It took THREE MONTHS for: Ovago Reserving I.D. : O51B345
They contradicted themselves in time and dates. OVAGO is beneath the umbrella of GTT. From March 13th, 2020; when Elvis Arron wrote that he received full reimbursement from the Airline; to the checklist of brokers talked about beneath all of them promised totally different occasions for decision. They did not recredited the cardboard as a substitute find yourself with a verify from GTT U.S.A. Gateway Journey. 600 Knowledge Dr., Suite 101, Plano, TX 75075. Dated 6-09-20 and mailed on June 10th, 2020. LOCAL mail

To: notificationsjivo-mail.com; Elvis Arron; Kassandra D. ; Dorian A ; alternate ovago.com ; Janice M. ; dora.govago.com ; Marcus E.
Despatched: Friday, June 12, 2020, 08:55:53 PM CDT

As we speak is Friday June 12, 2020, as of now we’ve not obtained any type of fee; not even the promised verify.

On March 13, 2020 Elvis Arron admitted he received full reimbursement from the airline and requested bank card data ( final 4 digits, expiration date ). Ever since he started to disregard telephone calls and emails; it was then that I wrote my first report on Trustpilot. Subsequent day he responded with an apologetic message that our reimbursement had been processed two days in the past and asking to take away the posting. The phrase verify was used as a type of reimbursement. Why do you ship a verify when is simpler to recredit. Private tantrum ?. By then over a month glided by. Within the meantime; we received in touch with a number of brokers; cause why your are copied on this message; with none decision ( as a result of Elvis Arron was the agent single out because the one in cost? ). So all this time is a private retaliation for the derogatory feedback on account of his unprofessionalism.
This message might be copied and paste in Trustpilot, GTT, B.B.B. Journey advisor, Reddit, and many others.
You suppose going again to regular enterprise might be easy? Three months on this horrible ordeal? THREE MONTHS!
Your repute goes down the drain

Lothar and Giuliana

On Saturday, Might 23, 2020, 09:28:23 PM CDT, Pink, ovago.com notifications jivo-mail.com wrote:
Hope you obtain your cash as quickly as potential.
We want to your wholesome and secure effectively being!
Pink Sina, Buyer Care Specialist

Expensive Lothar Pohl,
Thanks for selecting our firm to satisfy your journey wants!

That is to tell you that we’ve posted your verify on 19th of Might, 2020 and it is best to obtain it inside 14-21 days nevertheless as a result of COVID – 2019 it might take just a few days greater than ordinary.

Till then keep wholesome and keep secure!

Pink Sina, Buyer Care Specialist

Chat historical past from web site ovago.com on Might 22, 2020

22:02 Pink, buyer care specialist: Howdy! How might I aid you?

Lothar Pohl
6 critiques
1 star: Unhealthy
three minutes in the past
Elvis Arron on O51B345 is withholding our cash
Remark posted on Journey Advisor
394. Re: Is Ovago.com secure? Journey Advisor
Might 22, 2020, 2:30 PM
Save
Very unhappy that we use their companies to buy two tickets to Italy in March. As a result of Pandemia and the nation lockdown; we needed to cancel our journey. We bought the tickets on November 28th, 2019. Journeys had been cancelled, and airways had been reimbursing full fare with the exception when you purchased it through and journey company. Ovago’s consultant (Elvis Arron) has been intentionally withholding reimbursement even after stating that Ovago received the reimbursement from the airline. As of at the moment: 5-22-2020 we’ve not obtain any fee. Moreover, Elvis Arron mentioned that he was going to ship a verify. So from utilizing a bank card for buy as a substitute of recrediting, now they’re saying: verify. No one responds to our declare as a result of we have been blocked. Reserving ID: O51B345 .
10:09 Pink, buyer care specialist: Expensive Lothar Pohl,

Thanks for selecting our firm to satisfy your journey wants!

That is to tell you that we’ve posted your verify on 19th of Might, 2020 and it is best to obtain it inside 14-21 days nevertheless as a result of COVID – 2019 it might take just a few days greater than ordinary.
Till then keep wholesome and keep secure!
JivoChat – The Enterprise Messenger

Leave a Reply

Your email address will not be published. Required fields are marked *