to a big group of followers?

To even get Expedia to name Egypt Air for a 5 minute dialog, one thing they advised me I needed to do myself within the first telephone name (bear in mind I stated this could be necessary), I needed to undergo three separate employees at a name heart and finally publish a rant on the web for everybody to see.

It’s unhappy as a result of the individual on their social media account was wonderful, and provided the sort of service I’d anticipate to get at a name heart however did not.

I am unable to emphasize this one sufficient for all of the negativity I am throwing round on this post- the social media individual was distinctive. Sadly, they’re the one exception inside Expedia that I used to be capable of cope with.

Ideas for Getting an Non-Refundable Airline Ticket Refund

Airplane

From our expertise above, we have provide you with just a few recommendations on get a refund on a non-refundable ticket within the occasion of a journey warning from your house nation (particularly for cancel a reservation on Expedia).

These factors are particularly legitimate for individuals who made a reserving on a third occasion website like we did on Expedia.

  1. Name the corporate who holds the reserving and talk about the choices.  An airline goes to be much more cheap than a third occasion website in these issues, however they’ll doubtless not speak to you in case you are booked by way of another person.
  2. Pressure the third occasion firm to name the airline in your behalf.  These firms solely comply with the phrases which are on their pc display screen and might make no particular exceptions when airways can do it on the click on of a button.  Though, if the individual is in a name heart and doesn’t sound like they’re certified (or good sufficient) to make that decision, perhaps it’s best to search out another person who’s.  Go for the social media channel in the event you can.
  3. Don’t e book a number of segments on the identical itinerary to save lots of just a few {dollars}. That is how we acquired into our mess within the first place. As a result of we booked our Tarom flight and Egypt Air flights on the identical route we have been locked into silly restrictions by Expedia’s pc system. If we had booked the 2 Expedia flight tickets individually based mostly on airline (about $30 dearer) we may have canceled the Egypt Air phase with out challenge. Actually, I nonetheless do not perceive how this one even is sensible.
  1. Be versatile when discussing choices on the telephone.  You might not have the ability to get a money refund, however an airline might be able to change your ticket with out a change price or give a credit score to your account for a future flight. Like with most issues, you’ll have to ask for this to make it grow to be obtainable like our buddy did when getting the change price waived.
  2. Name Your Insurance coverage Firm. It’s unlikely your insurance coverage will refund your ticket till one thing turns into a “main” incident.  Nevertheless it at all times value trying into the small print to see what is required for that to occur. If a scenario is unhealthy sufficient and you may make a declare, it might velocity up the method.  (Though, if the scenario is unhealthy sufficient that you need to make a declare, the airline higher be useful by then, too).  This could at all times be absolutely the final resort after the remaining choices have been exhausted as some insurance coverage solely enable one declare per sort on a visit.
  3. If all else fails, rant on social media till somebody is useful. Apparently public shaming works. I’ve no reservations about admitting that that is precisely what we did, however I used to be not doing it with this expressed goal and anticipating it to really work.
  4. Lastly, if you have not booked your ticket but however suppose you might be going someplace that might have a journey warning pop up sooner or later, don’t e book with a third occasion website. Save your self the headache and e book with the provider straight or by way of combination websites like Kayak or Airfarewatchdog the place you’ll be able to nonetheless e book straight on the finish of your search. Just a few further {dollars} is just not value on a regular basis it will take for you in a while if one thing have been to occur.
  5. In actual fact, simply begin doing #7 with all of your airplane flights any longer.

Be good and at all times e book with the corporate you are touring with straight any likelihood you will get. Then if the worst case pops up, you may obtain no less than some little bit of service when making an attempt to make the change to your non-refundable ticket with out all of the shameful finger pointing that goes on.

Ultimately, a little bit service is all you’ll be able to ask for, and we will say from our expertise that Expedia solely offered that on social media.

What Did We Do As an alternative of Egypt?

Rila Monastery

Effectively, as our plans have been to fly from Turkey to Egypt, after which from Egypt to Romania to start exploring Japanese Europe, we cut up the distinction and determined to journey to Bulgaria!

Throughout that journey, we explored Plovdiv, the Rila Mountains, and Sofia, and actually had a beautiful time. Positively an important different to a unfavourable scenario we in any other case needed to cope with!

A Remaining Word

When in Doubt, Go For Refundable Plane Tickets

Since publishing this text we have obtained a whole bunch of messages, tweets, DMs, and emails from others on the lookout for help in getting flights canceled with refunds.

Whereas we’re utterly horrified that this type of poor customer support has occurred to so many individuals, presently we’re unable to offer help in reaching out to Expedia or different third events on our social accounts in your behalf. As a result of number of the problems and the truth that we’ve not skilled them first hand we’d be in an ungainly place as a way to touch upon any particular person case.

We hope that the recommendation included within the article helps, and actually do want you the most effective of luck in getting any points resolved as quickly as potential. Good luck!

On the lookout for a brand new flight? We virtually completely use Kayak to supply flight offers, and at all times, at all times e book straight with the airline every time potential.

About Jeremy

Jeremy from Living the Dream

Concerning the Writer: Jeremy is a full-time journey author based mostly in Pittsburgh and first writer of this website. He has been to 70+ international locations on 5 continents and seeks out new meals, journey actions, and off-the-beaten-path experiences wherever he travels.

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