When your Cebu Pacific flight is canceled or rescheduled, the airline offers choices on what to to together with your reserving. You possibly can rebook, request a refund, or convert your ticket to a journey fund.
WHAT’S COVERED IN THIS GUIDE?
Within the context of Cebu Pacific, a journey fund a digital pockets the place you may switch the price of your ticket, which might then be used to pay on your future bookings. The quantity to be transferred excludes insurance coverage add-ons and different service charges, if any.
For instance, let’s say that my Manila-Cebu flight was canceled. As an alternative of rebooking it or asking for a refund, I can have that quantity be saved in my Journey Fund. In a means, it’s like I’ve credit that Cebu Pacific is protecting for me. Now, sooner or later, once I determine to ebook one other flight with them, I may use it to pay for that new reserving.
You possibly can hold that quantity for 90 days (in some circumstances, 180 days), which begins on the day of conversion. When you fail to make use of it inside that interval, it can expire. You too can use it just for the unique passenger.
However not like refunds which often take weeks (and even months) to finish, you need to use a journey fund shortly and simply. If I convert my ticket to a journey fund right now and I select to ebook one other flight tomorrow, I can already use the credited quantity. When you can’t anticipate a refund, it is a good possibility, supplied that you’re sure you can be utilizing it throughout the subsequent 90 days.
- Go to the Cebu Pacific web site: www.cebupacificair.com. Click on on MANAGE BOOKING.
- Provide the data wanted to entry your reserving: Reserving Reference Quantity and Surname of the passenger. When you have a GetGo membership, log in to your account.
- On the dashboard, discover your flight. Click on the MANAGE button subsequent to it.
- On the subsequent web page, you can find icons. In case your flight has been canceled by Cebu Pacific, you can find a TRAVEL FUND possibility. In case your flight isn’t canceled, select CANCEL FLIGHT and comply with the subsequent steps.
- Enter the data requested on the subsequent web page.
- Affirm switch to Journey Fund.
When it’s executed, it’s best to obtain an e mail from Cebu Pacific stating that the worth of the ticket has been transformed into Journey Fund credit.
Right here’s a fast infographic summing up the method:
Who can avail of Journey Fund?
Typically, if the airline cancels or reschedules your flight with 1-hour distinction, you’re entitled to a rebooking, refund, or journey fund. Observe that there must be a minimum of a 1-hour distinction from the unique schedule.
When you voluntarily cancels your flight, chances are you’ll be entitled to those choices relying in your fare kind. Most promo fares will not be coated. Different circumstances like dying or severe sickness or harm of the passenger may also be a purpose for a refund or conversion to journey fund. You’ll need to submit a sound certificates and different essential paperwork.
My flight has been rescheduled, can I avail of the Journey Fund possibility?
Solely when there’s a 1-hour distinction between the unique schedule and the brand new schedule. In any other case, you aren’t entitled to a journey fund, refund, or rebooking.
Will the journey tax be included within the conversion to Journey Fund too?
The journey tax is not going to be included within the transformed quantity at first, however will probably be added inside 15 days after finishing your reserving conversion to Journey Fund.
Journey taxes are processed individually and entail coordination with different businesses, however will probably be added ultimately.
How you can use Journey Fund to ebook one other flight?
While you determine to make use of Journey Fund credit to buy one other ticket, merely ebook a flight on the web site or app as you usually would. The distinction is: on the PAYMENT web page, when requested the way you need to pay, select the TRAVEL FUND possibility.
If I had my ticket transformed to Journey Fund, may I modify my thoughts and ask for a refund?
NO. In case your flight is canceled or rescheduled (with 1 hour distinction), be sure you weigh your choices fastidiously earlier than making a call. As soon as it’s executed, it’s last and irreversible.
If the validity of the Journey Fund expires, will I nonetheless be capable of use it?
NO, not anymore.
You’ll obtain an e mail reminder 45 days earlier than the journey fund expires. Keep in mind, the journey fund’s validity is 90-180 days (relying on the case) from the day of conversion.
Is there a price for changing a ticket to Journey Fund?
If it’s the airline that canceled or rescheduled your flight, it’s FREE OF CHARGE.
But when it’s you who canceled, the airline might cost a processing price.
Can I exploit the Journey Fund for one more particular person?
NO. It’s non-transferable. It could be used for a similar particular person on document.
There are a number of passengers in our reserving. Are all of us entitled to make use of Journey Fund?
Right here’s what Cebu Pacific’s Phrases has to say about that:
“A number of passengers named in a single Itinerary Receipt can have the choice to create a single fund that could be redeemed by anybody within the document or to separate the fund to permit every passenger on document to get his share. Apart from this occasion, the airline will comply with a one booking-one Journey Fund coverage. A single Journey Fund can’t be created out of a number of bookings, because the Journey Fund is related to the passenger’s reserving reference and never together with his identify.”