• If you happen to’re trying to contact Google for assist with a Google-related subject, there are a number of routes you’ll be able to take. 
  • Google usually does not provide telephone help, and most of the numbers posted on-line claiming to be customer support are scams.
  • There’s a strong archive of on-line help that may be useful as you troubleshoot; most points have seemingly been addressed.
  • Go to Enterprise Insider’s Tech Reference library for extra tales.

Do not take this personally, however Google does not need to discuss to you. A part of it’s they’d be loopy busy in the event that they ran an lively buyer help name middle — a whole bunch of thousands and thousands of individuals use some type of Google day by day.

The opposite factor is that Google values your safety, and so they do not need to put you in danger for a hack by coping with issues like password resets or account recoveries over the telephone.

So, how do you contact Google? Listed below are a number of choices. 

Are you able to name Google?

Sure, you’ll be able to name Google. Google’s buyer help quantity is 1-855-836-1987. That can take you to a menu that may take you to a sequence of different menus, however more often than not, until you’ve a difficulty with a chunk of {hardware} like an Android telephone, the tip results of your name will probably be a recorded voice telling you which of them webpage to go to to attempt to resolve your subject.

And do not go calling different “Google” assist numbers you discover on-line; many are scams. An actual particular person might decide up, however they’re after your money.

Get assist from Google Help

With most points you encounter in the middle of utilizing Google, be it an issue along with your Gmail, your Google Chrome browser, or Google Maps, for instance, different folks have seemingly encountered a dozen occasions over. Or 1,000,000.

Google staffers write tutorials on coping with widespread points, and there are additionally consumer boards addressing myriad issues. This is find out how to discover the previous. 

1. Log into your Google account, then go to help.google.com.

2. You will notice a search bar into which you’ll sort your subject above 9 icons displayed in the midst of the display screen.

3. You probably have an issue with one in every of these particular merchandise, like Google Search or YouTube, click on the icon. If not, briefly describe your subject within the search bar. (And notice that you may click on the little blue arrow beneath the 9 icons to see dozens of different extra particular icons.)

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Seek for particular points or click on the icon for particular merchandise.

Steven John/Enterprise Insider


4. The web page following every icon will checklist out most of the extra widespread points customers expertise, so search for your downside there.  

If you cannot discover the assist you to want from Google’s posted content material, think about asking the boards.

Use Google assist boards

On the help.google.com web page, choose the icon of the product at subject and click on it. 

1. On the subsequent web page, close to the highest left of the display screen, click on the phrase “Group.”

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Click on the “Group” tab on a Google Help web page for a product.

Steven John/Enterprise Insider


2. There will probably be a number of classes with many answered questions displayed on the subsequent web page; flick through for solutions, or sort a query into the search bar auto crammed with “Describe your subject” within the middle of the web page.

3. On the backside of the subsequent web page, hit the blue phrases “Ask now” to pose a query to the group.

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Click on “Ask Now” to pose a query to the Google assist group.

Steven John/Enterprise Insider


Contact Google about Drive points

Google Drive is the one app product for which Google permits precise direct contact.

From the help.google.com web page…

1. Click on the “Google Drive” icon.

2. On the subsequent web page, click on “Contact us” on the prime proper.

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Click on “Contact us” on the Google Drive help web page.

Steven John/Enterprise Insider


3. Choose the suitable subject from the dropdown menu, noting {that a} choice like “Lacking or deleted information” will enable for direct contact (others will not).

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Select the problem you need to deal with.

Steven John/Enterprise Insider


4. On the subsequent menu, choose the way you need to be contacted by Google, by telephone, chat, or electronic mail, after which enter the requested data (like your telephone quantity) on the subsequent web page. 

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Select a type of contact.

Steven John/Enterprise Insider


Sit again and wait — Google will quickly be calling. Or chatting. Or emailing.

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