Travel

Class

…CriticismRequest/EnquiryHolidaysTeams/ConstitutionJourney AgentNotifyCancellationRebookingRefundsInbound

Kind

…Cost situationReserving points mistakeFlight delay/cancellationEC261 Compensation RequestBaggageAirport serviceOnboard serviceWorkers angleAir Arabia HolidaysAir RewardsCriticism OthersReserving change/cancellationNo present certificatesFlight delay certificatesRefundAir Rewards RequestNew reservingParticular helpVisa dataFlight dataDifferent enquiryThanks/PraiseNew reserving HolidaysObserve upHolidays Reserving change/cancellationCriticismHolidays Different EnquiryGroup requestConstitution requestGroup/Constitution Observe upGroup/Constitution Different enquiryMotion alert modificationMotion alert cancellation – credit scoreMotion alert cancellation – refundMisconnectionDenied boardingNotify CriticismNotify Different requestTax launchTicket issuance – StandbyTicket issuance – AffirmPerson creation – password resetCredit score / Refundpossession switchdeporteeancillariesCC verificationOTB/DummyCR approvalsSystem errorChange reservingCancel reservingRefund requestCredit score switchOK to BoardPerson/Password/Privilege requestDifferent requestIdentify ChangeCredit score switch Household MembersPCR Take a look at End resultDummy ReservingAUH Group reserving

Sub – Kind

…Debit with out affirmationDuplicate reservingA number of debitItinerary not despatchedDifferentName heart reserving situationWeb site reserving situationFlight delayFlight cancellationDifferent compensationFlight misconnectionFlight delay/cancellation – DifferentDelayed baggageBroken baggagePilferage/Lacking objectsOverbookingDenied boarding /OffloadTest-inAirport service differentResponsibility freeMealsLeisureOnboard service differentContact centreGross sales storeAirportOnboardResortActionsAirport transfersHolidays differentDeducted factorsBlocked accountAir Reward differentDate changeAdd/Change providersSpelling mistake correctionIdentify changeCancellationReserving change cancellation differentTax refundRefund as a result of flight cancellationRefund differentAdd lacking factorsAdd/take away household accountProfile replaceFlight reservingVacation reservingunsuitable dateIncorrect FlightIncorrect destignationLengthy TransitIncorrect IdentifyUmra FlightSector changeDifferent purposeVisa verifyBank card verifyNo present taxDifferent refundCreate accountCreate consumerActivate consumerDeactivate consumerReset password

Cost Technique

…KNETInstallmentVISA CardGrasp CArdFawryOthers

Cost Standing

…Quantity deducted / Ancillary not mirrored to the PNRQuantity deducted / No reserving generatedQuantity deducted / Not mirrored to the PNR ( New , MOD )

Assigned to

…Abdelhak HassinAgent Assist UnitAhmed HallakAhmed Hassan HamzaAhmed KhalilAhmed LawandAhmed ZahranAmmer AlkejBaggage (MAC)Comm IT AdminContact heart supervisorDoaa AlghazalyResponsibility Officer MarocEeram NishatElmehdi RaguigueElMostafa RoidaFathia AdouaniFatma MoanesFrancis FernandesHanane HaminiHarish TiwariHayat ZnaidiHind BahbahHind NoussirJoud Taha YasinJumana RamadanKhaled SolimanKhaoula MoutalibiLamyaa MarsLois JacksonMaher D AlMasriManal El GaliManar FakhryMariam AbdelaatyMina MANNANMohamed MoulouaMohammad AbuhamadMoosa AbdullaMuhammad RashidNaoufal ElkhoumriNariman GabrNermin AbdelkaderNicolas KehdiNoufisa BouthghourdineNOUR-EDDINE EL ALLOUKINouran Muhammed AhmedObadah ArwaniPankaj NarangPrajesh Pavoor VeeduPurushothaman LRajesh NarulaRajiv BhattacharjeeRamy TalaatRasha Abdalla MohamedRohit VermaRoshna GinalSandeepak MShalini RajanSoufiane El MortajiSoukaina GouzouliSoumia BatalSubramania Prasad.SSystem AdminVignesh Pwissal Kountatyouness hmimouZahra BoumahdiZyra Torres

Cost channel

…AEDEGPKWDKNETMADAFawryOffline costATMDifferentCC AVENUEMoroccan Credit score CardWorldwide Credit score CardFatouratiMoney-PlusMoney – Gross sales StoreJourney Company

Nation

…AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntigua and BarbudaaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshFinancial institution MisrBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaColombiaComorosCook dinner IslandsCosta RicaCroatiaCubaCyprusCzech RepublicDemocratic Republic of the CongoDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong Kong (China)HungaryIcelandIndiaIndonesiaIranIraqEireItalyIvory CoastJamaicaJapanJordanKazakhstanKenyaKiribatiKorea SouthKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacau (China)MadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNiueNorth KoreaNorthern EireNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinePanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRepublic of MacedoniaRepublic of the CongoRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSpainSri LankaSudanSurinameSwazilandSwedenSwitzerlandSyriaTaiwan (China)TajikistanTanzaniaThailandTimor-Leste (East Timor)TogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVatican MetropolisVenezuelaVietnamWallis and Futuna IslandsWestern SamoaYemenZambiaZimbabweOthers

Reserving channel

…CallcenterIOSWEBJourney companyGSACompanyGross sales StoreCozmo

Forex

…AEDMADEGPINRKWDSARdifferent

Origin of request

…Journey companyName heartInside request by e mailStroll in

Mistake kind

…Incorrect ModificationIncorrect ReservingIncorrect DataIncorrect AncillariesIncorrect CancellationWorkers PerspectiveIncorrect Identifyswitch credit score not finishedFlight Manifest not checkedIncorrect processIncorrect time restrictDifferent

Cause for mistake

…ListeningexpertiseRecapsituationSystem DataLack of knowledgeInformation assortmentIncorrect motionDistractionIncorrect course ofDifferent

Precedence

LowMediumExcessivePressing

Vacation reserving suggestions

…Paid reservingnot Excessive FareVisa DifficultyNo ReplyIncorrect quantityName again requested

Create by

…Ahmed YamaniHanane HaminiJumana RamadanKhaoula MoutalibiMaher D AlMasri