For those who’re serious about utilizing Discount Late Holidays (Groupon deal) please take time to learn this:
I don’t like to write down unhealthy critiques, however thought on this event it was necessary to take action as I don’t need anybody else to undergo the identical ordeal I did.
I purchased a vacation voucher through Groupon to Iceland, pondering we had been protected to take action as Groupon had been a big respected firm. WRONG! Groupon take no duty for the actions of the journey company or how they deal with you as you’ll discover out later.
The primary mistake we made was paying for a vacation which was ambiguous about flight dates and occasions. It solely listed legitimate dates and acknowledged you wanted to contact the journey brokers to e-book a date and flight. This could have been an enormous warning! However we had performed it beforehand so thought it could be okay. I’ll by no means once more purchase a voucher with out with the ability to choose the flight date, time and airport earlier than buying.
So we contacted the journey company, and to say they had been impolite can be an understatement. They had been bullies, who attempt to bully you into paying over the chances for ‘extras’. The worst instance of this was when the agent tried to make me pay further for the flight we needed, saying there have been two flights leaving that date and we wanted to pay further for the higher flight occasions. Sadly for them we checked with the airline earlier than to see what flights had been accessible and there was just one flight leaving that date, and it was the flight they had been pushing us to pay further for.
After hours on the telephone, not being listened to, having them minimize in after I tried to elucidate, and having at hand the telephone over to my companion who works in legislation (even he couldn’t recover from how terrible they had been), we lastly determined we didn’t belief them nor needed to provide them our cash so requested to cease all proceedings so we may declare a full refund.
We at no level confirmed our reserving with BLH so, much less that 24 hours later, we contacted Groupon.
Groupon stated that BLH had confirmed the reserving!!?? We had not obtained a affirmation e-mail and defined to Groupon the problems we had with BLH, and that if certainly the vacation had been booked it was not with my consent. Groupon didn’t care and simply saved quoting their phrases and circumstances again to me stating as soon as it had been booked they might not difficulty a refund. Groupon didn’t query the un consented reserving with BLH. I consider Groupon are nonetheless promoting BLH journey offers.
We then questioned the reserving ourselves with BLH. They too admitted that they’d no affirmation of our reserving on their system, so once more I requested a refund and for them to substantiate this with Groupon. As an alternative, an hour later we obtain a reserving affirmation from them through e-mail!!!
Once we questioned this with BLH they got here again with the excuse that bookings can take 24 hours earlier than they present on their programs!
Clearly getting nowhere with BLH, we contacted Groupon once more and so they simply saved saying we had no grounds for a refund and had no alternative however to make use of the voucher.
On high of this the affirmation was just for three nights after we had paid for a 5night keep.
So not solely had been we bullied into a vacation with an company we now not trusted, however we had no concept whether or not or not this reserving was official and if we had been really occurring vacation, and if we had been whether or not we had been getting the complete 5 nights we paid for!!
I’m a eager traveller and have booked many holidays. This was truthfully the worst expertise I’ve ever had. As an alternative of feeling enthusiastic about touring to a phenomenal a part of the world I had by no means been to, it felt like I had been utterly scammed into a vacation I hadn’t confirmed and now not needed. Its the one vacation I’ve ever booked that has lowered me to tears. Not a sense I ever need to repeat nor want anybody else to expertise.
So please, AVOID Groupon, or any journey offers which don’t allow you to verify a date, time and place of journey earlier than buying and DO NOT BOOK THROUGH BARGAIN LATE HOLIDAYS!