Spanish journey know-how firm

Amadeus IT Group, S.A. is a significant Spanish IT supplier for the worldwide journey and tourism business.

Firm profile[edit]

The corporate is structured round two areas: its world distribution system and its Data Expertise enterprise. Amadeus offers search, pricing, reserving, ticketing and different processing companies in real-time to journey suppliers and journey businesses by means of its Amadeus CRS distribution enterprise space. It additionally presents pc software program that automates processes resembling reservations, stock administration software program and departure management techniques. It companies clients together with airways, motels, tour operators, insurers, automobile rental and railway firms, ferry and cruise traces, journey businesses and particular person travellers instantly.

Amadeus processed 945 million billable journey transactions in 2011.[3]

The guardian firm of Amadeus IT Group, holding over 99.7% of the agency, is Amadeus IT Holding S.A. It was listed on the Spanish inventory exchanges on 29 April 2010.[4]

Amadeus has central websites in Madrid, Spain (company headquarters and advertising), Sophia Antipolis, France (product improvement), London, UK (product improvement), Breda, Netherlands (improvement), Erding, Germany (Knowledge middle) and Bangalore, India (product improvement) in addition to regional workplaces in Boston, Bangkok, Buenos Aires, Dubai, Miami, Istanbul, Singapore, and Sydney.[5][6] At market degree, Amadeus maintains buyer operations by means of 173 native Amadeus Business Organisations (ACOs) overlaying 195 international locations. The Amadeus group employs 14,200 staff worldwide,[7] and listed in Forbes’ checklist of “The World’s Largest Public Corporations” as No. 985.[8]

Historical past[edit]

Amadeus was initially created as a impartial world distribution system (GDS) by Air France, Iberia, Lufthansa and SAS in 1987 with a purpose to join suppliers’ content material with journey businesses and customers in actual time. The creation of Amadeus was meant to supply a European various to Sabre, an American GDS. The primary Amadeus system was constructed from core reservation system code coming from System One, an American GDS that competed with Sabre however went bankrupt, and a replica of the Air France pricing engine. These techniques have been respectively operating beneath IBM TPF and Unisys. Initially of Amadeus, the Amadeus techniques have been functionally devoted to airline reservation and centered on the PNR (Passenger Title Report), the passenger’s journey file. All through the years, the PNR was opened as much as extra journey industries (motels, rail, automobiles, cruises, ferries, insurance coverage, and many others.).

Though established initially as a non-public partnership, Amadeus went public in October 1999, turning into listed on the Paris, Frankfurt and Madrid inventory exchanges. Progressively and consistent with business evolution, Amadeus diversified its operations by specializing in data applied sciences (IT) to ship companies spanning past gross sales and reservation functionalities, centred on streamlining the operational and distribution necessities of its buyer base.

Since 2004, the corporate has invested €1 billion in R&D[9] and Amadeus’s know-how has more and more embraced open techniques which give shoppers with extra flexibility and options, in addition to different advantages. As of 2010, 85% of its software program portfolio was open system primarily based and it expects by the tip of 2016 to have totally migrated away from mainframe-based TPF software program.[10]

In 2005, Amadeus was delisted from the Paris, Frankfurt and Madrid inventory exchanges when BC Companions and Cinven purchased their stake from three of the 4 founding airways and the remainder of the capital floated from institutional and minority shareholders. The transition from distribution system to know-how supplier was mirrored by the change in its company identify in 2006, when the corporate identify was modified to Amadeus IT Group. In 2009, Amadeus invested about €257 million in R&D.[11][12] Amadeus was listed on the Spanish Inventory Exchanges on 29 April 2010.[13]

Amadeus has acquired:

  • 2000:, the biggest US advertising community for leisure journey[14][15]
  • 2001: E-Journey, Inc., a provider of hosted know-how merchandise for company journey[16]
  • 2002: SMART AB, a journey distribution firm in Northern Europe[17]
  • 2003: Airline Automation (AAI), a robotic PNR processing firm[18] In 2006, its identify was modified to Amadeus Income Integrity.[19]
  • 2004-2008: Opodo, a European journey web site, which it bought on February 2011 for €450 million[20][21]
  • 2005: Optims, a European lodge software program firm[22]
  • 2006: TravelTainment, a leisure content material supplier[23]
  • 2008: Onerail, a rail IT software program provider[22]
  • 2013: Journey Viewers GmbH, a web based promoting agency[24]
  • 2014: Newmarket Worldwide, an IT supplier for motels[25]
  • 2014: UFIS, an airport IT supplier[26]
  • 2014: i:FAO, a company journey shopping for software program system[27]
  • 2015: iTesso, a Property Administration System supplier for motels[28]
  • AirIT, property and income administration software program for airports[29]
  • 2017: Navitaire, a supplier for rail and Low Price Airways[30]
  • 2017: Pyton, a web based reserving engine provider[31]

In September 2014, Air France bought a 3% stake within the agency for $438 million.[32]

  • In November 2017, Amadeus invested in world mapping tech supplier AVUXI.[33]
  • 2018: TravelClick, a supplier of cloud-based companies for the lodge business, for $1.52 billion[34]

Knowledge centre[edit]

Amadeus has its personal information centre in Erding, Germany. In 2010, the Erding complicated processed ½ billion transactions per day, and dealt with, on common, 9,000 person information queries per second, with a system response time of lower than Three milliseconds and a mean system uptime of 99.99%.[35]

Amadeus’ world operations additionally embrace two strategic operation centres in Miami and Sydney and native competency centres in Germany, Thailand, India, Poland, Colombia, Ukraine, and the UK.

Vulnerability found[edit]

On January 15, 2019, the hacker and activist Noam Rotem found a significant vulnerability affecting practically half of all airways worldwide whereas reserving a flight with Israeli nationwide service El Al, he got here throughout a big safety breach that enables anybody to entry and alter non-public data on flight bookings. The identical breach was then found to incorporate 44% of the worldwide carriers market, probably affecting tens of hundreds of thousands of vacationers.[36]



Amadeus CRS is the biggest GDS supplier within the worldwide journey and tourism business, with an estimated market share of 37% in 2009.[37] As of December 2010, over 90,000 journey businesses worldwide use the Amadeus system and 58,000 airline gross sales workplaces use it as their inside gross sales and reservations system. Amadeus provides entry to bookable content material from 435 airways (together with 60 low-cost carriers), 29 automobile rental firms (representing 36,000 automobile rental areas), 51 cruise traces and ferry operators, 280 lodge chains and 87,000 motels, 200 tour operators, 103 rail operators and 116 journey insurance coverage firms.[38]

Data Expertise[edit]

Amadeus Altéa Buyer Administration System (CMS) is a software program suite that addresses airways’ gross sales and reservations, stock administration and departure management techniques.[39]

The Altéa platform is predicated on a standard technical infrastructure and software program. With Altéa, airways outsource their IT operations onto a neighborhood platform which permits them to share data with each airline alliance and codeshare settlement companions.

The Altéa suite consists of 4 essential modules:[40] Altéa Reservation, offering reserving, pricing and ticketing administration by means of a single interface; Altéa Stock, offering schedule and seat capability administration on a flight-by-flight foundation; Altéa Departure Management, a departure management system software program bundle; and Altéa e-commerce, a software program suite for airline e-commerce gross sales and help.

In 2009, 238 million passengers have been boarded by airways utilizing Amadeus Altéa.[41] Amadeus is extending its Data Expertise enterprise with the continued improvement of comparable techniques for rail firms, lodge chains, airport operators and plane floor dealing with firms.

Contribution to open supply initiatives[edit]

In line with a Could 2015 investigation, Amadeus has contributed to the Docker open supply software program challenge.[42]

Enterprise mannequin and different enterprise traces[edit]

The enterprise mannequin of Amadeus is reserving payment or transaction primarily based, which signifies that a payment is taken for every confirmed internet reserving made within the Amadeus CRS.[citation needed]

In late 1990s, a enterprise division specialised in e-commerce was created.[clarification needed]

In 2000, Amadeus was awarded the event of two new operational purposes for British Airways and Qantas: the stock administration and the departure management techniques.[43] These merchandise have been exterior of the core experience area of Amadeus and have been constructed with the experience of the airways.

In March 2015, Amadeus introduced that Blacklane, a Berlin-based skilled driver service out there worldwide, would change into their first totally built-in taxi and switch service supplier.[44]


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  2. ^ “EbixCash Indicators Settlement with Amadeus to Propel its end-to-end journey imaginative and prescient to empower journey brokers, and vacationers in APAC and UAE”. Related Press. January 15, 2020.
  3. ^ Batchelor, Daniel (February 6, 2014). “About Amadeus – A short historical past”. Amadeus.
  4. ^ “CNMV – Folletos de emisión y OPVs”. April 14, 2010.
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  6. ^ Joseph, Steve (5 July 2012). “Amadeus workplaces around the globe”. Amadeus.
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  8. ^ “The World’s Largest Public Corporations Listing”. Forbes.
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  10. ^ Smith, Gerry (2010-03-23). “Amadeus’ Gerry Smith on abandoning legacy techniques”. Retrieved 2016-09-06.
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  13. ^ “Share Data”. Amadeus.
  14. ^ Cogswell, David (October 30, 2000). “Amadeus acquires”. Journey Weekly.
  15. ^ Olsen, Stefanie. “Brief Take: Amadeus buys for $57.Three million”. CNET.
  16. ^ Duncan, Robert S. (July 30, 2001). “Amadeus to Purchase Oracle Unit e-Journey To Enhance Its Presence in U.S. Market”. The Wall Road Journal.
  17. ^ “Amadeus buys full possession of SMART AB”. Journey Weekly. July 7, 2002.
  18. ^ “Amadeus Acquires Airline Automation Inc. — Main U.S. Airline Providers Supplier” (Press launch). Enterprise Wire. November 18, 2003.
  19. ^ “Airline Automation (AAI) modifications identify to Amadeus Income Integrity” (Press launch). Amadeus. March 16, 2006.
  20. ^ “Amadeus sells Opodo” (Press launch). Amadeus. 9 February 2011.
  21. ^ Could, Kevin (February 9, 2011). “Amadeus sells Opodo for Euro 450M to AXA and Permira”. Phocuswire.
  22. ^ a b “Amadeus continues diversification with acquisition of rail IT firm” (Press launch). Amadeus. 10 June 2008.
  23. ^ “Amadeus completes acquisition of TravelTainment” (Press launch). Amadeus. 27 September 2006.
  24. ^ “Amadeus will increase presence in on-line focused promoting house with acquisition of Journey Viewers” (Press launch). Amadeus. 6 June 2013.
  25. ^ “Amadeus acquires Newmarket Worldwide”. February 2014.
  26. ^ “Amadeus continues its enlargement into the Airport IT house with the acquisition of UFIS Airport Options”. Amadeus. February 3, 2014.
  27. ^ Could, Kevin (April 3, 2014). “Amadeus to purchase company journey IT model i:FAO”. Phocuswire.
  28. ^ Could, Kevin (July 21, 2015). “Amadeus acquires iTesso BV”. Phocuswire.
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  30. ^ “Amadeus strengthens LCC providing with Navitaire acquisition from Accenture for $830m”. April 8, 2017.
  31. ^ “Amadeus Benelux extends leisure companies providing with acquisition of Pyton Journey Expertise” (Press launch). April 8, 2017.
  32. ^ Huet, Natalie (10 September 2014). “Air France to reap 339 million euros in money from Amadeus shares”. Reuters.
  33. ^ “Amadeus Ventures invests in world mapping tech supplier AVUXI”. Northstar Journey Group. November 9, 2017.
  34. ^ Kasunich, Caitlin; Panta, Christina (April 10, 2018). “Amadeus Completes Acquisition of TravelClick”. Travelclick (Press launch).
  35. ^ “The Amadeus Knowledge Centre”. Amadeus.
  36. ^ Whittaker, Zack (January 15, 2019). “Flaws in Amadeus’ airline reserving system made it straightforward to alter passenger information”. TechCrunch.
  37. ^ Kollmeyer, Barbara (March 23, 2010). “Amadeus IT Holding plans Spain IPO for 2010”. MarketWatch.
  38. ^ “About Amadeus’ firm”. Amadeus.
  39. ^ “Amadeus processes report variety of airline passengers by means of its Altéa platform” (Press launch). Amadeus. Four Could 2010.
  40. ^ “Options for airways”. Amadeus.
  41. ^ Dooley, George (Could 4, 2010). “Altea CMS Air Journey Reserving Platform Aids Gross sales”. Journey Agent Central.
  42. ^ Yegulalp, Serdar (February 27, 2015). “Look who’s serving to construct Docker — moreover Docker itself”. InfoWorld.
  43. ^ TPF Scoop Archives Archived March 3, 2016, on the Wayback Machine. Retrieved on 2013-08-20.
  44. ^ “A pick-me-up for travellers due to Blacklane and Amadeus” (Press launch). Amadeus. March 5, 2015.

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