Mentioned Al Shayeb was purported to be in Jordan proper now having fun with a month-long trip along with his entire household. As a substitute, he is locked in a dispute between EgyptAir and FlightHub over who will refund $7,000 in tickets after his flight was cancelled final month.
EgyptAir says FlightHub, the web site Al Shayeb used to guide the 5 tickets, is chargeable for refunding his cash. FlightHub says it is EgyptAir’s duty.
“I do not know what to do, truthfully. You cancelled my flight, you took my cash. I need a reimbursement,” mentioned Al Shayeb, who lives in Brampton.
He is simply one in all many Canadians who’ve had their journey plans dashed due to the COVID-19 pandemic. When airports have been shutting down in April, Al Shayeb referred to as FlightHub inquiring about cancelling his flights. He says he was suggested to maintain his tickets.
“At the moment, nobody thought COVID-19 could be round for this lengthy,” he mentioned.
That modified in June when EgyptAir despatched him an e-mail saying his flight was cancelled. He says he referred to as and emailed the airline, however could not get by. So he turned to FlightHub for solutions, solely to be advised that EgyptAir was the celebration chargeable for offering the refund.
When he lastly bought by to the airline, he says it punted him proper again to FlightHub.
“I am caught between two events. I do not understand how I can get my a reimbursement,” mentioned Al Shayeb.
Gabor Lukacs, an advocate for air passenger rights, says airways have been abusing travellers throughout the COVID-19 pandemic.
“They’ve been holding onto passengers cash that ought to have been refunded by regulation,” Lukacs advised CBC Toronto.
Canada launched air passenger safety rules in July 2019, and Lukacs says these rules require airways to refund tickets for flight cancellations which can be inside their management.
However, he says, the rules do not do sufficient to guard the traveller and the federal government does even much less to implement them.
“The federal government has all of the means or the instruments essential to implement the regulation. Airways do have the cash to situation refunds however the authorities is tacitly, implicitly endorsing the theft of passengers’ cash by the airways’ actions,” mentioned Lukacs.
If airways refuse to situation refunds, ask your bank card firm for a chargeback, because you did not obtain the service you paid for, Lukacs added.
“The chargeback process has been working for numerous passengers, however it’s important to be extraordinarily cussed … to not take no for a solution,” he mentioned.
After just a few tries, CBC Toronto lastly bought by to EgyptAir. A spokesperson for the corporate mentioned all refunds are presently on maintain and that Al Shayeb’s flights will likely be processed in mid-August, including that “tickets will likely be refunded as full quantity with none deduction.”
Nonetheless, EgyptAir insists Al Shayeb should undergo FlightHub, since he bought the tickets by that web site.
Lukacs says that should not be the case, for the reason that cost that appeared on Al Shayeb’s bank card was from EgyptAir, not FlightHub.
For Al Shayeb, this entire course of has been traumatic and he is not sure if he’ll ever get his a reimbursement.
“What I do not perceive is the airline corporations and reservation corporations ought to attain out to the shoppers and provide choices.” he mentioned.
“I bought no assist in any respect.”