Please learn earlier than reserving , Booked two enterprise class tickets to Mexico to journey in November , I used KAYAK as search engine and the choice and it confirmed as **Versatile cancellation covid 19** possibility , after not receiving reserving confirmations that I might examine myself on the KLM web site I started to fret , after a hell of calls and emails , I did managed to obtain a affirmation and a name from an agent referred to as Sumera simply after complaining on truspilot.

As a result of present state of affairs we needed to cancel the flights , after speaking once more to Sumera, she talked about this will likely take as much as three months , and a proximate price of £60 kilos , and helped us to cancel the tickets on-line .

We have now obtained and e-mail which isn’t clear saying the cancellation price is £250. not clear whether it is per ticket or whole . Even when in KAYAK it confirmed as a versatile cancelation.

***Please think about the next earlier than reserving , PS you may see by your self the next ***

-whenever you name their quantity 02085899888 , your are at all times place quantity 2 , for ever and everrr, weekends they by no means reply even their web site says they’re engaged on Saturdays or after a quick dialog they dangle up on you as they did as we speak .

-we by no means bought a solution thought their whatsapp quantity. think about being overseas and in an emergency , helpppppp.

-their e mails have the ABTA emblem , after looking them I could not discover their affiliation particulars.

I perceive they should have an enormous quantity of cancellations but when they’ll cope , why are they taking new bookings ? ,

We additionally needed to cancel with BA and their refund was straight and their name centre at all times accessible , if I had identified as an alternative of “saving “ few kilos I’d have booked instantly by KLM as an alternative this agent.

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