Travel Agency

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Passenger Identify Necessities

Verify By making this choice you can be redirected to the shopper pages. Keep on Company Reference pages Proceed to Buyer pages

  • The reserving ought to include First and Final title solely because it seems on the federal government issued ID, that the passenger will use whereas travelling. Don’t add a prefix, center title or suffix.
  • Federal rules mandate that U.S. citizen passengers who refuse to offer a full title is not going to be boarded. 
  • AA Reps and journey brokers should not required to gather passport particulars prematurely of journey. Emergency contact .
  • For added data please discuss with Journey Data.

Safe Flight Passenger Knowledge (SFPD)

Please click on right here Safe Flight FAQ

Emergency Contact Necessities

  • The emergency contact (full title, phone/cell quantity and electronic mail handle) have to be solicited and included utilizing the SSR code PCTC, CTCE and CTCM*.
  • The contact will be a person or entity and needn’t be associated to the passenger.
  • The contact might not be a individual travelling on the coated flight.
  • Make sure you embody the realm code and nation code (if outdoors the U.S.).
  • The regulation requires solely that the emergency contact be solicited.
  • The passengers might refuse to offer this data.  On this case you might point out that passenger refused. For questions on SSR codecs, please see contact your CRS assist desk.

*PCTC – Passenger emergency contact data.
CTCE – Passenger contact for Irregularities – E mail
CTCM – Passenger contact for Irregularities – Cell phone

By gathering this data prematurely of airport check-in you’ll present our mutual clients with the very best service. Passengers who should not have this data of their PNR must be requested these questions at check-in, growing the transaction time.

This data is to be utilized by the division of state solely for household notification functions within the occasion of an aviation catastrophe and will probably be stored confidential.

Buyer Cell Telephone Quantity

  • American Airways requests that you just ask clients to offer their cellular phone quantity, if they’ve one, for all reservations and embody this quantity within the PNR. Airports use the cellular phone numbers as a way to find passengers who’ve checked luggage, however haven’t boarded their flight.
  • AA is required to match all checked baggage to passengers travelling. With the ability to find the passenger might keep away from having to unload a whole plane to drag luggage for many who could also be on the mistaken gate or forgot to set their watches to the proper time zone. Your help in serving to us adjust to rules and obtain on time departures is appreciated.
  • Passengers on all departing flights worldwide will be capable to use cell telephones, laptops and pagers till the door is shut.
  • Day of departure passenger notification:
    American Airways recognises the significance of dependable schedules to our clients. Whereas on-time efficiency is a high precedence at American, the numerous variables of flight operations might end in modifications to our schedules. When it is important to alter the shopper’s flight plans inside 24 hours because of climate, flight situations, mechanical difficulties or different operational challenges, it is necessary that we’re in a position to contact them previous to their departure.
  • We request your help by together with their dwelling, enterprise and, particularly, cell/cell phone numbers within the PNR. Our clients ceaselessly inform us that though their ticket was issued by their journey company, they count on to listen to from American if their flight instances change. AA will solely use these numbers to contact them for final minute modifications to their flight instances. Regular schedule modifications will nonetheless be queued to you for buyer notification.
    • Amadeus     : AP LON 0845 3702666-B
    • Galileo          : SI.AA*CTCM33123456789
    • Sabre           : 3OSI AA CTCM33123456789

 

Nation code with out ‘00’
Metropolis code with out ‘0’ (aside from international locations the place the ‘0’ just isn’t eliminated – like Italy)
Telephone quantity

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Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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AA Schedule Change

OA Schedule Change


Refunds

Schedule Irregularity – IROPS

SCHEDULE CHANGE
A deliberate change or a flight quantity/time change which may happen as much as greater than 72 hours previous to the flight’s scheduled departure. Examples – Change of flight instances, change of flight numbers, discount of service, discontinuation of all service in a market.

American makes use of an automatic schedule change course of as much as 72 hours previous to departure. By this automated course of all schedule modifications are despatched to the reserving supply for notification. It’s the accountability of the reserving supply to inform the shopper, acknowledge the schedule change and reissue the ticket.

If a schedule change is for FLIGHT NUMBER ONLY (BRD/OFF and RBD are the identical), the Journey Agent might not reaccommodate to an alternate flight time or request a refund.

American schedule modifications acquired greater than 35 days out must be processed inside 30 days or extra previous to departure after accepting the schedule change. Schedule modifications acquired lower than 35 days out must be processed inside 5 days of receiving the schedule change.

Tickets Validated on 037
Schedule modifications which happen on 037 tickets will observe American schedule change procedures as outlined on this content material web page.

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AA Schedule Change

All American, American Eagle – Flight Quantity ONLY Change

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airways has a Schedule Change – Wholly AA Flights

Flight Quantity ONLY Change on wholly American, American Eagle® itineraries are eligible for on-line check-in on AA.COM even when the flight quantity within the itinerary and the VCR coupon flight quantity are totally different. The time/date/origin-destination should match and VCR coupon is in OK standing

Revalidation or Reissue should not required.

Journey Agent might not reaccommodate to an alternate flight time or request a refund.

If want the ticket to be revalidated, contact American Airways Gross sales Help

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AA Schedule Change

AA Flights, Buyer Does Not Settle for New Itinerary

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airways has a Schedule Change – AA Flights

Buyer does not settle for new itinerary as up to date by AA schedule change and requests an alternate time of journey on identical day as ticketed:

Journey Brokers might rebook new Itinerary for Buyer

Clients which are touring to/from a co-terminal location could also be modified to an alternate co-terminal airport, if requested, for American Airways segments solely. Confer with Home Co-Terminals

If the shopper has chosen an alternate co-terminal airport, they might use that airport for his or her persevering with or return journey. This transformation have to be made on the time of authentic ticket reissue.

Journey Brokers might rebook new Itinerary:

If the Schedule Change is:

59 minutes or much less

  • Could ebook AA flights for a similar journey dates, origination/vacation spot, stock, fare, and fare foundation as initially ticketed.
    • Observe: If reserving AA* flights inside 50 United States, ebook identical journey dates, origination/vacation spot, stock as initially ticketed
  • For AA flights, might add an alternate connecting level to the vacation spot on the authentic ticket.
    • For instance: JFK PLS might add JFK MIA PLS or if ticketed as DFWBNALGA might rebook as DFWORDLGA
  • Could choose an alternate flight on AA* (AA Codeshare):
    • AA*/oneworld® allowed alternate stock identical cabin as much as and together with H stock.
      • Excludes AA* flights inside the USA (see above)
      • Excludes W stock for premium financial system on AA*.
    • AA*/non-oneworld sustaining identical stock,

60 minutes and larger
Or the flight modifications from a continuous to a connecting flight
Or Invalid Connection

  • For AA flights, if authentic stock just isn’t obtainable might ebook an AA flight subsequent lowest obtainable stock, identical cabin, as much as and together with H stock.
    • For instance: JFK PLS might add JFK MIA PLS or if ticketed as DFWBNALGA might rebook as DFWORDLGA
  • If no AA flights can be found might choose an alternate flight on AA* (AA codeshare)
    • AA*/oneworld allowed alternate stock identical cabin as much as and together with H stock, excludes W stock for premium financial system on AA*.
    • AA*/non-oneworld sustaining identical stock,

If unable to ebook for a similar day as a result of flight time or schedule change just isn’t acceptable:

  • Could change to a day prior/after the unique ticketed journey date sustaining identical stock, origination/vacation spot, fare and fare foundation as initially ticketed.
    • Could change their persevering with or return journey dates on AA segments solely sustaining identical stock to take care of the unique size of keep previous to the reaccommodation

New ticket have to be annotated:

SKCHG

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

AA Flights, 300-Mile Radius

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airways has a Schedule Change – AA Flights:

300 – Mile Radius

The 300-mile radius possibility could also be utilized if the Schedule Change ends in one of many following:

  • Discontinued service with out an alternate safety settlement
  • An prolonged connection time equal to or larger than four hours
  • An involuntary connection requiring the shopper to in a single day on both the outbound or return phase

The 300-mile radius possibility change have to be made on the time of authentic ticket reissue.

Journey Brokers might rebook new itinerary:

Discontinuation of Service:
If American Airways has an alternate safety settlement the 300-mile radius possibility is not allowed.

  • Itinerary should include AA Area Solely
  • If there aren’t any acceptable choices to the shopper’s authentic ticketed vacation spot/origin, might ebook AA area solely to an alternate AA airport, inside a 300-mile radius of the initially ticketed metropolis inside the identical nation
  • The brand new flight have to be rescheduled for a similar ticketed date of journey however could also be earlier or later than the initially scheduled flight time.
      • Use lowest obtainable stock in the identical cabin as ticketed
      • If unable to ebook in the identical cabin as initially ticketed, an alternate flight have to be chosen.
  • If the shopper has chosen an alternate AA, they might use that airport for his or her persevering with or return journey.
  • This transformation have to be made on the time of authentic ticket reissue.

four Hours or Higher Connection:

Instance itinerary: ACT – DFW – SMF – DFW – ACT

3402 18JUL ACT DFW 600A 645A
(schedule change created a 4hr or larger connection)
491 18JUL DFW SMF 1230P 200P

If the schedule change ends in a connection time equal to or larger than four hours and the shopper requests to drive to the connection metropolis:

  • Company might “cancel the outbound flight phase” from the itinerary.
    • If help is required contact Gross sales Help.
  • If the shopper has chosen an alternate AA, they might use that airport for his or her persevering with or return journey or they might hold the return airport as initially ticketed.
  • This transformation have to be made on the time of authentic ticket reissue.

Involuntary In a single day Connection:

Instance itinerary: OKC – DFW – MIA – GGT – MIA – DFW – OKC

1227 02JUL OKC DFW 615P 715P
(schedule change created an in a single day connection)
919 03JUL DFW MIA 545A 930A

3589 03JUL MIA GGT 1045A 1200N

If a schedule change ends in an involuntary in a single day connection the next choices are allowed:

  • Buyer might change to an alternate airport inside a 300-mile radius so long as the brand new schedule doesn’t additionally require an in a single day connection.
  • Itinerary should include AA Prime Area Solely
  • If there aren’t any acceptable choices to the shopper’s authentic ticketed vacation spot/origin, might ebook AA area solely to an alternate AA airport, inside a 300-mile radius of the initially ticketed metropolis inside the identical nation
  • The brand new flight have to be rescheduled for a similar ticketed date of journey however could also be earlier or later than the initially scheduled flight time.
      • Use lowest obtainable stock in the identical cabin as ticketed
      • If unable to ebook in the identical cabin as initially ticketed, an alternate flight have to be chosen.
  • This transformation have to be made on the time of authentic ticket reissue

Buyer might cancel phase(s) as required to remove the involuntary in a single day connection.

  • If buyer cancels the outbound origination flight that required the involuntary in a single day keep they might additionally cancel the return phase into their origination airport – or – they might hold the return schedule as ticketed.
    • If help is required contact Gross sales Help.
  • This transformation have to be made on the time of authentic ticket reissue.

New ticket have to be annotated:

SKCHG

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

OSI Subject:

OSI 300 MILE RADIUS

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AA Schedule Change

AA Flights, AA Has Reaccommodated

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airways has a Schedule Change – AA Flights

American Airways has reaccommodated for a special date or totally different stock and/or alternate origin/vacation spot.

Journey Brokers might reissue reaccommodated itinerary as up to date by American Airways:

  • So long as the brand new confirmed reserving is not altered by the Journey Agent from what American has reaccommodated the Journey Agent might reissue the ticket.

New ticket have to be annotated:

SKCHG

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

AA Flights, Buyer Does Not Settle for New Itinerary – Premium Cabin / UP Fares / BULK Premium Fares

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airways has a Schedule Change – AA Flights for Premium Fares / UP Fares / BULK Premium Fares

Buyer does not settle for new itinerary as up to date by AA schedule change and requests an alternate time of journey on identical day as ticketed:

Journey Brokers might rebook new itinerary:

If the Schedule Change is:
59 minutes or much less

For a similar journey dates, origination/vacation spot, stock, fare, and fare foundation as initially ticketed.

  • Could choose an alternate flight on AA, US, AA*/US, identical stock, origin/vacation spot.
  • If the ticketed stock just isn’t obtainable, defend in decrease cabin.
  • Could have or add an alternate connecting level to the vacation spot on the unique ticket. I.E. JFK PLS might add JFK MIA PLS or if ticketed as DFWBNALGA might rebook as DFWORDLGA

60 minutes and larger
Or the flight modifications from a continuous to a connecting flight
Or Invalid Connection

  • If the identical stock is unavailable, might ebook AA, AA* within the lowest obtainable stock in the identical cabin as ticketed.
  • If higher cabin just isn’t obtainable might defend in decrease cabin.

New ticket have to be annotated:

SKCHG

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

AA * (AA Codeshare), AA Has Reaccommodated

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airways has a Schedule Change on AA* (AA Codeshare)

American Airways has reaccommodated and should embody: change to dates, origin/vacation spot, stock and/or AA* (AA Codeshares) service.

Buyer accepts new itinerary as up to date by AA schedule change.

If a schedule change on the AA* is for FLIGHT NUMBER ONLY (BRD/OFF and RBD are the identical), the Journey Agent might not reaccommodate to an alternate flight time or request a refund. The ticket have to be reissued for the OA provider to obtain the brand new flight quantity.

Journey Brokers might reissue reaccommodated itinerary as up to date by American Airways:

  • If AA confirms the reaccommodation with an AA* (AA Codeshare) flight.

Should verify that you’ve acquired a file locator or OSI acknowledgement from the AA* (AA Codeshare Service). If not, contact the Different Airline on to inquire.

AA* (AA Codeshare) Service Instance:

AA Rome/New York service turned seasonal – Buyer was booked on an AA flight from FCOJFK and is now accommodated on an AA* (AA Codeshare) flight.

New ticket have to be annotated:

SKCHG

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

AA* (AA Codeshare), Buyer Does Not Settle for New Itinerary

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airways has a Schedule Change on AA* (AA Codeshare)

American Airways has reaccommodated on the identical day.

Buyer does not settle for new itinerary as up to date by AA schedule change and requests an alternate time of journey on identical day as ticketed:

Journey Brokers might rebook as follows:

If the schedule change is
59 minutes or much less

  • Could choose an alternate flight wholly AA/AA* (AA codeshare) sustaining identical stock, origin/vacation spot, fare and fare foundation as initially ticketed.
    • Could ebook AA/AA* segments solely inside 5 days previous to the unique ticket departure date or inside 5 days after the unique ticket departure date sustaining identical stock origin/vacation spot, fare and fare foundation as initially ticketed.
      • Could change their persevering with or return journey dates on AA segments solely sustaining identical stock to take care of the unique size of keep previous to the reaccommodation

60 minutes and larger
Or the flight modifications from a continuous to a connecting flight
Or Invalid Connection

Restricted to oneworld® codeshare companions

  • If no AA/AA* (AA codeshare) flights can be found in the identical stock might choose an alternate flight on a oneworld® AA*, if authentic stock just isn’t obtainable might ebook subsequent lowest obtainable stock, identical cabin, as much as and together with H stock, excludes W stock for premium financial system on AA*.
    • Or might ebook a oneworld® AA* inside 5 days previous to the unique ticket departure date or inside 5 days after the unique ticketed departure date for identical stock origin/vacation spot, fare and fare foundation if authentic stock just isn’t obtainable might ebook subsequent lowest obtainable stock, identical cabin, as much as and together with H stock, excludes W stock for premium financial system on AA*.
      • Could change their persevering with or return journey dates on AA segments solely sustaining identical stock to take care of the unique size of keep previous to the reaccommodation
  • Could have or add an alternate connecting level to the vacation spot on the unique ticket.
    • I.E. JFK PLS might add JFK MIA PLS or if ticketed as DFWBNALGA might rebook as DFWORDLGA

Should verify that you’ve acquired a file locator or OSI acknowledgement from the AA* (AA Codeshare Service). If not, contact the Different Airline on to inquire.

Journey Brokers are prohibited to ebook the prime provider, might solely ebook the AA* (AA Codeshare).

New ticket have to be annotated:

SKCHG

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

AA With Different Airways, Itinerary Consists of OA Section(s) 001 Ticket Inventory

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airways Schedule Change with Different Airways

Itinerary consists of Different Airline phase(s) 001 ticket inventory:

Journey Brokers might rebook the AA segments to have a sound reference to the Different Airline flight phase:

  • E-book an AA flight identical stock as initially ticketed. If authentic stock just isn’t obtainable might ebook subsequent lowest obtainable stock, identical cabin, as much as and together with Hstock.
  • Could ebook AA segments solely sooner or later prior or after the unique ticket departure date sustaining identical stock origin/vacation spot, fare and fare foundation as initially ticketed.
    • Could change their persevering with or return journey dates on AA segments solely sustaining identical stock to take care of the unique size of keep previous to the reaccommodation

Different Airline flight(s) on Itinerary:

  • No change(s) allowed to the date of journey as initially ticketed for the Different Airline flight segments.
  • Could ebook different airline prime flight solely.
  • No OA*(Codeshare) segments allowed.
  • Should ebook identical ticketed stock, origin/vacation spot, and fare foundation as initially ticketed.

NOTE: When rebooking Different Airline phase, Journey Brokers:

  • If the unique ticketed Different Airline phase ends in an invalid connection might ebook one other airline that doesn’t seem on authentic ticket with which AA has an interline settlement with that secondary provider and the brand new phase(s) reserving class is legitimate for the fare ticketed. Verify RBD for verification of stock
  • Should verify that you’ve acquired a file locator or OSI acknowledgement from the Different Airline. If not, contact the Different Airline on to inquire.

New ticket have to be annotated:

SKCHG

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

AA/US Merger Schedule Change (037 Ticket inventory)

US Airways Flight Section transformed to AA Flight Section – Service Code change ONLY Change

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

Merger Schedule change

Service Code Change ONLY US/US* flights transformed to AA/AA*

Reissue is required.

Journey Agent might not reaccommodate to an alternate flight time. If schedule change unacceptable, see Refund Pointers

Schedule Change ends in an Invalid Connection

  • Previously US/US* flights, if authentic stock just isn’t obtainable might ebook an AA flight subsequent lowest obtainable stock, identical cabin, as much as and together with H stock.
    For instance: JFK PLS might add JFK MIA PLS or if ticketed as DFWBNALGA might rebook as DFWORDLGA
  • If no AA flights can be found might choose an alternate flight on AA* (AA codeshare)
  • AA*/oneworld allowed alternate stock identical cabin as much as and together with H stock, excludes W stock for premium financial system on AA*.
  • AA*/non-oneworld sustaining identical stock.

If unable to ebook for a similar day as a result of flight time or schedule change just isn’t acceptable:

  • Could change to a day prior/after the unique ticketed journey date sustaining identical stock, origination/vacation spot, fare and fare foundation as initially ticketed.
  • Could change their persevering with or return journey dates on AA segments solely sustaining identical stock to take care of the unique size of keep

If the schedule change resulted in a diminished frequency of flights;

For Instance: JFK ZRH has a discount in schedule from day by day service to a four day per week service.

Could change to a previous day or the first obtainable flight after the unique ticketed journey date

  • Could choose an alternate flight on AA in identical stock as initially ticketed. If authentic stock just isn’t obtainable might ebook AA flight within the subsequent lowest obtainable stock, identical cabin, as much as and together with H stock
  • Could choose an alternate flight on AA* (AA codeshare)
  • AA*/oneworld allowed alternate stock identical cabin as much as and together with H stock, excludes W stock for premium financial system on AA*
  • AA*/non-oneworld sustaining identical stock

New ticket have to be annotated:

SKCHG

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

OA Ticket Inventory, Itinerary Includes AA Schedule Change(s) On (xxx) OA Ticket Inventory, Buyer Does Not Settle for New Itinerary

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airways Schedule Change –Different Airline Ticket Inventory

Itinerary entails AA Schedule Change(s) on (xxx) Different Airline ticket inventory:

Buyer does not settle for new itinerary as up to date by AA schedule change and requests an alternate time of journey on identical day as ticketed:

Journey Brokers might rebook the AA segments solely:

If the Schedule Change is:
59 minutes or much less

  • Could choose an alternate flight wholly AA/AA* (AA codeshare) sustaining identical stock, origin/vacation spot, fare and fare foundation as initially ticketed.

60 minutes and larger
Or the flight modifications from a continuous to a connecting flight
Or Invalid Connection

Restricted to oneworld® codeshare companions

  • If no AA/AA* (AA codeshare) flights can be found in the identical stock might choose an alternate flight on a oneworld® AA*, if authentic stock just isn’t obtainable might ebook subsequent lowest obtainable stock, identical cabin, as much as and together with H stock, excludes W stock for premium financial system on AA*
  • Could have or add an alternate connecting level to the vacation spot on the unique ticket.
    • I.E. JFK PLS might add JFK MIA PLS or if ticketed as DFWBNALGA might rebook as DFWORDLGA

Could not change the Different Airline flight/time/or date.

New ticket have to be annotated:

SKCHG

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

OA Ticket Inventory, Itinerary Includes AA Schedule Change(s) On (xxx) OA Ticket Inventory That Prompted Invalid Connection

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airways Schedule Change –Different Airline Ticket Inventory

Itinerary entails AA Schedule Change(s) on (xxx) Different Airline ticket inventory that induced an invalid connection.

Journey Brokers might rebook the AA segments to have a legitimate connection with the Different Airline flight phase:

  • E-book identical stock as initially ticketed. If authentic stock just isn’t obtainable might ebook subsequent lowest obtainable stock, identical cabin, as much as and together with H stock.
  • Could ebook AA segments solely sooner or later prior or after the unique ticket departure date sustaining identical stock origin/vacation spot, fare and fare foundation as initially ticketed.
    • Could change their persevering with or return journey dates on AA segments solely sustaining identical stock to take care of the unique size of keep previous to the reaccommodation
  • Could ebook AA segments solely sooner or later prior or after the unique ticket departure date.
    • I.E. JFK PLS might add JFK MIA PLS or if ticketed as DFWBNALGA might rebook as DFWORDLGA
  • Could rebook onto an AA* (AA codeshare) sustaining identical stock origin/vacation spot, fare and fare foundation as initially ticketed.

Different Airline flight(s) on Itinerary:

  • No change(s) allowed to the date of journey as initially ticketed for the Different Service flight segments.
  • Could ebook Different Airline prime flight solely.
  • No OA*(Codeshare) segments allowed.
  • Should ebook identical ticketed stock, origin/vacation spot, fare and fare foundation as initially ticketed.

NOTE: When rebooking Different Airline phase, the Journey Brokers:

  • Could not ebook an alternate Airline that doesn’t seem on authentic ticket.
  • Should verify that you’ve acquired a file locator or OSI acknowledgement from the Different Airline. If not, contact the Different Airline on to inquire.

New ticket have to be annotated:

SKCHG

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

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OA Schedule Change

Itinerary Includes OA(s) Schedule Change(s) 001 Ticket Inventory

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

Different Airline Schedule Change

Itinerary entails Different Airline(s) Schedule Change(s) 001 ticket inventory:

Journey Brokers might rebook as follows:

  • Could change Different Airways flight quantity and time solely.
  • Should ebook identical ticketed stock, origin/vacation spot, fare and fare foundation as initially ticketed.
  • If authentic ticketed stock for OA phase just isn’t obtainable, should contact OA provider for authorization of various stock. An OSI/SSR have to be despatched to the AA PNR by OA provider.
  • If schedule change ends in an invalid connection might ebook wholly on AA. Verify RBD for verification of stock.

OR

If the Schedule Change is:
59 minutes or much less

  • Could ebook the AA segments solely in the itinerary to have a legitimate connection with the Different Airline flight phase for a similar journey dates, origination/vacation spot, stock, fare, and fare foundation as initially ticketed.
  • Observe: If reserving AA* flights inside 50 United States, ebook identical journey dates, origination/vacation spot, stock as initially ticketed

OR

  • Could rebook the AA segments solely within the itinerary if the connection time ends in greater than four hours layover with the Different Airline flight phase for a similar journey dates, origination/vacation spot, stock, fare, and fare foundation as initially ticketed.
    • Observe: If reserving AA* flights inside 50 United States, ebook identical journey dates, origination/vacation spot, stock as initially ticketed.
  • Could ebook an AA*(AA Codeshare) sustaining identical stock, origin/vacation spot, fare and fare foundation as initially ticketed

60 minutes and larger
Or the flight modifications from a continuous to a connecting flight or is misconnect

Restricted to oneworld® codeshare companions

  • E-book AA flight in identical stock as initially ticketed. If authentic stock just isn’t obtainable might ebook AA flight within the subsequent lowest obtainable stock, identical cabin, as much as and together with H stock
  • Could ebook on a oneworld AA*, if authentic stock just isn’t obtainable might ebook subsequent lowest obtainable stock, identical cabin, as much as and together with H stock, excludes W stock for premium financial system on AA*.

New ticket have to be annotated:

XX SKCHG
(xx = the provider code that created the schedule change)

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

OSI Subject:
OSI xx SKCHG

(xx= the provider code that created the schedule change)

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OA Schedule Change

Different Airline Itinerary and AA Itinerary are in the identical PNR with two separate tickets: XXX Ticket and 001 Ticket

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

Different Airline Schedule Change

Different Airline Itinerary and AA Itinerary is in the identical PNR with two separate tickets issued:  XXX ticket and 001 ticket:

 

If the Different Airline schedule change resulted in an invalid reference to the AA ticketed flight phase:

  • Could ebook one other AA flight for a similar origin/vacation spot, identical day, and identical stock as the unique ticket for a sound connection.

If identical day connection for the AA ticketed flight phase just isn’t obtainable:

  • Contact Gross sales Help for help

New ticket have to be annotated:

XX SKCHG

(xx = the provider code that created the schedule change)

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

OSI Subject:
OSI xx SKCHG

(xx= the provider code that created the schedule change)

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OA Schedule Change

Itinerary Includes OA(s) Schedule Change(s) XXX Ticket Inventory

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

Different Airline Schedule Change

Itinerary entails Different Airline(s) Schedule Change(s) XXX ticket inventory or 001 ticket inventory:

Buyer does not settle for new itinerary as up to date by Different Airline schedule change processing and has not resulted in any sort of misconnect with an AA phase:

If the Different Airline schedule change is unacceptable to the shopper, and the schedule change has not resulted in any sort of invalid connection. with an AA phase and the Different Airline alternate flight schedule(s) can be found:

If the ticket was issued on XXX ticket inventory:

  • Journey Brokers ought to contact the Different Airline inflicting the schedule change for rebooking help.

OR

If the ticket was issued on 001 ticket inventory:

  • If no different flight schedule for the opposite airline that’s on the ticket is on the market, the Journey Brokers might rebook the wholly unused 001 ticket on to wholly AA/AA* segments utilizing an relevant AA fare.
  • All guidelines and restrictions and any further monies apply.
  • If new fare ends in a decrease fare, the distinction is forfeited.
  • Change Charge does not apply.

New ticket have to be annotated:

XX SKCHG

(xx = the provider code that created the schedule change)

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

OSI Subject:
OSI xx SKCHG

(xx= the provider code that created the schedule change)

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OA Schedule Change

Itinerary Includes OA(s) Schedule Change(s) XXX Ticket Inventory – Misconnection

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

Different Airline Schedule Change

Itinerary entails Different Airline(s) Schedule Change(s) XXX ticket inventory:

Buyer does not settle for new itinerary as up to date by Different Airline schedule change processing which will have created a misconnect with an AA phase:

If the Different Airline schedule change created an invalid connection. and doesn’t have some other alternate schedules obtainable for a sound reference to the AA phase:

  • Could ebook one other AA flight for a similar origin/vacation spot, identical day, and identical stock as the unique ticket for a sound connection.

New ticket have to be annotated:

XX SKCHG

(xx = the provider code that created the schedule change)

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

OSI Subject:
OSI xx SKCHG

(xx= the provider code that created the schedule change)

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OA Schedule Change

Itinerary Includes OA(s) Schedule Change(s) 001 Ticket Inventory – Discount of Service (Days)/Discontinuation of Service

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

Different Airline Schedule Change

Itinerary entails Different Airline(s) Discount in Service (Days) / Discontinuation of Service -Schedule Change(s) 001 ticket inventory:

Journey Brokers might rebook as follows:

If Different Airline has a discount of service (days) or discontinuation of service and no safety of latest flight:

  • Could ebook an AA*(AA Codeshare) sustaining identical stock, origin/vacation spot, fare and fare foundation as initially ticketed
  • Could ebook on a AA* oneworld® , if authentic stock just isn’t obtainable might ebook subsequent lowest obtainable stock, identical cabin, as much as and together with H stock, excludes W stock for premium financial system on AA*.
  • Could ebook one other airline with which AA has an interline settlement offered the reserving class is legitimate for the fare ticketed. Verify RBD for verification of stock.

New ticket have to be annotated:

XX SKCHG

(xx = the provider code that created the schedule change)

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

OSI Subject:
OSI xx SKCHG

(xx= the provider code that created the schedule change)

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Refunds

Flight not Canceled – Size of Flight Time Unacceptable

REVENUE/PUBLISHED – BULK/OPAQUE Fares observe the rules:

A non-refundable Income/Printed or Bulk/Opaque fare could also be eligible for refund following the rules under.

  • BT (zero fare tickets) refund requests are dealt with by the reserving supply.
Size of Flight Time Change Refund to Unique Type of Fee Refund To Unique Kind Of Fee

If continuous to connecting flight (No size of Delay required)

Sure

ARC/IAR REN, GDS or BSP Refund Authorization Request template – Waiver Code

SCRFND

0 – 59 minutes

No

Non-Refundable: No

Refundable with a cancellation price: Could refund to authentic type of fee (FOP) minus the cancellation price.

60 minutes or larger

Sure

ARC/IAR REN, GDS or BSP Refund Authorization Request template – Waiver Code

SCRFND
.

Invalid Connections

An invalid connection flight time change is decided by the size of delay to the brand new connecting flight time which can be unacceptable to the buyer, per the grid under
Ex:
Flt 2328 DFWORD 643A 900A
*2632 STL 940A 1054A

Schedule change: DFW ORD 723A 940A

 

Invalid Connection
Flight Time Change
Refund to Unique Type of Fee Refund To Unique Kind Of Fee

0 – 59 Minutes

No

Non-Refundable: No

Refundable with a cancellation price: Could refund to authentic type of fee (FOP) minus the cancellation price.

60 Minutes or larger

or invalid connection

Consists of: BT (zero fare tickets)

Sure

ARC/IAR REN, GDS or BSP Refund Authorization Request template – Waiver Code

SCRFND
.

As a reminder, if buyer elects to cancel their reservation and use the worth of the ticket towards the acquisition of a brand new ticket; all guidelines and restrictions apply. Journey should begin no later than one 12 months from the date of authentic ticket issuance.

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Change of Working Service

REVENUE/PUBLISHED – BULK/OPAQUE Fares

Change to Working Service: Refund To Unique Kind Of Fee Journey Agent to Course of Ticket Refund To Unique Kind Of Fee (FOP)

If a schedule change ends in the change of working provider, and the shopper elects to not journey the journey agent might course of a non-refundable ticket(s) by means of regular ARC/BSP processing.

Sure

ARC/IAR REN, GDS or BSP Refund Authorization Request template – Waiver Code

SCRFND

Refund – AA Withdrawal (Discontinuation) From A Market

REVENUE/PUBLISHED – BULK/OPAQUE Fares observe the rules under:

If a buyer’s American Airways, American Eagle flight validated on 001 has discontinued service available in the market and there aren’t any different AA flights servicing the market, journey brokers might refund an entirely unused non-refundable ticket(s) by means of regular ARC/BSP processing.

Discontinuation/Withdrawal of Service Refund To Unique Kind Of Fee Journey Agent to Course of Ticket Refund To Unique Kind Of Fee (FOP) PNR Documentation OSI Subject Message

Wholly Unused tickets

Sure

ARC/IAR REN, GDS or BSP Refund Authorization Request template – Waiver Code

WITHDRAWAL

OSI Subject:
SKCHG WITHDRAWAL/DATE

NOTE: Date is the unique flight date

NOTE: Partially used tickets have to be requested on www.refunds.aa.com

NOTE: If the ticket has been EXCH by AA as an INVOL the refund request have to be submitted on www.refunds.aa.com

Schedule Irregularity – IROPS

Schedule Irregularity – IROPS

 

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Identify Correction Pointers

Normal Data
American Airways provides extra flexibility to the journey company neighborhood when processing title corrections on wholly unused tickets. Minor title corrections will be made in the identical PNR with no waiver; main title corrections will be made in the identical PNR with the required waiver authorization and relevant course of price on itineraries which will embody American Airways, American Eagle, and AA* oneworld® codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL solely.

Identify Change

For marketed and operated flights by American Airways and American Eagle and for codeshare, interline and alliance flights operated by different carriers:

  • Identify Adjustments from one individual to a different individual should not allowed.
  • Journey brokers mustn’t make any title modifications of their International Distribution System (GDS) or Laptop Reservation System (CRS) within the clients ticketed PNR. The journey agent might want to name Gross sales Help or Reservations for evaluate.

Minor Identify Correction

American Airways Pointers for Minor Identify Correction for Home & Worldwide Tickets

Journey brokers could make a minor title correction on wholly unused tickets on American Airways (001)-validated tickets in the identical PNR for itineraries that embody:

  • American Airways, American Eagle and AA* oneworld® codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL solely.
  • Unique Safe flight DOB/gender might not be altered.
  • If the ticket consists of flights operated by some other provider or codeshare, please don’t make any modifications within the clients ticketed PNR. Please contact American Airways Gross sales Help or Reservations for help.

Main Identify Correction

American Airways Pointers for Main Identify Correction for Home & Worldwide Tickets

Journey brokers could make a significant title correction on wholly unused tickets on American Airways (001)-validated tickets in the identical PNR for itineraries that embody:

  • American Airways or American Eagle, AA* oneworld® codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL solely.
  • Unique Safe flight DOB/gender might not be altered.

Minor Identify Corrections
No Waiver Authorization Required

Waiver Code: NC03AGCY

Main Identify Corrections
Waiver Authorization Required

40.00EUR Charge Applies

Final Identify (most Three characters)

Final Identify (extra than Three characters)

Authorized Identify Correction
(wholly on AA Prime Itineraries)

  • Unique Safe Flight DOB/Gender might not be altered

Authorized Identify Correction
(wholly on AA/AA* listed above)

  • Unique Safe Flight DOB/Gender might not be altered

Marriage/Divorce
(wholly on AA Prime Itineraries)

  • Unique Safe Flight DOB/Gender might not be altered

Marriage/Divorce
(wholly on AA/AA* listed above)

  • Unique Safe Flight DOB/Gender might not be altered

Replace with Second/Extra Final title

  • Unique Safe Flight DOB/Gender might not be altered

Identify Correction has already been processed on the brand new ticket

Identify Correction has already been processed and corrected on the brand new ticket – discuss with Main Correction as a processing price will apply

 

First Identify

  • Unique Safe Flight DOB/Gender might not be altered

Nickname to full title

  • Unique Safe Flight DOB/Gender might not be altered

Center Identify/Center Preliminary

  • Unique Safe Flight DOB/Gender might not be altered

Inverted Names

  • Unique Safe Flight DOB/Gender might not be altered

Kids surnames (Final Names)

  • Unique Safe Flight DOB/Gender might not be altered

Eradicating prefix/suffix

  • Unique Safe Flight DOB/Gender might not be altered

Company Directions for Ticket Reissue and Documentation

Minor Identify Corrections

Main Identify Corrections

Cancel seats and particular meals prior to altering title in identical PNR

  • Not required for wholly AA Prime itineraries

Cancel seats and particular meals prior to altering title in identical PNR

Appropriate the title within the identical PNR

Appropriate the title within the identical PNR

Re-enter the SFPD SSR DOCS

  • Unique Safe Flight DOB/Gender might not be altered

Re-enter the SFPD SSR DOCS

  • Unique Safe Flight DOB/Gender might not be altered

The OSI message within the PNR: 

OSI discipline:

OSI: Minor title correction coverage

OSI: CART/AN Quantity (if relevant)

The OSI message within the PNR: 

OSI discipline:

OSI: Main title correction coverage

OSI: CART/AN Quantity (if relevant)

Tour Code/IT Field:

IT BOX:

Waiver Code: NC03AGCY

That is the one annotated verbiage required on the brand new ticket and supersedes the required verbiage for the fare ticketed.

Tour Code/IT Field:

IT BOX:

No Waiver Code required for Main Identify Correction

(Waiver authorization required within the PNR)

Reassign the seats and request the particular meals

Reassign the seats and request the particular meals

Reissue the ticket as a good change (no modifications to flights/dates allowed)

    Point out the waiver code within the IT BOX.

    The waiver code is the one required verbiage within the IT BOX of the brand new ticket and supersedes all different data

    Replace the OSI message with the CART/AN quantity (if relevant)

Request Main title correction waiver authorization and assortment of the processing price by means of SalesLink.

Observe: Please contact American Airways Gross sales Help or Reservations prior to creating the main title correction when the itinerary consists of different provider or codeshare area.

No title correction waiver authorization is required by means of SalesLink

No waiver code required in the IT Field for Main; solely the waiver authorization from Gross sales Help or Reservations.

Processing price not relevant

Processing price relevant 40.00EUR

For title corrections on AA*/codeshare flights, please contact the working provider to make sure the title correction was acquired

For title corrections on AA*/codeshare flights, please contact the working provider to make sure the title correction was acquired

Passenger Identify Subject Data

Identify discipline within the PNR –

  • The shopper’s title that seems within the Identify Subject of the PNR, ticket and boarding move, solely requires the Final Identify and First Identify because it seems on the federal government ID that the passenger will use whereas touring.

Center Identify or Center Preliminary –

  • The shopper’s center title or center preliminary just isn’t a requirement for the Identify Subject within the PNR, ticket or boarding move.

Toddler Identify Correction

Journey brokers might make title change corrections to an toddler title discipline even when the ticketed itinerary comprises different airline/codeshare segments. Toddler names should not despatched to the opposite airline/codeshare; solely a 3SSR message is generated to the opposite airline indicating an toddler will probably be touring so there is no such thing as a danger of cancelling different airline/codeshare area.

  • Don’t divide the toddler from the present PNR.
  • Add 4INFT SSRs (4INFT for AA area/3INFT when different provider area within the PNR) by phase and title related to the grownup to establish lap baby (no seat) – this can routinely create the I/ (Toddler title) within the title discipline.
  • Instance: 4INFT/SMITH/JAMES/02APR11-2.1 – final title, first title, start date of the toddler, and an grownup title affiliation (toddler title mustn’t in title discipline)
  • Instance by phase format: 4INFT1/SMITH/JAMES/02APR11-Section 1, one grownup in PNR and lap toddler (toddler title mustn’t in title discipline)
  • OA GDS subscribers ought to contact their respective OA GDS representatives for proper codecs

Observe: Don’t add the I/ title discipline after which add the 4INFT because the system will evaluate the title enter within the SSR INFT discipline with the info within the I/ discipline and if the title just isn’t EXACT then the system routinely provides one other I/ — or it could routinely add one other I/–. It will create issues ending the PNR.

  • Replace the DOCS/DB or DOCS/P
  • INF SFPD – point out FI or MI for Gender and affiliate to one of many adults
    OA GDS Subscribers ought to contact their respective OA GDS representatives for proper codecs.
  • Ticketing
  • Home- no ticket required
    Worldwide- reissue ticket, no waiver authorization or processing price applies.

Questions
For any questions or queries, please contact: American Airways Gross sales Help or Reservations.


Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Flight Firming System – Income Integrity and PNR Automation (RIPA)

Overview

American Airways flight firming system, RIPA, scans all advance bookings and enforces ticketing restrictions. Unticketed reservations will probably be given a time restrict and queued to you for motion. Subsequently, it is suggested you examine your queues frequently. In any other case your unticketed bookings will probably be cancelled.

There are two key components of RIPA:

  • Ticketing Time Restrict Management
  • Duplicate Reserving Management

Ticketing Time Restrict Management
Observe: Relevant fare ruleticketing cut-off dates have to be adopted.

For these PNRs that haven’t but been ticketed, a SSR (Particular Service Request) message will probably be despatched supplying you with the time restrict RIPA has assigned to your reserving. Each effort has been made to make sure the time restrict is right, based mostly on the stock booked. If the SSR assigned date differs from the fare rule ticketing time restrict, failure to ticket by the fare guidelines ticketing time restrict might end in a debit memo. Failure to ticket by the SSR assigned date, will end in cancellation. You need to auto-ticket the reservation so ticket numbers will probably be transmitted to Sabre for correct recognition by RIPA.

Duplicate Reserving Management
Duplicate bookings should not permitted and will probably be canceled on sight. Duplicate bookings embody duplicate segments inside the identical PNR in addition to duplicate PNRs. Adherence to any SSR message is require to keep away from cancellation.

If the system finds a replica phase in a reserving, most often, probably the most just lately added phase could be thought of the legitimate phase and the others canceled. You may be notified by way of your queue of any canceled duplicate bookings.

This improved firming system will assist to make sure that American Airways stock is on the market for purchasers really desiring to journey.

How To Keep away from Canceled Segments Or PNRs
To keep away from cancellation of duplicate or unticketed area there are 5 guidelines to observe:

  • Ticketing time restrict guidelines
  • Auto ticket within the PNR
  • Don’t ebook any duplicate segments or PNRs
  • Don’t make fictitious bookings
  • Verify your queues day by day

RIPA is frequently enhanced and expanded to higher verify American Airways flights. In case your bookings have been assigned an incorrect time restrict please contact your Gross sales Help Heart.

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Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Seating

Extra Seats

Further/Extra Seats – One Passenger

  • A passenger might ebook further adjoining seats.
  • If a passenger qualifies for an digital ticket for the primary seat, the second seat may be an digital ticket.
  • The relevant grownup fare, minus any Passenger Amenities Costs (PFCs), applies to the additional seat.
  • The ticket designator SEAT could also be utilized to deduct PFC fees. Contact AA Tariff for pricing questions or if pricing utilizing the SEAT designator is unsupported by the GDS.
  • Baggage coverage applies to passenger ticket solely.
  • AAdvantage Free Awards (PlanAAhead or AAnytime) – passenger is allowed to say two awards if journey is wholly on AA.
  • AAdvantage Upgrades – passenger might not use AAdvantage upgrades for a bought further seat.
  • Further seats can’t be bought for a pet.
  • For a number of further seats, please contact AA Reservations or AA Help.

The PNR title discipline have to be accomplished as follows. An OSI message have to be added to the PNR. Failure to observe coverage might end in a debit memo and/or the cancellation of the additional seat by flight firming automation.

PNR title discipline       -2JONES/JOHN/XTRA SEAT
OSI entry                 OSI EXTRA SEAT FOR PRIVACY

Most well-liked Seats

Most well-liked Seats

Most well-liked Seats are commonplace legroom seats extra favorably situated inside the Predominant Cabin. They’re obtainable for buy when clients ebook their flight, or up till the airport check-in reduce off time.

Clients should purchase a Most well-liked Seat from American Airways by way of aa.com, airport self-service machines or our reservations workplace (a dealing with price might apply)**

AAdvantage® elite standing members in addition to their oneworld® equivalents and full-fare clients have complimentary entry to Most well-liked Seats*

Extra Details about American’s Most well-liked Seats is obtainable at aa.com/YourChoice

Predominant Cabin Further

Predominant Cabin Further seats are situated in the direction of the entrance of the Predominant Cabin and offers clients with as much as six inches of further legroom to stretch out and calm down. In addition they obtain early boarding which supplies them loads of time to get on the aircraft and settle.

Reserving is simple.

  • Predominant Cabin Further is on the market for buy on aa.com when reserving a reservation, at airport self-service machines and on cell units.
  • To vary an current reservation to a Predominant Cabin Further seat, clients ought to go to aa.com and choose “My Journeys” or “Choose My Seat”.

We’re happy to offer complimentary entry to:

  • Full-fare Predominant Cabin ticket holders
  • AAdvantage Government Platinum members
  • AAdvantage Platinum members
  • oneworld Emerald and Sapphire members
  • Dividend Miles Most well-liked members

AAdvantage Gold and oneworld Ruby members, in addition to Dividend Miles Silver Most well-liked members^ can:

  • Buy Predominant Cabin Further for 50% off
  • Get pleasure from complimentary entry to Predominant Cabin Further inside 24 hours of departure (if seats can be found)

Predominant Cabin Further seats at the moment are obtainable on almost all of our planes, together with 777-300ER, 767-300, 757, 737, A321T, A319, MD-80, and E-175 plane.

^Applies to Alaska Airways MVP® clients as effectively. The 50% low cost additionally applies to as much as Eight travelling companions booked in the identical reservation.

Verify Out there Seats*

AA.com can show seat availability for:

Verify By making this choice you can be redirected to the shopper pages. Keep on Company Reference pages Proceed to Buyer pages

  • American Airways, American Eagle, or AmericanConnection® flights
  • Flights that haven’t but departed

Hyperlinks marked with * will redirect you to the AA.com U.S. web site or different exterior web site

Cabin Consolation

** Not all EU aa.com websites have the power to buy Most well-liked seats, please contact Reservations previous to journey.

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Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Credit score Card Authorisation

Journey brokers are required to acquire bank card issuer authorizations on all bank card gross sales. Moreover, brokers should make sure that the authorization code seems on the ticket.

Mastercard will assess a product owner’s price of USD25.00 for any transaction that doesn’t include a sound authorization. Consequently AA will move on this price to journey brokers, within the type of a debit memo, for every Mastercard transaction that does not include a sound approval code.

These charges can simply be averted by acquiring a sound approval code for all credit score card transactions in accordance with the rules set forth in part 8.2 of the ARC business agent’s handbook.

Credit score card authorizations must be obtained by means of your CRS/GDS. For directions on the right way to get hold of the bank card authorization, contact your CRS/GDS assist desk.

Brokers who should not have entry to a CRS/GDS might get hold of bank card authorizations by telephoning the suitable bank card firm authorization middle.

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Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Pay as you go Tickets (PTA’s)

Necessary Observe:

  • American Airways will arrange a pay as you go ticket if:
    • AA is the governing provider
    • AA is the first worldwide provider

The place doable we advocate that you just concern E-tickets fairly than arrange PTAs. If you happen to do that you’ll keep away from our PTA service fees.


Servicing Hours
Our opening hours are as follows:

  • 7.00 am – 7.00pm (Monday – Friday) -GMT-
  • 8.30am – 5.00pm (Saturday and Sunday) -GMT-

Please dial 0844 499 7300 request the agent to talk to the tariff division for a PTA.
Sabre customers please observe that you just even have the choice of utilizing our queue service to set your PTA up. Our servicing hours and processing instances for this service are totally different than if you happen to name us straight. Please see the Sabre part for extra data.

Necessary observe:
If the first provider on the ticket just isn’t American Airways, we want a minimal of 72 hours processing time. If the primary flight is a codeshare flight marketed by American Airways, however operated by one other provider, then we may even want 72 hours processing time for the PTA.


Normal Insurance policies for Acceptance of PTA Requests

  • At the very least one phase of journey have to be on AA to ensure that us to just accept your PTA request.
  • AA should have a ticketing settlement with all airways within the itinerary. (See Choice B ).
  • Journey company PTAs should not accepted for a reserving made by an AA workplace or on AA web site. Journey company can mirror (passively ebook) flight segments into their CRS. Flights stay confirmed in authentic AA reserving – OR- Company books flights in their very own system. AA will then cancel the unique reserving.
  •  We’ll settle for PTA requests for change charges or add collects when a passenger has made modifications to a ticketed reservation. Nonetheless if the passenger has an digital ticket and you’ve got the potential of reissuing the ticket your self that is typically a extra handy possibility. If you happen to do that you’ll keep away from our PTA cost. For additional particulars, please see:

CRS

Entry

Amadeus

HELP EXCHANGE

Galileo

H/TKEX

Worldspan

See your assist reference

Sabre

See your assist reference

 

 

 

 

  • AA is not going to settle for PTA requests for change charges or add collects when the unique ticket has not but been issued. That’s, when you could have arrange a PTA for a ticket for a passenger who then decides a couple of days later to make modifications to his itinerary (with out having, as but, collected his authentic ticket), we is not going to arrange a second PTA for the fare distinction/change price. In these instances you could have two choices:
    • Choice A:
      The passenger can go to an AA ticket counter and gather his authentic ticket. As soon as the ticket has been issued we are able to arrange a second PTA for the fare distinction/change price. Technically it isn’t doable to arrange 2 PTA’s within the identical reserving, subsequently it’s best to cancel all flights within the previous reserving as quickly because the ticket has been issued and rebook the flights in a brand new reservation. If you’re not in a position to carry out this operation in your system, please contact American Airways.
    • Choice B:
      AA will authorise a refund on the unique PTA minus the relevant change price. You will want to cancel the previous reservation and make a brand new reserving. We will then worth the brand new itinerary within the new reserving and arrange a brand new PTA for this new fare. We can’t arrange the brand new PTA within the previous reserving: In these instances you’ll have to start out afresh. You’ll be able to then request a refund on the previous PTA.
    • We may even settle for PTAs for different fees akin to extra baggage fees, unaccompanied minor charges, and many others.

Exceptions to the final coverage are as follows:

  • If the PTA request is for an offline PTA (that’s it’s being despatched to a different provider for issuance at their counter) and the itinerary comprises an airline with whom AA has no ticketing settlement, we are going to nonetheless settle for the PTA below the next situations:
    • The PTA is being despatched to an airline with whom we do have an settlement
    • This provider has an settlement with the all the opposite carriers within the itinerary together with the one which has no settlement with AA
    • Please give a 72-hour-notice interval for offline PTA’s.

Normal Pointers to Set Up a PTA Request (Codecs)

Amadeus Businesses, Galileo Businesses, Worldspan Businesses

  • Acquire fare quote and get in touch with our Reservations Crew on 0844 499 7300. We’ll want the next data to arrange the PTA:
    • We should confirm that we’ve the identical fare (base fare, tax breakdown, complete fare). If there’s a discrepancy between the fare quoted in your system and ours we’re obliged to arrange the PTA utilizing the fare in our system.
    • MCO Quantity with examine digit of audit coupon
    • Whole MCO quantity
    • Date when MCO was issued
    • Filed fare together with fare quantities
    • PTA service cost
    • Agent title/Full company title and handle
    • Phone quantity
    • IATA quantity
    • Difficulty to whom and choose up level

Sabre Businesses

If you happen to are utilizing Sabre you may name us on to arrange your PTA request or alternatively use our queue service.

Utilizing our queue service

  • Please observe if you happen to use our queue service we goal to motion your PTA request inside four hours if we obtain it between the hours of 09.00am – 17.30 pm (Monday – Friday) -GMT-. Outdoors of those hours PTA requests can take as much as 24 hours to course of by queue. We want a minimal of 72 hours to course of offline or codeshares PTA requests.
  • Create your PNR and worth and retailer the fare. Please observe that you just should worth utilizing the proper factors of sale and ticketing.
    • Instance:
      The fare is offered within the UK however the passenger is gathering it in New York, so it’s essential to worth: WPSLON/CROSS OF LORRAINE/TNYC
    • Please observe fares handed in TOD messages should not assured by Sabre. If unsure a few fare please examine with us straight earlier than sending by means of the small print.
  • Please add the next data utilizing the format ‘5TOD’
    • 5TOD AT AA NYC
    • 5TOD MCO NO 001 **** *** ** VALUE GBP1030.00
      (Embrace the examine digit from the audit coupon)
    • 5TOD FARE INCLUDING TAX BREAKDOWN
      (E.G. GBP968.00 PLUS 20.00GB 7.70UB ……)
    • 5TOD PTA CHARGE GBP20.00
      (If the cost is relevant see part Three under)
    • 5TOD YOUR FULL NAME AND ADDRESS(E.G. SABRE Journey 2 Windmill Lane London)
    • 5TOD IATA NO 91 2 1234 5 REF FRED PHONE 0208 577 4964
  • After finishing all different components of the PNR, finish and retrieve it and queue place on: QP/QEE240/11
  • We’ll motion the PTA and reply to you in “5H-” remarks. If we want extra data or there’s a downside we may even ship you a message in “5H-” remarks. We’ll then queue the reserving to your Q0.
  • If you’ll want to reply to our query please doc in “5H-” remarks after which requeue to QP/QEE240/11. We don’t monitor bookings we’ve queued again to you so it’s essential to requeue.

Calling us straight

  • Acquire fare quote and get in touch with our Reservations Crew on 0844 499 7300. We’ll want the next data to arrange the PTA:
    • We should confirm that we’ve the identical fare (base fare, tax breakdown, complete fare). If there’s a discrepancy between the fare quoted in your system and ours we’re obliged to arrange the PTA utilizing the fare in our system.
    • MCO Quantity with examine digit of audit coupon
    • Whole MCO quantity
    • Date when MCO was issued
    • Filed fare together with fare quantities
    • PTA service cost
    • Agent title/Full company title and handle
    • Phone quantity
    • IATA quantity
    • Difficulty to whom and choose up level

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Around the World (RTW) Fares

For Around the World Fares go to our oneworld web site

Sabre businesses might get their RTW reserving priced by queueing reserving to QEE241. We estimate a 24 hour turnaround for the calculation.


Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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VUSA FARES

S1VISIT / V1VISIT

  • Journey on the final worldwide sector into North America and the primary worldwide sector from North America should be operated and marketed or marketed by oneworld provider which are: AA / AB / AY / BA / CX / HG / IB / JJ / JL / KA / LA / MH / NU /QF / QJ / RJ /S7/ 4M / UL / XL
  • Fare Foundation S1VISIT Reserving class S
  • Fare Foundation V1VISIT Reserving class V

S1VISIT/V1VISIT

  • A minimal of 2 sector fares have to be bought and flown (max 10 sectors)

e.g. MIA- x/DFW-OGG will rely as 1 sector, as DFW is used as transit solely
e.g. MIA- x/DFW-OGG-LAX will rely as 2 sectors, VUSA fares will be utilized

  • Fares are revealed level to level and displayed in fare quote
  • Journey should begin with 21 days of arrival in North America
  • Most validity 60 days
  • Open segments not allowed
  • Cancellation and alter price earlier than departure USD200. After arrival within the USA first VUSA sector can’t be modified
  • PTA/MCO are not acceptable types of fee

Applies to all fares:
Passengers have to be a non-resident of the sector North America and journey is restricted to the sector North America.Just one ticket permitted for every journey originating outdoors space of journey.

NOTE – For the aim of this rule –
North America is outlined as the USA/ P.R./V.I./Canada/ Intl. Factors within the Caribbean space, Mexico, Costa Rica, El Salvador, Guatemala and Panama.

All VUSA tickets have to be issued previous to arrival within the USA and
Worldwide Ticket Quantity should be printed within the endorsement field!
Non compliance or failure to enter appropriately will end in Company Debit Memo (ADM)

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Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Transportation Vouchers

Normal Data
All transportation vouchers issued by American Airways or American Eagle®
are legitimate for journey on American Airways, American Eagle and American Airways codeshare flights (AA*).

These vouchers are additionally legitimate for journey on oneworld®
itineraries(together with oneworld associates which have to be booked as a codeshare flight marketed by a oneworld provider) the place American Airways or American Airways codeshare flights (AA*) is the worldwide provider.

Observe: For oneworld itineraries, worldwide flights are outlined as transatlantic, transpacific and flights to and from South America. Flights to and from Alaska, Canada, Mexico, Caribbean, or Central America should not included.

Journey brokers might settle for American Airways vouchers (040/042/043) for full or partial fee for a ticket as an “change” doc/ticket. If the quantity of the voucher is increased than the worth of the ticket, you might request a residual voucher by means of BSPLink refund utility. Legitimate one 12 months from date of concern. There is no such thing as a change price/ASC related to utilizing a voucher.

Exchanging a Voucher for a New Ticket
The 13-digit voucher quantity is indicated within the EXCH field. A most of two (2) vouchers can be utilized per passenger. The automated endorsement verbiage will transmit to the brand new ticket. This endorsement verbiage shouldn’t be altered and doesn’t want to incorporate some other required wording related to the Fare Foundation Code (FBC).

  • ARC/IAR: Could use as much as two (2) vouchers as type of fee; discuss with ARC Company Assist Desk for help.
  • BSP: Just one (1) voucher can be utilized as type of fee.

An instance of an endorsement when utilizing a voucher because the change doc is:
ENDORSEMENTS/RESTRICTIONS –
VALID ON ANY ONEWORLD CARRIER ONLY

Vouchers Are Non-Transferable
Vouchers are non-transferable. Nonetheless, the voucher proprietor might current and use the voucher towards the acquisition of a ticket for anybody.

  • Vouchers should not legitimate on BULK/OPAQUE fares.
  • Blackout dates on journey vouchers should not relevant.
  • No fee applies to the worth of the voucher.
  • Transportation vouchers are tax exempt. Exception- vouchers with code OU are taxable.
  • Doc meeting could also be discovered within the ARC Handbook part 6.0.
  • No money refunds.
  • Misplaced or stolen vouchers is not going to get replaced.

Submitting the Voucher
As soon as the voucher(s) is utilized to a brand new ticket, the company will file the voucher for auditing functions.
Put a diagonal line throughout the voucher and write the 001 ticket quantity on the voucher. Company should hold the paper voucher on file for at least Three years.

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Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Digital Ticketing

Observe:
Clients have the power to print their itinerary and receipt (I & R) on our web site. Please advise passengers of this function.

Please discuss with On-line Checkin.


Digital Journey Definition

American Airways digital tickets are the digital manufacturing of flight coupons. When the Digital ticket possibility is used, all different relevant documentation continues to print, akin to agent coupon/auditor coupon/cost type and passenger receipt. The precise ticket is saved electronically in American Airways’ database.

All American Airways digital tickets have to be validated/plated on AA/001.

E-ticketing is legitimate on all American Airways flights. Some codeshare flights may not be eligible for digital ticketing: please examine in your system.

The itinerary might include not more than 16 segments of airspace for every ticket. An ARNK is taken into account to be a phase. Open segments are allowed when the itinerary comprises not less than 1 confirmed phase.


Interline Digital Ticketing Settlement

American Airways has current interline E-Ticket agreements with totally different airways. Itineraries involving American Airways and one among airways listed within the Agreements desk* could also be eligible for digital ticketing.

* Pages are hosted outdoors the americanairlines.co.uk or americanairlines.ie web site


Adjustments to an Digital Ticket

Date modifications: If there’s a date change to a internet or revealed fare it’s best to concern an change ticket and take the suitable further assortment as per the fare guidelines. This extra assortment ought to present on the change coupon.

A change within the itinerary doesn’t routinely replace the digital ticket file in Sabre. The digital ticket file should all the time be up to date by means of the change course of.

For extra data please see:

CRS

Entry

Amadeus

HELP EXCHANGE

Galileo

HELP ETKT

Worldspan

HELP ET EXCHREV

Sabre

See your HELP pages


 Cancellation of an Digital Ticket

Canceling a PNR doesn’t void or cancel an E-Ticket. An digital ticket could also be voided if it has not but been processed by means of your gross sales report.

For extra data please see:

CRS

Entry

Amadeus

HELP ELECTRONIC

Galileo

HELP ETKT

Worldspan

HELP ET EXCHREV

Sabre

See your HELP pages


 Verifying AA Digital Ticket Utilization

Unused American Airways digital tickets could also be accessed for 13 months from the primary date of supposed utilization. The knowledge is accessible by way of your CRS with the ticket quantity and passenger title.

For extra data, please see:

CRS

Entry

Amadeus

HELP ELECTRONIC

Galileo

HELP ETKT

Worldspan

HELP ETKT

Sabre

See your HELP pages

 

If the response is UTL (unable to find) then there aren’t any unused flight coupons for the ticket quantity being queried. Solely digital tickets with unused coupons will probably be displayed again for additional dealing with.
As a reminder most airline tickets are non-refundable nonetheless after making use of the suitable administrative service cost any remaining stability could also be utilized to the acquisition of a brand new American Airways digital ticket. Please evaluate the tariffs governing the unique ticket fare applicability.http://www.americanairlines.co.uk/content/images/common/c.gif


Digital to paper or Paper to Digital

  • Journey Brokers are required to concern an digital ticket when the itinerary is e-ticket eligible.
  • Journey Brokers mustn’t convert e-ticket coupons to paper upon buyer request for a cost. 
  • All e-ticket eligible itineraries have to be e-ticket issued. 
  • A paper ticket issued on an e-ticket eligible itinerary is topic to a debit memo.
  • Solely non-e-ticket eligible itineraries (itineraries that embody OA carriers that American Airways should not have e-ticket agreements), 16 plus segments) might concern a paper tkt. 
    • You will want to examine with the OA Service to confirm if they permit paper ticket acceptance.
  • For Worldwide level of sale businesses there is no such thing as a paper (ATB) tickets acceptance.

Observe – All fare guidelines and required add-collects apply to ticket change exercise no matter whether or not the unique ticket was paper or digital. The brand new ticket should observe all fare guidelines together with advance-ticketing necessities.


Infants

  • Infants are e-ticket eligible when journey is on each home and worldwide AA flights.
  • As well as, any carriers in an Interline E-Ticketing Settlement will be e-ticketed for an toddler.

Non-Refundable Ticket Endorsement
Per the Tariff rule/restrictions ALL non-refundable tickets, the unique ticket and the reissued/exchanged ticket have to be annotated within the endorsement field as follows– For the unique issued ticket – NONREF/CXL BY FLT TIME OR NOVALUE – For the reissued/exchanged ticket – NONREF/CHGFEEPLUSFAREDIF/ – see examples under:

ORIGINAL ISSUED TKT:
ENDORSEMENTS/RESTRICTIONS-
NONREF/CXL BY FLT TIME OR NOVALUE

REISSUED/EXCHANGE TKT :
ENDORSEMENTS/RESTRICTIONS-
NONREF/CHGFEEPLUSFAREDIF

Per the Tariff rule/restriction for non-refundable tickets “reissued/exchanged” to a refundable fare the next rule applies:

At any time when a non-refundable fare ticket is “reissued/exchanged” to a refundable fare the notation Non-Refundable have to be carried forth to the endorsement field (see instance under) of the brand new ticket and it’ll stay non-refundable for ANY subsequent reissues/exchanges. The next data have to be indicated within the endorsement field:

ENDORSEMENTS/RESTRICTIONS-
NONREF

OA Personal or Contracted Fares
OA Personal or Contracted fares might not be ticketed on AA/001 tickets. American Airways just isn’t a participant of different carriers’ non-public agreements.

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Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Flat Charge of USD50 for Ticketing Violations

AA points a flat penalty of USD50 per ticket for ticketing violations. This penalty will recuperate the executive value of auditing and servicing debit memos issued with ticketing violations.
Ticketing violations mirror errors in ticket issuance and reporting, akin to improper use of fare foundation or ticket designator. In these situations, the proper fare has been collected, however the violation creates exception processing and drives further value for the airline.


Again-to-back Ticketing Coverage
That is to make clear American Airways’ place on “back-to-back” ticketing.

  • Since passengers using back-to-back tickets should not remaining at their authentic vacation spot over the required Saturday evening, however returning on a second ticket, the intent to bypass our tariffs is obvious, and could also be construed as widespread regulation fraud. As such, passengers who try to make use of back-to-back tickets could also be denied boarding, have the rest of their ticket confiscated, and could also be assessed the distinction between the fare paid and the lowest relevant fare.

Restrictions on Again-to-back Ticketing Assist

  • American supply frequent flights to Enterprise travellers, and cheap journey to leisure travellers. Leisure travellers are prepared to settle for numerous sorts of restrictions, together with nonrefundability, advance buy and minimal keep necessities, in change for low costs. They then assist fill the surplus capability that may be a pure consequence of offering frequent service to suit the Enterprise travellers wants. With out the power to cost totally different fares to Leisure and Enterprise travellers, American wouldn’t be capable to supply as many flights.
  • Usually the minimal keep requirement on low cost fares is a Saturday evening keep. That is supposed to discourage use of the restricted fares by Enterprise travellers since, most often, Enterprise travellers favor to get dwelling rapidly. Certainly, a part of the explanation Enterprise travellers like frequent flights is that frequent service will increase a Enterprise travellers capacity to reduce total journey time, and maximize time both on the workplace or at dwelling. Leisure travellers, nonetheless, are selecting to spend their leisure time travelling, and ceaselessly keep over a Saturday evening.
  • Though the issuance and utilization of back-to-back tickets just isn’t unlawful within the sense that one may very well be fined or despatched to jail by the federal government, it’s a breach of a passengers contract with AA. Each tariff rule 100AA and American’s situation of carriage, that are integrated into each ticket offered by American as a part of our settlement to hold the passenger named on the ticket, bar back-to-back ticketing. As well as, it violates the company’s contract to behave as an agent for American Airways.
  • Reaching the proper proportion of passengers who buy the increased unrestricted fares and people who buy the decrease discounted fares permits us to proceed providing well timed and frequent schedules with the kind of service our frequent flyers want and at an affordable worth. It additionally permits us to make airfares much more reasonably priced for many who want to journey for pleasure. Again-to-back ticketing upsets this stability and, whether it is allowed to proliferate, will result in increased airfares and fewer service for all.

Hidden Metropolis Ticketing Coverage

Extra Fare Assortment Coverage

  • Hidden metropolis or level past ticketing makes use of a false origin or vacation spot level to acquire a decrease fare for an itinerary supposed to be flown.
  • Under is a proof of American airways hidden metropolis ticketing coverage for agent and passenger reference :

“The ticket you could have introduced for transportation displays an unauthorized fare. A false origin or vacation spot level has been utilized in pricing your ticket, and the fare you could have paid is lower than the fare relevant to your precise journey plans. It’s a violation of American’s ticketing and tariffs rules to journey on a ticket that comprises a false origin or vacation spot level. American Airways coverage prohibits the acceptance of your ticket because it doesn’t mirror the proper fare for the journey you plan to take. You may be accommodated as soon as the relevant fare is collected on your journey. You could apply any remaining worth of this ticket to the relevant fare.”

Clarification of American Airways’ Place on Hidden Metropolis or Level Past Ticketing.

  • Buying a ticket to a degree past the precise vacation spot and getting off the plane on the connecting level is unethical. It’s tantamount to switching worth tags to acquire a lower cost on items offered at division shops. Passengers who try to make use of hidden metropolis tickets could also be denied boarding, have the rest of their ticket confiscated, and could also be assessed the distinction between the fare paid and the bottom relevant fare.
  • As a result of we compete with different airways with totally different route constructions, we typically discover it essential to offer a traveller who’s travelling past a connecting level a greater worth than travellers who’re simply travelling to the connecting level. For instance, a passenger who’s travelling to Austin, Texas, from Los Angeles can go on one airline by way of Phoenix for a worth that’s decrease than the price of travelling on American between Los Angeles and Dallas. If we need to supply the identical worth to Austin as the opposite airline, however the one approach we are able to get travellers there may be by way of Dallas, we discover ourselves charging the Austin passengers lower than the Dallas passengers.
  • Though the issuance and utilization of hidden metropolis tickets just isn’t unlawful within the sense that one may very well be fined or despatched to jail by the federal government, it’s unethical and a breach of a passengers contract with AA. Each tariff rule 100AA and American’s situation of carriage, that are integrated into each ticket offered by American as a part of our settlement to hold the passenger named on the ticket, bar hidden metropolis ticketing. As well as, it violates the company’s contract to behave as an agent for American Airways.
  • If American Airways continues to lose income because of hidden metropolis transactions, the fares we cost should inevitably rise.

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Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Reservation Change Charge

American Airways presently provides three alternative ways to gather the reservation change price for a ticket change:

Digital Miscellaneous Doc-Standalone (EMD-S)

  • Please discuss with your particular GDS for particulars on the activation timeline.

Refund request of reissued ticket stability

Please use the next steps as a tenet when processing a refund utility by means of IATA BSP Hyperlink:

  • Paperwork for refunds – insert the ticket quantity with the coupons in “EXCH” (exchanged) standing. Don’t insert the re-issued ticket quantity with coupons in “OK”.
  • Don’t choose any coupons; this discipline should stay clean.
  • Journey company ought to insert the worth of the ticket’s refundable stability and cross-reference the re-issued ticket in “Purpose for refund” (feedback) discipline. For instance:

    “Request for refundable stability (EUR,GBP,CHF worth) because of ticket re-issued to 001xxxxxxxxx (embody the re-issued ticket quantity with coupons in “OK”).”

AA Portal

Please see full particulars of the American Airways Portal Information right here.

For technical points with AA Portal, please contact us right here.

CP Tax Code on the New Ticket

  • No different tax code could also be used and it isn’t acceptable to gather the reservation change price within the type of a Q surcharge or as a part of the fare.

Observe:-As a result of IATA mandate, MCOs have been disabled on 12 January 2014 and vMPDs have been disabled on 30 June 14.


Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Reserving Charge Monitoring Coverage

American Airways launched its CRS reserving price monitoring coverage. The coverage outlined and discouraged abusive and fraudulent reserving practices and suggested continued abusive exercise could be topic to debit memo issuance. Moreover American Airways notified all journey businesses that it supposed to concern debit memos for extreme duplicate reserving exercise.
American’s definition of a replica reserving is the usage of the identical passenger title for a further flight for a similar market/date/IATA quantity — no matter flight quantity, class of service, or standing code. As duplicate bookings proceed to drive pointless CRS prices, we are going to concern debit memos to recuperate the related reserving price expense. These debit memos are based mostly on reserving exercise and embody a $50 administrative price per debit memo. Reserving value will probably be based mostly on the CRS used to create the duplicate segments. Though prices range by CRS, the vary is 1 USD to four USD per passenger, per phase.

Debit memo program enlargement to incorporate churn
Reserving price debit memos may even embody – churn – quantity. American defines churn as any cancel/rebook exercise supposed to bypass ticketing time limits or hoard stock. Like duplicate bookings, stock hoarding limits your alternative to promote seats that must be obtainable to the travelling public. We hope the necessity for debit memo issuance will probably be minimal, and respect your continued help in reaching larger mutual enterprise effectivity.


Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Reserving Debit Memo Coverage

AA CRS Reserving price monitoring coverage

Overview

AA recognises CRS’s as a invaluable distribution channel, and as such, we take part in all main methods. As a part of our participation, we pay incremental charges for journey agent bookings.  Billable exercise consists of promote, cancel, waitlist, want, change, schedule change, and many others….

Whereas the next initiatives and coverage modifications are in assist of our ongoing effort to watch and management our CRS prices, they’ll additionally enhance your work atmosphere by eliminating non-productive exercise, permitting your brokers to work higher and work smarter.

Initiatives

  • Waitlist discount:
    •  We’ve got diminished waitlist ceilings and eradicated waitlist in most low cost courses of service. This modification offers a waitlist product that permits you to waitlist stock that has probably the most potential of clearing.
  • Schedule change notification:
    •  Notification for minor time modifications has been diminished, eliminating pointless queue and phone exercise.
  • Declare PNR:
    •  AA presently participates in declare merchandise for Apollo, Sabre, System One and Amadeus. We count on to implement with Worldspan by the top of subsequent month. These merchandise can help you declare bookings made by AA reservations personnel, eliminating the have to create further energetic or passive bookings. This will probably be an actual time saver on your brokers.

Coverage Adjustments

  • Duplicate bookings:
    •  We’ll monitor month-to-month reserving exercise on the journey agent degree as a way to establish duplicate bookings. Duplicate bookings are segments booked by your company for a similar passenger travelling on the identical day to the identical vacation spot. You ought to by no means ebook duplicate area, as this can be a waste of your time and a loss to us.
  • Ficticious bookings:
    •  We’ll monitor month-to-month reserving exercise on the journey agent degree as a way to establish fictitious bookings. Fictitious bookings are these with title discipline gadgets that learn take a look at/traveller/vacationer or a surname with fictitious initials, i.e. a/b/c/d/e. It’s best to remove the follow of holding area below speculative passenger names.
  • CRS conversions:
    •  Businesses will probably be accountable for fee of reserving charges related to conversion to a brand new CRS.
  • Passive PNR abuse:
    •  With the implementation of declare PNR, we see little cause, if any, for passive bookings. As well as, we’re working with the CRS to remove the usage of billable passive codes (YK/BK/GK/MK).
  • Schedule change:
    •  We’re billed for each the unique /WK/ and substitute /SC/ phase, and solely obtain credit score if the WK/WL phase is cancelled. When working your schedule change queue it’s best to all the time cancel these WK/WL segments and your PNR will probably be simpler to learn and to ticket.

Along with these programmatic and coverage modifications, you can help us in controlling reserving price prices by remembering that each time you motion an air phase, there’s a cost. Different options that can hold reserving price prices down and prevent time are:

  • Get rid of extreme cancel and rebook exercise by ticketing inside the time restrict specified within the fare rule.
  • When utilizing low fare merchandise, full the reserving and low fare entry in a single transaction.
  • For areas with a number of CRSs: ebook and ticket utilizing the identical system.
  • PNR clear up, cancel pointless segments with standing code of HX/UC/UN/WL/WK/DS/DL: this may even assist studying, pricing and ticketing the PNR.
  • Do not ebook air segments for administrative causes: use auxiliary segments each time doable.
  • Restrict the usage of open segments. Your passenger will probably be higher served being confirmed.
  • Get out of the passive enterprise and use declare PNR.
  • Get rid of the follow of holding speculative area below fictitious names.

Working inside our initiatives, coverage modifications, and options will enhance your total productiveness and assist our value management efforts.


Reserving do’s and don’ts. Useful hints

DO

DON’T

Use low fare/pricing search entries earlier than ending transaction

Do not use low fare/pricing search entries after finish transaction

E-book a passenger as soon as. Solely ebook passengers who intend to ticket inside AA’s ticketing time restrict

Do not use billable passive reserving for itinerary/invoicing functions (YK/PK/BK/MK). Amadeus customers – do use non-billable /GK/ motion code to create PNRs for itinerary/invoicing functions

Use PNR search entries to make sure the passenger just isn’t already holding a reservation

Do not ebook software program methods to churn or hoard stock

Use declare PNR merchandise as an alternative of passive standing segments

Do not ebook passengers on a number of flights for journey on the identical date/market/time

Encourage your CRS supplier to create non-billable standing codes for itinerary/invoicing functions

Do not make bookings with fictitious names to satisfy CRS productiveness agreements: In case your productiveness quote is inconsistent along with your reserving quantity, please ask your CRS supplier to scale back it

What number of businesses will obtain debit memos?
Solely probably the most extreme duplicate and churn quantity company will probably be focused every month.

How does schedule change transactions have an effect on churn?
Churn quantity doesn’t embody transactions generated by AA.
WK/SC/TK/UN standing codes are excluded from the audit.

How does this apply when AA does a dupe reserving in an itinerary.   Does the company get penalized once we advise them to DS/HL a phase or if we DS/HL a phase for them?
No. An company just isn’t penalized for a DS or HL phase. Within the audit course of…. All HL/DS and SC segments are excluded from the duplicate reserving report.

Is an company charged for a reserving when it’s made or when the PNR is ended?
A standing code turns into billable when an agent ends transaction.

Ought to an company use passive reserving in a PNR when their intent is to solely concern boarding passes? For instance, if company books a file by means of a cruise line…they’ll passively promote the phase of their methods to concern boarding passes. The accounts are receiving a message from AA stating they need to not do that and should incur dupe reserving debit memos.
That is thought of to be duplicate reserving exercise. some CRS’s have a non-billable standing code which can be utilized for invoicing/itinerary functions. We are asking subscribers to make use of these codes if they’ve that possibility. If an company doesn’t have this as an possibility we propose they contact their CRS and ask such a product.

If an company modifications the category of service i.e. doing an AAdvantage improve from Y to A, is that thought of churning?
Class of service will probably be included within the audit. Nonetheless improve exercise will be excluded.

If there may be an unrestricted fare getting used /Y/ and the passenger modifications dates/flights a number of instances in the identical PNR…is {that a} concern ?
Sure…that is nonetheless a priority because it continues to drive reserving price prices.

Ought to a journey agent create a complete new PNR if they should rebook a flight because of not issuing the ticket inside the 24hrs interval?
No. As soon as once more there are prices related to creating a brand new PNR.

Will passive bookings be included within the debit memo program?
Passive segments will probably be a part of the audit. Thus, if an company has an energetic and a passive reserving for a similar passenger this reserving exercise is taken into account to be duplicate conduct.  Additionally if an agent is utilizing passive segments for itinerary/bill functions, they might be topic to a replica reserving debit memo.

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Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Non-refundable Use It Or Lose It Fare Rule Change

  • Clients on non-refundable tickets that permit modifications who cancel their flight previous to scheduled departure, can have one 12 months from the date of buy (for wholly unused tickets) to reuse their ticket. Partially used tickets will probably be legitimate for one 12 months from the primary journey date.
  • Acceptable change charges and add-collects will apply and the ticket have to be reissued when the itinerary is rebooked.
  • Clients who “no-show” a flight with out cancelling will lose the worth of the remaining coupons.
  • Clients who face unavoidable delays – visitors jams, for instance – will proceed to be allowed to face by for same-day flights, (if the fare guidelines permit) in the event that they arrive on the airport inside 2 hours of scheduled departure.

These guidelines apply to non-refundable tickets issued from all factors of sale as follows:

  • For journey inside the 50 U.S. states
  • For journey between the 50 U.S. and Canada
  • For transatlantic, transpacific, Mexico, Central America and South America fares for journey originating within the U.S. solely.
  • For Caribbean and Puerto Rico/USVI non-refundable fares originating in both path.

Worldwide Origination Tickets
Each refundable and non-refundable income tickets issued for journey originating:

  • Europe
  • Asia
  • Mexico
  • Central America
  • South America

Wholly Unused Tickets
Legitimate for one 12 months from the date of concern. Journey should begin inside one 12 months of the unique concern date.

Partially Used Tickets
Legitimate for one 12 months from the date of graduation of journey. If unable to make use of the ticket in the course of the validity interval a refund will be requested. See Refunds for particulars.


Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Compassion/Bereavement Fare Ticketing Rule

Efficient 18 February 2014, American Airways will not supply compassion or bereavement fares.

We stay dedicated to doing all we are able to to alleviate the burden of journey for our clients throughout a time of want, and supply versatile fare choices when reserving final minute journey for quite a lot of causes.

Please contact Reservations or your native Gross sales Help staff for additional data.


Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Exemption of home US tax by crossreferencing with a global ticket

  • Two home US taxes: US1 tax and ZP tax will be exempted on a home US ticket if the passenger has a separate worldwide ticket.
  • It’s essential to cross reference the home and worldwide tickets as a way to exempt the tax. To do that please put the worldwide ticket quantity within the endorsement field of the home ticket when issuing the home ticket.
  • If you happen to concern a US home ticket and exempt the taxes with out cross referencing the worldwide ticket an ADM will probably be raised for the quantity of the taxes.
  • The US authorities mandates that the worldwide ticket quantity have to be on the face of the home ticket when issued as a way to exempt the tax. Therefore we’re unable to reverse tax ADMs if the ticket quantity is equipped afterwards.
  • If the passenger had worldwide journey to/from the US by ship, or on a US navy transport plane fairly than a global scheduled flight, it’s also doable to exempt these taxes. In these instances please give particulars of the worldwide journey (origin/vacation spot and title of the ship or particulars of the navy flight) within the endorsement discipline of the home ticket.

Data contained on this web site is topic to alter at any time with out prior discover.
American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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Embargoed International locations

Libya

  • Efficient September 5, 2005, Libya prohibits the issuance of tickets outdoors Libya for worldwide journey originating in Libya.
  • There aren’t any different exceptions to this ruling.
  • E-tkts bought/paid outdoors Libya should not an exception.
  • Prepaids will proceed to be accepted.
  • This restriction doesn’t apply to diminished charge business journey (ID90, ID50, and many others.).
  • If Ticket is Issued Outdoors Libya

    Any passenger presenting a ticket issued outdoors Libya for worldwide journey originating in Libya, should buy a brand new ticket on the relevant fare for the date of latest ticket issuance.

    Refund Requests

    Refund on the opposite(authentic) ticket(s) have to be requested by means of the company/workplace that initially issued it.

    Philippines

  • Efficient October 6, 1985, the Philippine authorities prohibits the issuance of tickets outdoors the Philippines for worldwide journey originating within the Philippines.
  • This restriction doesn’t apply to diminished charge business journey (ID90, ID50, and many others.).
  • There aren’t any different exceptions to this ruling.
  • E-tkts bought/paid outdoors the Philippines should not an exception.
  • Prepaids will proceed to be accepted.
  • Observe:Home tickets for journey inside the Philippines could also be issued outdoors the Philippines.

    If Ticket is Issued Outdoors the Philippines

    Any passenger presenting a ticket for worldwide journey leaving the Philippines (one that’s issued outdoors the Philippines) should buy a brand new ticket on the fare that’s relevant to the passenger’s itinerary on the date of latest ticket issuance.

    Refund Requests

    Refund on the opposite(authentic) ticket(s) have to be requested by means of the company/workplace that initially issued it.

    Yemen

    Efficient 01MAY94, the federal government of Yemen has restricted the sale of tickets/PTAS outdoors Yemen for journey originating in Yemen.
    Tickets originating journey from any level in Yemen is not going to be honored if the ticket or PTA is issued outdoors Yemen, together with re-issued tickets.
    Any violation of this directive will probably be topic to a penalty of USD5000.00 per ticket.

    Data contained on this web site is topic to alter at any time with out prior discover.
    American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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    Contact Us

    Reservations / AAdvantage® : Sweden + 46 7712 00666

    Denmark/Iceland + 45 8233 2895

    Estonia/Latvia/
    Lithuania + 45 8233 2895

    Norway + 47 8156 2022

    Finland + 358 98171 0443

    07:00 – 19:00 Monday – Friday
    08:30 – 17:00 Saturday – Sunday

       

    Teams:

    Sweden

    Denmark / Iceland

    Norway

    Finland

    Estonia/Latvia/Lithuania

    [email protected]

    0771 200 666

    82 33 28 95

    81562022

    981710443

    +358 9 8171 0443

    Whereas in the USA or Canada

    Reservations:   1-800-433-7300

    Hyperlinks marked with * will redirect you to the AA.com U.S. web site or different exterior web site

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    Data contained on this web site is topic to alter at any time with out prior discover.
    American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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    American Airways and American Eagle settle for motorized and non-motorized mobility assistive units for transport. When essential, we are going to disassemble and reassemble wheelchairs or different assistive units for our clients once they journey. It’s useful to us if you happen to present written directions to help us on this course of.

    Consideration businesses reserving journey to and from airports within the European Union

    Advance notification is strongly advisable when touring to or from airports in the European Union with wheelchairs and different mobility assistive units.

    Passengers Requesting Airport Wheelchair Help

    • Wheelchair help will be requested on the airport. It might solely be offered at check-in by means of safety and as much as the boarding gate
    • Wheelchair customers will obtain precedence boarding. Simply ask an American Airways agent on the gate
    • Wheelchair help may even be offered for connections between American Airways flights or from an American Airways flight to a different airline. Please ask at check-in for help to be organized at your connection
    • Please observe that we don’t present electrical carts. Airport buggies can be found in some airports for transportation to the gate. Please ask at check-in for availability
    • Please observe that our workers can’t stick with the passenger always or assure supervision in any respect factors of the journey

    Passengers Travelling With Their Personal Wheelchair

    • American Airways welcomes clients that want to journey with their very own guide or battery-operated wheelchair. Each sorts of wheelchairs will be checked in as baggage in the principle terminal at no further value
    • Guide wheelchair customers even have the choice to examine their wheelchair on the departure gate. Your wheelchair will then await you on the plane door on arrival. When cupboard space is on the market, folding wheelchairs will be stowed within the cabin on some sort of plane. Contact Reservations on 0844 499 7300 for extra data
    • In most airports, battery-operated wheelchairs have to be checked-in the principle terminal. To make sure that all essential preparations are made in your day of journey, please contact Reservations to offer an outline of your wheelchair not less than 72 hours previous to departure on your worldwide flight or 24 hours on your U.S. home flight
    • If you happen to examine your wheelchair in the principle terminal, our workers will present a wheelchair to escort you from check-in by means of safety and to the gate
    • Wheelchair customers will obtain precedence boarding. Simply ask an American Airways agent on the gate
    • Wheelchair help may even be offered for connections between American Airways flights or from an American Airways flight to a different airline. Please ask at check-in for help to be organized at your connection
    • If you’ll want to be carried or lifted to your seat or want help to deplane the plane on arrival, please contact Reservations that can prepare help for you not less than 72 hours previous to departure on your worldwide flight or 24 hours on your U.S. home flight
    • Please observe that our workers can’t stick with the passenger always or assure supervision in any respect factors of the journey

    In-Flight Wheelchairs And Amenities

    • In-flight wheelchairs can be found on all American Airways jet plane, together with all transatlantic flights from Europe and India. Our flight attendants will probably be pleased to help you if you’ll want to use an in-flight wheelchair to go to the bogs throughout your flight
    • All of our transatlantic flights are geared up with handicap bogs. Please observe that our flight attendants can solely help to push the in-flight wheelchair to and from the rest room door. Passengers should be capable to raise themselves out and in of the wheelchair and use the bogs on their very own, or journey with a private care attendant to offer help.

    Discover out data for journey on British Airways, Finnair, Iberia, and different oneworld companions.


    Data contained on this web site is topic to alter at any time with out prior discover.
    American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.

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    Unaccompanied Minor Help (UMNR)

    It’s essential to request American Airways Unaccompanied Minor Help (UMNR) for youngsters aged between 5 and 14 travelling alone.

    American Airways is pleased to offer the service to younger adults aged between 15 and 17 at graduation of journey, though it’s optionally available.

    Our attentive and devoted workers will do their utmost to make sure youngsters and younger adults are effectively sorted at each step of their journey.

    On Departure

    • Your baby have to be dropped by an grownup on the airport counter for check-in and to finish the required paperwork. The American Airways agent will gather the title/handle/phone contact of the accompanying grownup and of the individual assembly the kid at their vacation spot
    • Your baby will then be given a ticket pouch containing an data card to hold with them
    • When you launch the kid over to our custody, an escort will deliver the kid by means of safety and to the departure gate
      For worldwide journey, dad and mom or guardians should not permitted to accompany youngsters by means of safety and to the gate and wish to stay within the check-in space till the plane has departed the gate
    • For journey inside the USA, the U.S. Virgin Islands and Puerto Rico, youngsters have to be accompanied by a mother or father/guardian or accountable grownup to the gate. They are going to be required to attend till the kid has boarded the flight and the plane has departed the gate. There is no such thing as a restrict to the variety of adults to accompany youngsters to the gate

    Throughout The Flight

    • Your baby will probably be pre-boarded on the flight and launched to the flight attendants, that can make sure that all of your kid’s wants are fulfilled in the course of the flight
    • A complimentary headset will probably be offered in case your baby doesn’t have their very own
    • At touchdown, the flight attendant will introduce your baby to the American Airways escort that can take them to the assembly celebration

    On Arrival

    • The individual selecting up your baby at vacation spot might want to go the American Airways ticket counter on the arrival terminal and present photograph identification. Please contact Reservations to examine the ticket counter opening hours at vacation spot
    • The escort will take your baby from the plane gate by means of safety, customs and immigration to the assembly celebration

    On Connecting Flights

    • Please observe that Unaccompanied Minor Help is barely offered for connections between American Airways flights, however not for connections between American Airways and one other airline
    • Upon arrival on the connection airport, the kid will probably be taken to the gate for the connecting flight
    • The gate agent or flight attendant will then settle for custody of your baby. You’ll be able to relaxation assured that your baby is not going to be left alone on the gate below any circumstances

    Charge

    • American Airways Unaccompanied Minor Help is charged $150.00 every approach. When two or extra unaccompanied youngsters from the identical speedy or prolonged household are travelling on the identical flight, a single cost is collected for every one-way journey however not per baby
    • For journeys involving a connection, the cost solely applies as soon as from origin to vacation spot, and never per flight, except the connecting time is greater than 24 hours on a worldwide itinerary, or greater than 12 hours on a U.S. home itinerary, during which case the cost will apply to each connecting flights
    • Please observe that the price can’t be collected on-line. Please name Reservations on 0844 499 7300 for fee. Alternatively, the price will be paid on the airport desk on the day of departure

    Please Observe That Unaccompanied Minor Help Can’t Be Supplied In The Following Conditions:

    • For connections between American Airways and one other airline
    • If the flight to the ultimate vacation spot is the final flight of the day, except it’s the just one serving the route
    • To youngsters aged between 5 and seven on connecting flights, even when the kid was to be met on the connecting metropolis by an grownup
      To youngsters aged between 5 and seven on U.S. home flights not serviced by flight attendants
    • To youngsters aged between Eight and 11 on connecting flights between totally different airports in the identical metropolis
    • For kids travelling on the identical flight however in a special cabin because the dad and mom or guardians
    • On in a single day connecting flights requiring floor transportation
    • If there’s a cheap probability the kid is not going to make their connection because of a flight delay or cancellation
    • On standby whether or not on nonstop or connecting flights

    Please click on right here to view the rules and restrictions of our American Airways UMNR coverage.

    Discover out data for journey on British Airways, Finnair, Iberia, and different oneworld companions.


    Data contained on this web site is topic to alter at any time with out prior discover.
    American Airways shall not be answerable for any penalties ensuing out of your reliance on the data.